Window World of Atlanta

I had all my windows replaced by Window World several years ago and was very satisfied, so when I needed three more I decided to use them again. This service was a huge disappointment. It took nearly three months to get the windows installed. My first appointment was cancelled by them less than 24 hours in advance, and they got the time wrong on the follow up appointment. (However, they rearranged things to keep the proper appointment, which I’m grateful for). The installation was quick, but I informed the installer that I wanted to keep the old windows, but they took them and destroyed them, even after I called and was told they would bring them back. Finally, the window they installed has a weird bubble in it and needs to be replaced. Get your windows elsewhere, because Window World is not worth the hassle!

Poor Customer Service.
My initial interaction with sales was less than satisfying. The sales person must have been going thru something because they were not accommodating at all, and made me feel like a burden. I called the regional sales manager, and he was AWESOME! He took care of the issue and the sales person called to apologize. They also gave me an expedited install date. I thought all was well…
The day before my install, I called to confirm they were coming (because there was some speculation of possible weather issues). I was told they were still on schedule to come, but they would call me ASAP if there were any changes. I had a 9am install and was preparing for them to come. 9 am comes and goes and I decide to call. The person on the phone said «Oh, we’re not coming… bad weather». I asked if they were going to call me because I was getting the house ready all morning. They said «I hadn’t gotten around to you yet to call». I WAS ONE OF THE 1ST APPOINTMENTS!!!
This company has less than poor customer service and really needs proper customer service training ASAP!!!

Window World was great on the front end with sales, but it was a bit challenging with getting the installation done in a timely manner and there was one cancellation and a no-​show. However, mistakes happen and it’s how a company deals with it that matters. They came out the morning following the no-​show and did a great job and were very apologetic about the whole thing. I got calls from the management and a personal visit with a nice apology. So even though there were some disappointments in the scheduling, they handled it well afterward. The windows look great and function perfectly and the installation guys were speedy and super professional.

How long is too long Unacceptable 3 months???
It’s been over two months since payment and I haven’t heard one word from them. When I called today I was told that earliest install date is NEXT YEAR. I have many more windows to replace and window world will not be getting my additional business. Totally not cool and unacceptable. Three months for eight windows (they must be made in CHINA) even though they claim that they are made in Georgia (bull, I don’t believe that at all). Can’t comment on quality of windows yet since I’m still waiting??? Side note: my family had (30) new windows installed in Boston, Ma and that company did the complete installed in less than two weeks and they did an excellent job. Too bad I could not use them. Carole

I had called WW to visit on Saturday. After speaking to 2 employees, they said the hours of operation on Saturday was 9 – 1; I said I would be there about 12:00 to look at the windows. I had a salesperson out a 1 plus ago, so I just wanted to look at windows again to make sure all was still ok. Had my measurements to get a quote and was ready to go. Drove there on Saturday, they were closed and the door said Appt only Saturdays. No one mentioned to me to formally make an appointment, which I would have… I had also emailed the sales manager Mark earlier in the week with a detailed description of windows, no email response at all… They lost a 13 window order… Got Pella Windows at Lowes, for less and the installers were fantastic.

MMMhh, for months I have wondered how to vent about my Window World experience. I want to tell you beautiful people because I feel like you deserve to be prepared for what could occur.
A little back story: My house is old as fuck. The windows were drafty and I am not a huge fan of the bone chilling cold while watching TV or reading, so I decided I needed to at least get a quote in preparation of eventually upgrading my windows. This was right before Christmas.
Right after Christmas, Window World salesman dude came out. His product looked good and it only costs $ 189 for a double hung window no matter what the size (excluding picture windows). .in addition to extra fess if you want :
–separate panes inside your windows (the more panes the more is added)
–lead removal (have to pay if your windows are older than the 70’s)
–screens
–energy efficient windows
–etc…
The salesman also made me aware of a 30% tax break on said windows if I paid a bit extra for the energy efficient bit and purchased them before Jan 1. That didn’t really give me a lot of time to think about it or get another quote, but I figured out that the tax break was larger than the extra amount for the energy efficient guys so I jumped on board quick. Dude took measurements of my windows and told me it would take 2 or so months for the windows to be special made and come in.
1 month or so after another guy from Window World calls me up and has to come get more measurements– «just wanted to make sure they’re correct».
Mid March guy calls me from Window World and tells me they have my windows in and that another appointment canceled so they will come and do mine in the next couple of days. I take a vacation day off from work to wait for them to put in the windows. They don’t arrive in the 2 hour or so morning window they stated so I call them. The installer got held up at another job… they’ll be there in a bit. Then a truck shows up with the windows at around 1 pm. He sits in his car for awhile so I go ask him whats going on. He’s just dropping the windows off for the installer. He’s out there for another 1 hour plus. I go ask him WTF is going on. He says he doesn’t want to leave the windows without the installer being there so he’ll try and get them on the phone. He gets them on the phone and they assure him that they will be arriving that afternoon. He leaves the windows. At 5 pm I call Window World because no one has shown. Installer got stuck on a job and wont be coming. Sarcastic Yay! I took a fucking day off to sit in my house and wait for NOTHING!
Window World guy promises me they will make this up and whenever I can do it they will be there. I say that Memorial Day is the following week and I don’t have to take off work, but would prefer they get there first thing, 9 or so, so I can actually enjoy my holiday off work. He assures me someone will be there first thing.
9 am rolls past on Memorial Day. At 10 I am pissed off and call Window World. They try and get in touch with the installer. 30 minutes or so later the installer calls me saying that it will just be a bit longer and they are running late. The crew arrives at my house at 1 pm. They do the work and I can finally start enjoying my holiday at 3:30 pm.
3 days later I am checking out my beautiful new windows, which function perfectly and I notice the sealant on the outsides of all the windows have sucked up so much that they don’t provide a good seal. I call Window World and they assure me someone will be out that day or the next to reseal them. No one shows. I call again and they send someone that afternoon. I check the seals the next day and the seals are still not tight. I call Window World again and they assure me someone will be out. No one ever came. I said FUCK Window World… and went out and paid for sealer myself.
So far the windows have worked perfectly, but dealing with them has pissed me off so much that I will never get anything done from them again. I hope this review allows you to make the most informed decision you can:)