First time pool owner, went there because website says free water testing. Was told that it’s free only if you buy the chemicals they recommend, otherwise it’s $ 20. I understand that’s how they make money but previous owner of my house left enough chemicals to get through first month. I would have been glad to be a repeat customer but the false advertising wasn’t a good start along with the person at the register being quite argumentative when I point it out that the website said free. Also, she dumped my sample when I asked her to return it causing me to have go home to get another sample before I could get another place to test.