Stor-It Self Storage

Wow… Wish I had checked Unilocal regarding this god awful business BEFORE I wasted literally over 3 grand over the past year and a half (December 2014– Today March 15 2016). I had no intention of writing a bad review because up until today I had no idea how fucking awful the managing staff of the Marina Del Rey location was and how careless their corporate office is when brought to the attention of their fucking awful manager. As of TODAY my lease agreement was terminated because I called in to corperate to report how rude, accusing and just awful of a person their chosen manager is to customers (Joe is his name) when he accused me of «sleeping» in the storage unit despite paperwork, time period impossibilities and most importantly a gate pin code that registers how long a customer has been on the premise indicating that wasn’t what occurred. My encounter went as such and started at roughly 11:45 this morning when I was dropping off items to my unit (as I normally have for the past year and some change) and I was scheduled to be at LAX courthouse by 1:00pm and I was planning on taking the local Big Blue Bus which to my destination. I had time to kill, but not enough to go back to where I reside or do anything substantial… so I took a seat on my couch housed in the unit, propped up my feet, closed the door to the unit (but not all the way) and scoped facebook on my phone waiting till it was time to get going. I had NO idea how much of a problem this was going to be for me and how much absurdity and horrible treatment I was about to receive for simply sitting for half an hour. Allegedly this storage location has had an issue with homeless individuals living out of their spaces in the past and «Joe» who was on his regular property routine had «mistaken» the building section I was in for A DIFFERENT unit and then accused me first of sleeping (I wasn’t) and then of breaking into my own damn unit despite the fact I had the lock and key in my hand. I was flabbergasted, enraged and offended all at once, when I expressed this very valid frustration he became indignant and phoned in on his walkie talkie that I was «yelling at him»…Gee, I wonder why? At this point it became a verbal hard headed battle as even after I spoke to the woman at the front desk (Donna) who was slightly more approachable but still backing up Joe and his nasty comments and rude constant accusation that I was sleeping in the unit simply because he was the manager and therefor never wrong. «You think I just fell into this job?» He said condescendingly indicating no doubt his prowess for reading people and knowing when someone was lying to him… to which I coldly replied «You must have because in this instance you are WRONG». I wanted to argue further and would have even while being accused of «beating a dead dog» by Donna and to let it go It made no sense even in the context of WHY I would be sleeping in there at all, it wasn’t like I was a new renter and had I been living in there like he implied, that would mean I went a whole damn year living in there and he only caught me today, which of course would just further indicates that he might as well have «just fell into this job». No one who is paying good money should be accused of doing something they have not done and out of my pure anger I demanded SOMEONE to speak to regarding this but still had a bus to catch at 12:09 and was forced to leave in order to catch it but I was fuming, «Joe» was the manager and he was the person causing me grief, at this point I realized my only option was corperate… surely THEY would care the man they hired to manage the premises is rude and accusatory towards customers who have paid $ 299-​$ 310+ MONTHLY for the past 13 months, the numbr tocorperate goes directly to voice mail so I left a long and detailed message. Around 3:00pm I went back to the unit to grab my bookbag I left by accident in the rush dealing with this nonsense and still catch my bus. I got to my storage and saw a notice of termination and to be out with all my possessions by the 25^th, today as I write this it’s the 15^th and I have a BIG storage unit. My eye twitched as my mind raced to every English word I knew that was synonymous with «bureaucratic turn coat» as when I had left I was under the impression the unit agreement would not be terminated. I approached the desk and asked Donna «why» she chose to go back on her word. She claimed «corperate called and said to terminate it, I tried to reason with you but you went and contacted them and they said to terminate». I found this beyond bizarre because corperate had not even called ME back to address MY issue with their employee but had no problem calling the location to end my lease. Joe stood behind the desk smug faced and gloating. So corperate allegedly gave me the boot because I called to address their shitty employee and now I have 10 days to move all my property. Horrible company, horrible manager, horrible service. Steer clear.

As other customers have mentioned, they have very poor customer service and rude staff. Need longer opening hours in the evening. Difficult to get items up into second level storage units. Would not recommend storing here as there are better, lower cost options in the area.

Was with this storage company for about two weeks. I initially choose this company due to its low price & location, however it turned out to be the worst experience I have had with a business. RENTER BEWARE!!! On site resident management is extremely rude & disrespectful. Donna, specifically was especially rude. I had filed a complaint about her & then no longer than a week later I received an eviction notice. When I asked Donna for an explanation as to why I was evicted, her response was: «I don’t need a reason to terminate your rental agreement. I am not going to debate anything. I tried to be nice to you, but that wasn’t good enough. I gave you a chance to rent from us, but you didn’t act like an adult.» I emailed corporate about this matter as well & received no response. On site management is only nice to some people, but then blatantly nasty towards others. The company in general is very deceitful & retaliative. Donna, the resident manager is deceitful & vindictive as well. She has a tendency to be ridiculously disrespectful, but then spins the situation around by trying to make it sound like you are the «problem». She is very crafty at doing underhanded things & then covering her tracks. She comes a crossed as self righteous & snotty. I will never rent from this company again & I would not recommend that any one else do so either. Resident management has no problem terminating your rental agreement at the drop of a hat for no valid reason & if they find out you’ve complained about them, they will not hesitate to make your experience renting from them very difficult. As for corporate, don’t expect a response. They do not seem to care one way or the other about touching base with their customers regarding any negative experiences. They do not care about correcting the situation or addressing their employee’s unprofessional behavior. I have filed a few complaints about the disrespect directed towards me & have not heard a peep from corporate. There are a thousand different places to rent a storage unit from in LA, but Stor it self storage will make it seem like they are doing you the favor by renting you a unit even though you are the one paying for it. DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY. THEY ARE NOT WORTH THE HEAD ACHE OR THE TROUBLE. PLEASE CHOOSE ANOTHER COMPANY TO RENT STORAGE UNITS FROM.

This place is fine if you don’t mind rate increases or you’re certain you will be out in less than 3 months… However, if you think the rate they give you will last for a year, think again. Read the fine print and be prepared for increased rates above and beyond the ones they discuss with you. In other words, you might know about a 3 month discount and plan for the rate going up in 3 months. But plan for it to go up again 2 months after the increase you were aware of. Once they know you’re not moving anytime soon, the rates go up

I rented here for about 16 months and had several negative experiences. The management and staff clearly do not care about customer service and I think this stems from the poor upkeep and overall lack of security at the facility. It seems no one cares at all and they are letting everything deteriorate. The units have flimsy plywood doors, held only by a lock, there is no elevator, only a freight lift that is manually operated, and the carts owned by the facility are rickety and in poor condition. The gate access times to the unit are very limited as well.
The pricing is low to start but within a few months they had increased my rent by $ 10, then a year later an additional $ 30 per month! I wrote to them and called to talk about gradually increasing since this is a huge jump (and I didn’t want to have to move out, even though I knew it was a crappy facility) and no one got back to me. So I decided to move out and on that day, a large intoxicated homeless man was loitering in the supposedly secure storage unit area, walking around the hall with a stick and mumbling to himself. I felt very uncomfortable as it was clear he was not a customer and should not have gotten through the gate.
I could go on and on but bottom line– don’t even bother because you are not getting a good deal and the facility is not very secure!

Deceptive and unsafe business — renter beware. Had a unit here for 1 year and at renewal they mandated a 30% increase for a small storage unit. Terrible customer service as they never returned countless emails or phone calls. Upon moving out they would not put anything in writing including a confirmation email of our notice. Just as we closed out they ended up charging us a full month even though we gave proper 10 day notice. Lastly they lack any security to the point were a large distressed homeless man with a stick in hand was wandering the property and cornered my fiancée by blocking the door way. Fortunately I was right around the corner to deter him as he kept mumbling about blocking our way purposely and we came close to a physical altercation. Extremely insecure location as the lobby attendant just sat there while this transient walked through the front door a couple times after that. Planning on reporting this to the county and BBB because this is no way to run a business by misleading you customers and also creating an unsafe environment that could lead to physical harm.

This place is amature hour. We reserved a storage unit and a truck for our big move. When we got there first thing in the morning, the manager said she reserved the truck for someone else… AFTER we already met with her and reserved it a few days before. We had to scramble to find a replacement truck… and yes, a more professional storage facility.
We knew we couldn’t trust this place when they said rent increases are «random». The guy working there said this place isn’t climate controlled. Also, they don’t use cylinder locks which can increase the risk of a break in.
The female manager is clueless and this place is a dump. They probably did us a favor because we’re in a much better facility.

Stor It in Marina Del Rey CHARGES you $ 2 to invoice you. It’s a free call when you’ve been charged the late fee though.#badbusiness

Stay away from this lying place!!! This is my first negative review on Unilocal,that’s how compelled I feel to write one.
I have never experienced anything like this… I moved in 3 month ago, have -$ 46 off every month on my contract (with no expiration date), and they just charged my card a higher amount without notice after the 2^nd month. I called and I emailed Corporate, and no one is calling me back… the people that rented me the unit are conveniently «no longer with the company», and the office keeps telling me that «it was a 2 month discount»…my husband was there with me, and I have a contract… where does it say that?.. people in the office are changing every other day… what kind of company is that…
I now think they just change all their staff every few months, make them lie to customers to sign up, and then fire then… and raise people’s rent right after…
Well, I’m going to file with BBB tomorrow, and go to small claims court… if any of you would like to join my suit, please contact me ASAP

My move to LA from Chicago was stressful and had so many disappointments but surprisingly the one silver lining was working with friendly and accommodating people at the Stor-​It Self Storage in Marine Del Rey.
I had never rented a unit before, and especially not from out of state. From the first time I called and spoke with the young lady to inquire about the units from the time that I started moving items in, the entire experience was very low stress because of the team of people who worked at this Stor-​it Self Storage.
During my initial call, the young lady on the phone was very helpful and friendly when explaining the options and helped me to reserve a storage unit. I believe this is a family operated storage place. Once I arrived in LA, the husband and wife team were very gracious, patient and helpful. Everything was explained to me and I had a easy time going back and forth to the unit to drop off items and move out items as I had not yet found a permanent home yet.
The units are as clean as you would expect for a storage unit, but the people who work here really made the difference. I appreciate their patience and genuine care during that stressful time.

Two significant price increases only 6 months apart. I pay my bill 6 months ahead and despite this they wanted me to pay the new rate before it actually went into effect when I was paying the next 6 months ahead. I found the exact same storage size: only a block away for $ 200 less a month. I really don’t like moving but I don’t have a choice. This place is ok if you lock in for 6 months and you’re only staying a short time. Expect big increases if you stay longer time as other people have experienced and wrote here. there was also water damage on the bottom of many of the boxes I stored and I had to re box them before moving.

This has the be the worst storage place ever. A friend of mine recommended them so I gave them a try.
The first bad thing was that they raised my rent only a couple months after I moved in. Then, I found water on my belongings. I told the managers and they said they’d take care of it but they never did. My things were ruined (thankfully, they weren’t expensive things and they did replace the items that were ruined) but it was still a pain.
The elevators take forever and you have hold the lever in order for it to move up or down, very time consuming and a real pain. The floors are made of plywood. At least that’s what it looks like to me. There’s no climate control so it’s crazy hot in the summer.
And to top it off, they were incredibly rude to me when I moved out.
And that friend who recommended the place, when she complained about her rent going up and wanted to talk to the owner about it, instead they kicked her out.
Do yourself a favor and find someplace else.

I have had my items in storage here for a few years. Coral, Wendy and Kelly Kendall are always pleasant, efficient, knowledgeable, and also funny :) This facility is always clean, well organized and I have never had any problems with the staff or my unit. Coral was especially helpful yesterday with putting through an 11^th hour storage payment. Thanks, you guys.

I agree with others Wendy and her husband are very friendly and helpful. If you have a short term need you will like them. But for me wanting to have a long term storage unit the increasing fee feels too much like bait and switch. To my fault, I’ve not call to see the offered price if you had the same unit and moved in, So it’s not fare of me to say that’s what has occurred. The fact is I like to prepay a year at a time. I’m no longer going to pay a year rather month by month. I’ve been here 2 years and they have raised me 2 or 3 times. I have to look at my contract. The rate has gone up over 25% for a small unit. I’ rather have a long term relationship with a company, where they see a value to keeping good customer.

Straight up, friendly, takin’ care of business folk.

I’m writing a positive review NOT just because the manager Wendy has the same first name as me, but because the EXTRAORDINARY level of customer service provided by The Other Wendy and her nice husband Kelly is truly off the charts.
I think most people assume a storage facility will be neat, clean, secure and accessible. It pretty much stops there. Stor-​It is all that AND it comes with a lot of extras — great customer service; on-​site managers; and even a free truck for your move.
This place is terrific — in every way — and expanded my thinking on how to differentiate between a good-​enough and a fabulous storage facility.
Thanks Wendy & Kelly!

This is really hands down the best storage experience ever! I’ve had all my possessions in storage here for the past 1 ½ years. So why is this place so great?
1) It’s family owned so you know you are not paying some BIG evil corporation in some other state.
2) They are EXTREMELY friendly! Its surreal!
3) The facilities are well-​organized & CLEAN!
The reasons they don’t get 5 stars are:
1) I wish they had longer gate hours especially on weekends. In the past I’ve had to turn around after getting there 20 – 30 minutes after gate hours which is I think 6pm on Sundays.
2) I wish they would do partial month rent like other places do. I contacted them to see if they would accept partial rent for the month since I’ll be moving out half way in but they don’t do that. Oh well! Not a big issue but I think its important for Customer Service.
3) I wish they would offer a free truck for move out too just like they do for move in. :)

My last review the owners responded stating I must be mistaken them for another storage place. I AM NOT MISTAKEN. THIS IS THE CORRECT PLACE. Yes there were cockroaches. They state they spray prior to moving in. SO WHAT. Cockroaches come in from other peoples stuff and they got into my storage unit. They also say they cannot idenify me. My billing and how it was paid is different than my actual location. If they knew my location they would probably retaliate. AGAIN THEY WERE DIFFICULT TO WORK WITH. PRICING WAS DIFFERENT, AND THEIR BILLING IS VERY HARD TO UNDERSTAND, HORRIBLE CUSTOMER SERVICE AND THEY DON’T KNOW HOW TO TREAT PEOPLE. COCKROACHES! I moved to a different storage place.

TOP NOTCH PLACE!
I searched and searched around the Venice/​Marina Del Rey area for a good place to store my things for up to 5 months and this place by far exceeded all the rest. Wendy and her husband live there and run am impeccable show. They’re friendly, they care and they go out of their way to give you what you need. I wish I had gone here prior to renting my Uhaul truck since they give you a truck for free if you stoer with them! Amazing–
PERKS:
–clean units
–all on first floor
–great prices
–free moving truck
–free lock for some units

Pleasant people, convenient, and a good deal!
The complex is nice and spacious, the storage units are pretty standard, it’s clean and well maintained. And the couple running it is so nice. Really accommodating and friendly, and they had great move in specials when I went. Visit their website for a $ 16 first month coupon (the total you pay is actually $ 16, wow).
I am recommending to all of my friends. I’ve used the 2 major competitors before, and this is my favorite (and best price!).