The UPS Store

WORST SERVICE ever. NOT UPS cannot use account numbers at this location. Girls are RUDE replying that’s how it is with no empathy. Name is misleading UPS should shit these down to save their name. Switching to fed ex.

Everyone here has always been helpful and courteous. Really happy to have this location so close.

YOU LOST MY PACKAGE.
Not only that you lost my package and didn’t care. You pointed me to the sign which I have attached in the review. I almost laughed when I read it, it was as if you knew I was coming. This has clearly happened multiple times before.
It’s OK though I guess as it was only ‘Power of Attorney’ documents which had virtually been round the world and signed by 6 previous people. The cost to replace this document was through the roof.
When I came in to try and locate the document, the manager at the time was having an argument with a customer and was saying ‘We are a retail store and have to mark up the prices’.
I brought in my receipt, you didn’t even refund me my shipping cost. You said you would be in touch, I’ve heard nothing. It’s 3 months later now. NOTHING.
Thanks a lot!

Shipped a heavy box. They helped me and pulled up my information easily. Very fast, friendly and efficient experience.

Really nice and helpful people. Friendly, professional and seemed genuinely concerned about good customer service.
I used to go the the UPS store on Venice at Centinela, but never again. They guy there is consistently rude, unreasonable, unfriendly, and unhelpful.
This store is a MUCH more pleasant and efficient choice.

Alicia was phenomenal!!! After standing in line for over 30 mins at Fed Ex I decided to wander around to find another location to ship some things I had purchased while visiting. She greeted me to at least acknowledge me standing there (definitely did not happen at Fed Ex) and when I told her I wanted to ship this bag of stuff she grabbed it from me and packed it all for me! Fed Ex has signs everywhere hat say something along the lines of,“let our professionals pack it for you!”. There should be a clause at the end forewarning you that they will pack it if you ever get to the front of the line in a timely manner. Though the $ 30 shipping was a bit more than I wanted to pay, I was so fed up with Fed Ex that I didn’t even question. Thank you Alicia for making my morning much better.

I have been with this store since it first opened in the 80’s (over 30 years). I have been diagnosed with stomach cancer. I asked if I could pay on a monthly basis, without paying an additional charge, because I have to notify everyone of a change of address. Since this is a third party, the post office will not forward my mail. The owner would not make an exception under these circumstances. I am forced to pay a minimum of 3 months. I will make sure to notify everyone and not pay for another 3 months under these circumstances. I would NEVER recommend this UPS Store to anyone.

Sent a package from this Marina del Rey UPS store to a residence in Chicago. UPS in Chicago totally messed up the delivery. Tried to resolve the situation multiple times with the 800 number through UPS. Finally called this store. Not only did tey get the package delivered within 48 hours, but they got the main UPS service to send me a letter of apology and to refund me the cost of shipping. That is true customer service.

I’ve been a client of this mailing facility for over 20 years… throughout the years owners, managers and staff went and came and went, and they are still here, located at an accessible spot on the South end of the Villa Marina Shopping Center, where the parking is easy all around, and inside the mood, energy and service are nothing short of superior…
I can receive and get my mail here, have my parcels packaged neatly, duplicate my keys, photocopy and notarize my documents, purchase office supplies and greetings cards — all that under one roof, without moving my car and driving to another location.
Eric, Oscar, Stacey and old timer Ben (whenever he drops by), are an A Team, who fill the place with youthful energy which — coupled with their professional knowhow — adds tons of efficiency to their service…

I saw some of the less than favorable reviews and felt like I needed to add mine. I have had a mailbox here since last April. So far the staff has been friendly and efficient which is awesome. My mail is where its supposed to be and safe. It is very easy to park and get in and out. The staff is friendly and if I have a package they find it quickly. If I need to renew they notify me via email. I also love how my address is not a PO Box but has an actual address. Just a great service.

Horrible service here. Had to pack & ship a few pieces of artwork: 3 actually and explained to the clerk that I needed to pack these things in one box to go to the same address.
He asked if I wanted bubble wrap — I said of course. But he didn’t explain how much that bubble wrap would cost me, that the boxes they carry are in limited sizes and that every little packing peanut is charged for. He didn’t give me any information. I tried to look at the boxes myself to get an idea of price & size and was told to step back by his colleague.
After all was said and done, the cost of shipping and packing was over $ 110. Clerk said he used «6 pieces of bubble wrap» on each item in the box — but never explained to me that it was a ridiculous per piece charge. (Also, no WAY he could have used that much on each one.)
Nor did he ask me if that was okay. Because you know, what? It wasn’t.
Packed it up and he charged me for over $ 40 in packing materials. You’ve got to be kidding me. Cancelled the whole damn thing, had him unwrap everything. Went over to Box City on Washington afterwards and got ALL the packing materials I need. A better sized box for a third of the price and everything was less than $ 20. Also — way better service.
Save yourself the expense and the headache.
Do it yourself — CHEAPER.

Been in a few times. Prompt service, know what they’re doing, helpful and patient. Parking is easy and my packages made it on time, in one piece as promised.

All I care about is good service. When I posted a poor review the owner of 10 years wrote me. It’s obvious he cares. And that’s all that matters.

The store owner, Mike, immediately contacted me after my review posted. He was genuinely concerned about the experience I had and wanted to know more about the incident. He assured me that he would speak to the employee in question and wanted to know if there was anything he could do to help me. I appreciate the store owner reaching out to me and I do feel like my concerns were addressed. I will be happy to give this store another try in the future because of Mike.

Kind of rude. It’s surprising that in this age of internet reviews that someone would say rude things over the phone. Called to get a mail box. Dude said he would charge extra if I got any mail in my biz name, then he said he would return my mail to sender if he got it and didn’t recognize my name, even if he knew it was for me. When I asked him if he would do business with himself and his attitude he said «Of course, I’m charming.» As Jack would say «Go sell crazy somewhere else.». I’m taking my biz to the FEDEX store.
Update: I was going to take my review down until the owner left that weird and untrue comment. They called me and and tried to pay me off to take down my review. Now they are covering their tracks. Perhaps instead they should invest in so manners instead.

I have a personal mailbox at this location. Whenever I go in, the staff is always happy and eager to help. In particular, Alma is an employee who is always smiling and that’s why I luv this store! :)

SO VERY DISAPPOINTED. after using this location many times, i dropped off a pkg last week. there was still an old label on the box (the original) and so since no one at UPS checked the box for the other label, it was shipped back to my house instead of my intended recipient. no luck calling corporate number. the store won’t take any ownership and said it’s my fault for leaving an old label on the box. nice. what a lack of customer-​centricity. here i come, FedEx.

Always a breeze, in and out, efficient and friendly.

wow !! that was easy !!! the very best ups store in the world !
been a customer here since 1998 ! the staff is excellent and very helpful ! we have all our clients send their info here… never a problem …
the staff deals with «difficult» people extremely well… i have been in the store and seen it all !!!
ernesto and ben and all the staff — kudos to you …
michael, the owner is always vigilant !!!
we will always have a box here—

By far the best UPS Store around. I’ve had my personal mailbox at this particular UPS Store since 2001. They conveniently have my credit card on auto charge so I never have to worry about paying my mailbox rent on time. They also e-​mail and MMS me whenever a FedEx/​UPS/​USPS package is delivered to my mailbox so I know immediately when I get a package!
It’s also nice because Ernesto, Ben and Chuck have been working here for as long as I’ve been a customer. It’s nice to know them on a more personal level since they’re receiving and handling my mail on a daily basis!