Express

Gotta love this Express store. Its not as heavily trafficked. Its pretty big and the Sales people are friendly and helpful.
When ever they have eh semi-​annual season clearance try and come here. Or dont I don’t want it to get to popular. They always have more items than the rest. This place is scavenged less than the others. This is my go to place when the others don’t have what i am looking for.
Its located on Maxella, next to the GAP in that small Shopping center.

Great customer service.
Needed a black and white outfit for a black and white party. I told the store clerk. Before I knew it, My dressing room was filled to the brim with crisp white shirts and cute black skirts. I fell in love with a particular black skirt. They didn’t have my size. The clerk called Westfield– no black skirt. Then she called the Santa Monica store– no black skirt. She even asked if she could call Westwood if I was willing to go there. My what a popular item! The help was greatly appreciated.

I’m not sure if it was because it rained a little the day I came here, but the store was EMPTY! There was NOONE inside, but they had sucha good selection of clothing compared to other Express’ I’ve been to. The staff was nice and quite frankly, I think they were bored because there were no customers. I spent a lot of money, but totally worth it. We parked across the street and walked over. I originally came to this mall to go to Ann Taylor Loft, but ended up buying a lot more at express. Yay!

I come with mama. She makes me hold her purse. Sometimes when I’m good, she’ll buy me something nice. I have 1 thing from here. Eh.
She seems to really like this store. We always get coupons in the mail for here. She talks to her girlyfriends about what’s on sale and what they’re going to let each other borrow. The sales people are really nice to her. Probably because she’s in there often. Oh well. As long as mama’s happy, I’m happy.
Oh, and now I get to hold her purse and watch the baby. Sweet.

Someone I know likes to go to this Express. Since they like going here, I am subjected to coming here as well. I normally don’t wear anything from Express. Not because of the style, but because after I wash the clothes from here, they usually come out looking misshaped. It could be me. Probably.
Anyway, the store is pretty big. There’s a dressing room for men and a separate one for women. There is more of a selection here than at other Express stores. More sizes. I like it. I’ve purchased a few things from here. So far so good.
Nice employees. Although, I feel they give out too many compliments.
The store is always nice and clean. Clothes where they should be. not in one big mess. Easy parking. There is garaged parking. (Free) or lot parking across the street. Also Free.

This Express location is on the larger side compared to the Express stores in the South Bay. It is connected (on the inside!) to a Bath & Body Works.
Decent sale racks. Extensive jewelry racks. Large mens section.
Customer service is hit or miss. Better with the younger girls than the older and store managers.

First off let me start off by saying I bought a pair of 29 sandals in here back on the 18^th of this month. I took them back as they were to small for my wife and they didn’t have a bigger pair, when I asked to return them the clerk said I will need a id and cc to credit it back, that was given. Then she said, Oh I am sorry, we cant return these, for some reason it was declined for a return. I was given a number to call, and the clerk/​manager.
Remember baby in tow, sandals never worn, receipt in hand, and clearly states up to 90 days to return. The lady on the other side of the counter says there are many reasons. The first is that maybe your wife returns things here a lot, in which I replied, no, we don’t really shop at Express unless its for our niece or there is a great sale. The other reason given was that her license was from out of state and didn’t match the new address, I said again wrong it’s in my name and my address. She said call the 800 number and they will deal with it… LOL !! What a joke.
I called the 800 number who after 30 minutes took care of this and issued me a 50 gift card and will process the return… Apologized up and down that they changed there registers out and the systems didn’t take to it, and was not handled properly.
For a Promenade that gets no foot traffic and will probably close down, another customer lost to another clothing store or shoes store in this case…
Listen I know things happen, I know people do crazy things returning items, but this was a pair of sandals, clearly never worn still tied together and the kicker to this is that since my wife is loosing the baby weight she had bought some clothes or had cloths in hand to buy, guess not !!
Good Luck to anyone else, and if you need the number its 800−477−8844… Ask for a Laura she is a great customer service rep…

This Express is decent. I mean, I like the Express in Downtown LA by my work alot better (more items as well as ‘Sale’ items), but since I live in the area, this Express fits my needs and I go here a lot. The customer service is fine, but the employees change frequently, so it’s hard to judge the service everytime I go there. I guess what I look for is variety, and this Express meets my expectations.

HAHAH at Kate E.‘s review. Soooo true!!!
I only disagree on one thing, I’ve had good customer service experiences here.
The clothes (in general and especially recently) are only suitable if you’re going to a discoteca in the Dominican Republic.
However I can sometimes find one or two things that are relatively un-​freakish, lack crazy sequins all over it, and are spared ugly patterns. But more often then not, I pull something out of the clearance rack, and think «no wonder they have 10,000 of these left over!»

Have you been to an Express lately? I mean, really? It’s heinous. Heinous is truly the only word for the entire experience.
There is no customer service.
The store is laid out in a confusing manner.
And, I will say this delicately — this is clothing for hookers. Straight up. You used to be able to get a cute dress (even my birthday dress from this past year is from here!) or a lil sweater or some great basic tanks and then maybe something a bit flash for going out. Now it’s all pink and covered in rhinestones and glitter and cut down to here and over across there and just TOUCHING it makes me want to vomit. Even their work out clothes are slutty. It’s heinous. HEINOUS.

So this is going to be the meanest thing I’ve ever said, even though I’m not even trying to be mean, but it has to be said about the previous review: Have you ever thought that maybe your body has changed since the late 90s?
Just saying!
Anyway, after an apology for that (I’m really sorry), I will write the review.
I LOVE EXPRESS. Every single pair of jeans I own is from Express — they’re the only store that fits my body type. This location has the best staff ever, they’re always friendly and apparently let me use my coupon on sale items, even though you’re not supposed to. Two nights ago, I went to use my $ 25 coupon and the cashier asked the manager «Is this the customer we’re making the exception for?» The manager smiled and said yes. How nice! This is really the only reason I’m writing a review on a clothing store.