Soclean Janitorial Services

I have not used them but I’m familiar with Groupon in big city’s like this they over sale and it hard to fit the Groupon in your schedule because group pays them have of what u pay then they turn around and have to pay there employee and for the supplies so the end up losing money and they look bad because they can’t hold clients because they have to rush to clean to fulfill all the other Groupons. They might be a good company Groupon isn’t for cleaning services it will put u out of business

bought a groupon, set an appointment… they never showed!!! here it is over 9 months later… waste of $ 40! groupon needs to hold these companies responsible!

I’m pretty much repeating what all the other reviews say. Purchased the Groupon for 3 cleanings and called December 3 for my third and final cleaning. I was not planning on using them again as after my second cleaning I realized they walked off with a brand new large bottle of Murphy Oil Soap I had bought to clean my kitchen cabinets with. I called and left a message giving the benefit of doubt that this was a simple mistake but no one ever called back. On that Dec 3 call the earliest they could schedule me was Jan 21. Only a 7 week wait, lol. On Jan 21 I got a call that the people coming to clean had car trouble and needed to cancel. That was a Monday and no one called that whole week to reschedule me. The following week I called 7 straight days and left messages each time. I also sent 2 emails. Never a response. I complained to Groupon and they were very apologetic. They got back to me and said the company would call me within 3 days. I wrote back and said that is unacceptable and I want the refund for the last visit. Groupon accommodated.
As a business owner I am shocked by such poor customer service. The lack of leadership and organization is not a recipe for success. I hope they get their act together but until then don’t waste your time or your money.

My review sounds just like the one before mine… I bought a Groupon for a cleaning, and my cleaning date was set for Christmas Eve… which was not the best day for me but it was the only available time slot that could have worked so I booked it. They said I would be the first house of the day and that they would be at my door at 8am.
So the day before my cleaning, I called and left a message regarding the gate access code to my complex. I received no call back or response.
I woke up this morning at 7:30 to organize some and wait for them to arrive (and I don’t get home from work until 4 in the morning so waking up early isn’t a fun thing for me to do). It is now almost 9:30, and I too have called 10 times in the past hour to both their regular and emergency cleaning numbers, but like the reviewer before me… surprise, surprise, I received no response!
I am so furious that I had to wake up early, on Christmas Eve nonetheless (which is such a critical day for me because I have to do last minute shopping and prepare things for when I see my relatives the next day) and I am livid that I took time out of this super busy day to WAIT on this NON-​RESPONSIVE cleaning service. I don’t know if they went out of business yet or what. But if they haven’t and they’re operating, this is NO WAY to run a business! They can’t even take their jobs seriously enough to show up! I have already reported this incident to Groupon and hopefully they will take the appropriate course of action against this business or at the very least refund my money.
Thanks SoClean for throwing a wrench into my Christmas Eve… because now, instead of finishing my to-​do list for the holiday, I am forced to take time out to clean after already wasting an hour and a half waiting on your unprofessional butts because NO ONE ANSWERED A SINGLE CALL OR HAD THE DECENCY TO SHOW UP!

I purchased a Groupon for 3 housecleaning sessions from this merchant, and have had a less-​than-​stellar experience. When I called to schedule my first session this summer, it took a week to receive a response to numerous messages I had left trying to schedule an appointment. It was only after I filed a complaint with Groupon that I received a call back and was able to schedule. The first house cleaning was great, the employees were on time, courteous, and efficient. About a month ago I scheduled my second visit as I wanted it before the holidays and knew this might be a busy time. My appointment was supposed to be this afternoon, but this time the service was a no-​show. I left 2 messages during my allotted two-​hour time slot, and once again no one responded to my calls. Only after filing another complaint with Groupon did I receive a call back to reschedule. I see that the merchant has another deal posted on Groupon today, but I have to warn potential buyers that the management of this company is rather unresponsive and irresponsible. If you actually do get your housecleaned, however, it is likely to be done well, which is the only reason I am giving this merchant a 2-​star rating.