The UPS Store

Made some copies. Paid the guy. Everything went according to plan. Not rocket science. Oh, there was an emo millennial employee who didn’t want to help because she was «a few minutes from her break.» Kids nowadays!

The staff is helpful even when you don’t realize at first that you need their suggestion. :)

Notary service takes random breaks, even when you call ahead 5min before arriving and confirm they will be there, they may not be there when you get there.

For over a decade I’ve lived in the marina. This used to be the best spot for shipping needs. But now, all the good workers have left. Sure, in their place there are twice as many employees. But these new workers tend to be insolent, non-​neighborly and idiotically inexperienced.
This place stinks worse than a millennial trustifarian on ayahuasca.
Use UPS on Admiralty Way.

Awesome! I just got back from shipping several packages and the entire staff was so helpful. They’re friendly, professional, and really went the extra mile. You clearly get the sense they care about their customers (a rare thing these days.) I strongly recommend this store. You won’t be disappointed!

I left fed ex because of the service at this store! They are awesome. The customer service is great and they always help me package things when I’m lazy and unorganized. No one is here so the service is immediate! These guys rock and I am pretty sure thy recognize me every time! They are great. Don’t come so I can keep this store to myself. Thanks.

Gaby the cashier who was helping me was terrible. She didn’t do a good job at service and acknowledge her job. She printed my address wrong 4 times and she acts like it wasn’t her fault. It was the system!!! Really??? Her attitudes is bad, no smile on her face, she should change her name to grumpy! Go home if you don’t want to give good customer service please don’t wasting your time.
After printed out the shipping label she wanted to cover my returning barcode (which I need to label it on their for return department to scan). I told her she can’t do that because I need to leave it. She keeping on telling me. She HAVE TO to cover my label, it’s a policy!!! She said that to my face with a bad attitude and keep repeating herself like robot. I don’t want to waste my time argue with her, I turn to the other guy who works at the store, he came to recused. And he said it fine! They don’t have to cover my label. I understand if it was the old shipping label it would make the delivery guy get confused sometime but this one it is a barcode for my return item. If the owner received this review please feel free to email me and I can tell you more about this young lady!
Gaby, you have a problem. This job is not right for you.

I think of this place when I think of wrapping. The guy with long hair is very personable, honest and efficient. I am usually in and out in less than 5 minutes, and during the busy day, this i consider to be a highly valued practice. I would recommend their service without hesitation.

This is the only shipping store I like, and it’s mostly because of my homeboy Chuck. He’s so friendly and helpful. Always smiling. He’s also a notary, they charge $ 10 which is as cheap as it gets! Parking is easy and free, this location is low stress. And you get to see CHUCK! He rules!!!

Awesome customer service. I recommend this place.
I decided to write this review after having a horrible experience at the Postal Masters shop across the street. Customer service is everything.

The owner has been amazing in responding to my previous issue. He’s been very communicative and helpful. I think this one guy was just a bad apple. I have continued to use this location without incident.

Very helpful staff, not crazy busy, and they are reasonable in price! Way better than the post office! I bought a box, they packed, printed label, taped it up, and shipped for $ 8.50. I’M NOT BOXED IN!

I love this UPS store! Before relocating here from Malibu, I went to all three UPS places in the marina and found this place to have the nicest, sharpest people. I’ve been a box renter with them several years now and I made a GREAT decision!
Chuck and his team are A+ people. The parking is fine. It’s a great location. Box access is never impeded. They don’t lose things. They’re always friendly and nice.
Really excellent customer service every time. Easy to renew the box automatically. UPS stores send you a text when you get stuff, which is awesome. Good hours for a small business.
In my opinion, ignore the negative reviews and take the plunge. You’ll be glad you did.

I dunno what is going on with the UPS stores in this area, but this one offers extremely limited printing services. Had to go to the neighborhood FedEx to get my service.

The guys that work here are the NICEST guys in the world. I have a mailbox here and they always say hello to me when I walk in, they all know my name, they’ve come out to my car to help me ship packages, and they’ve helped me package up stuff when I’ve done a subpar job taping up a box.
Parking can be a little bit of a pain at this location but it’s easy enough to park illegally at the end of the diagonal parking and run in/​out.
Mailbox rates are slightly higher than the post office, but the USPS on Admiralty has been sold out of boxes for some time. Bonus — the addresses here are a street address, which you can ship to, and they store will text you when you get a package so you can stop in. Hurray!

These guys are great! Ive been with them for years. (Since the old location). I also have recommended several others to them who have mailboxes there still. Chuck and the team are friendly and offer a personal service which is rare in LA!

AWFUL! rude employees, POOR customer service. Couldn’t even charge me what he quoted me… could be more, could be less. «gonna take me awhile to pack that up» what the hell am I supposed to do wait around or come back and pay you… ridiculous! Take the measurements, plug it into computer, spit out total, if I agree… then charge me you idiot! ALL the prior BAD REVIEWS are correct! don’t waste ur time coming here.

I’m updating my review for a very important and unusual reason. Since I have an account at this location, the owner took the trouble to investigate what happened and actually called me. Mike Z and I spoke at length. Aside from being very apologetic he was also a good listener. Prior to this incident, I had never had a problem at the store. He agreed with each every element of my concerns and had gone through the trouble to verify the incident. This kind of personal concern is very rare nowadays, in fact, non-​existent.

I like this UPS Store. They are convenient. Parking is usually easy to find. The people who work there are pleasant. They have a notary. What I don’t like is the somewhat high prices across the board. Packing and shipping materials seem to be a little more expensive than they should, and shipping via UPS is ALWAYS more expensive than USPS (obviously) and FedEX (not so obviously) all things being equal. I know the store doesn’t set the prices, but something to be aware of.

I love my UPS Store on Washington Blvd. It’s my office for everything. Friendly, helpful and professional. everyone knows everyone. (and the celebs in the hood). Parking is so easy compared to the others UPS stores in the area. They know their clients and are so professional that I immediately receive a phone call when my exotic Fruit of the Month arrives! It’s the pulse of Marina Del Rey.