The Westerly on Lincoln

Super happy with my maintenance guy Chris C he came earlier than supposed to fixed everything for me and help me even with more stuffs I was concerned about at my new place. I couldn’t be any more happier about Chris services as well with how helpful polite and friendly he was. I am very satisfied.

I’ve lived here since June of 2015 and I can’t tell you how outstanding this place is. From the staff (Mike Kay, Juno, Miguel, Blake) to the amenities, cleanliness and repairs that I’ve seen or needed. I had them solved within hours and my renewal process as I’m transferring a quieter section of the complex has been extraordinary.
Yes, of course, there is nothing perfect about any apartment complex, something breaks down, busy day at the leasing office or backed up on orders but the smiles that remain and the understanding, dedication is relentless which speaks volumes at the customer service and how nothing goes unrepaired at least from the times I may have been difficult to deal with.
Also, LA is a rough place and if I ever felt unsafe there was always an on-​site guard that was so kind to walk me to the gate or to my apartment. Juno at the front desk has always been extremely calm, collected and willing to help out with every situation.
Mike helped us find a more suitable apartment. When my boyfriend and I first moved in we were on Lincoln Blvd which tends to be on the noisier side and could not enjoy the balcony. We made it work for an entire year. When our lease was up we viewed 7 – 8 other apartment complexes in the area and got a serious wake-​up call to how lucky we were. From the location, kind staff and apartment size for the price and we were so impressed and didn’t realize what we had. Mike worked with us, hearing our stories and concerns, showed us all the available units and we found one on the other side quieter and perfect for our lifestyle! We reached a comfortable compromise on both his and our side. His charm and his personality was refreshing. It was genuine which reminded us how great we had it here and how great our year was here with this staff on board.
It’s not easy, and the amount of ungratefulness with a lack of consideration I’ve read here for the hard work that I’ve seen The Westerly make is an exceptional place for those who live here, I had to speak up.
I’ll be honest, when I saw the Unilocal reviews when I moved in a year ago I was certain I should remove it from my list but my thought was I would judge it for myself and give it a try since living in the Marina, it’s impossible to find the quality location, pricing, amenities and everything I wanted. From the moment I moved in, I had nothing but consideration, love and support for the staff on-​site. My first broken shower situation (I was afraid from the reviews) that when I called within a few hours I had someone come in who was extremely courteous and accommodating.
Thank you to the Westerly for making myself and Sean feel at home. Working with us to keep us here longer. We hope to have many more positive years to come and please continue being as above and beyond as you can and I hope you’ll receive great tenants in return!
Cheers!

Been here 3 years and I plan on signing on for another year when my lease comes up for renewal soon.
The location is as good as it gets, within walking distance to everything you could ever need. Great amenities, from the pool and spa to the community kitchen and media room. There’s a sense of community if you want that, but also total privacy if that’s what you prefer.
Any little issues I’ve had here have always been taken care of immediately. Never have I lived in a place with such good maintenance, thanks in large part to Chris C, whose been absolutely awesome! Not only is he very skilled and competent and timely in his work, but he’s also super nice and personable. He clearly takes pride in his work. I hope he stays here as long as I’m here!
Looking forward to more good times at the Westerly!

While I’ve only been here a short while. I’ve a great experience thus far. Also, one of the positives has been Juno. He’s been extremely helpful, professional and just a really cool guy.
Thanks for all the help Juno!

Omg Juno at the front desk is the bomb. Always so sweet and helpful! Thank you for everything!

I’ve lived here going on three years and really never had any major issues. I’m in one of the upgraded/​remodeled units so everything is still nice and clean. The office staff is always really helpful and nice. Maintenance is attentive and do their best when needed, especially Sylvester who has gone above and beyond to help me.
Not all major complexes are perfect and by CA equal housing opportunity law, UDR is required to accept low income. I pay an arm and a leg to live here (full market rates) therefore agree with the other reviews that some of the tenants here can be trashy/​rowdy at times and it can get irritating. However, this is life in LA :)

It’s been a year since my first review. Living here has been great!!! Our front desk staff rocks! Juno is always says hello and he known my name sines day one. It is always a pleasure walking into the front office. Our maintenance department is on point as well. Chris C always comes as soon as he can to fix what ever we have an issue with. He always has a smile on his face. Even when it was super bowl Sunday… He always manages to fix everything super quick. These guys are the best!!!

Moved into the Westerly, and immediately felt at home. The pool and the gym is the best part about the apartment complex.
Chris C, from maintenance, helped set everything up in my apartment within the first week, even when he didn’t have to. Even throughout my entire 2-​year lease, he was constantly there to help me out.
Juno, part of the staff in the leasing office, is one of the only people who made my Westerly experience amazing. He is so warm and treats you like an actual friend. He truly makes an effort to understand where you’re coming from and makes it a point to actually solve the issue ASAP.
These two guys are what makes staying at the Westerly worth it.

Update! I’m nearing my year at The Westerly and I happily just renewed my lease for another year. The staff is still awesome, specially Chris C and Juno who are always helpful & willing to help with a smile. Keep up the great service guys and thanks for making this a great place to be.

Shocking. Do yourself a favor, learn from my mistake, and don’t waste your time (or money) –
I toured this property this past weekend, the leasing agent I worked with was really nice! and the model unit was also, really nice! I was surprised and was encouraged to fill out an application and provide a deposit.
Something told me, I should just check the reviews, I mean, why not?
I was terrified by the reviews! But, even like some of the reviews say, I thought to myself «this is scary, but… come on, it can’t be that bad! The units are 2300/​mo how could it be as dirty, and gross and infested with bugs as these comments say…»
I tracked down a current tenant, wanting to have my concerns calmed and hear that living here is great and she’s so happy, however here is what she told me:
— Yes. the upgrades, some of the units (look) really nice
— About half of the property is in fact rented by Low Income tenants, who treat the property as such (i.e.: they leave trash, all over. they bring shopping carts to the complex from the grocery stores (s)— and leave them around)
— The pool is nice… and so is the gym
— Units facing Lincoln Blvd, are LOUD — you hear all of the street noise
But, even all that… here was the kicker.
— her unit, has a serious TERMITE problem… and I’ll do you one better, «when it’s hot the termites swarm my bedroom» — SWARM. she used the word SWARM.
Now, if one building has TERMITES, I assure you, they all do — or it’s only a matter of time before they all do.
Of course, the termite issue was NOT disclosed to me during my tour. And, to do you one better, I cannot get a hold of the leasing agent whom I met with. They have my deposit, which they owe me back, because how could they possibly think it’s OK to not explain that there’s an known infestation issue?
It just feels shady, and like you should not trust UDR who is managing this property. I’m sure they’re going to keep my money, because that seems like the kind of dishonest business practices that they believe in.
I too, was almost fooled by a model unit, with nice flooring, and fixtures.
but, TERMITES?
No thank you.

Worst place ever. I wish that I could rate lower. I left a review before but it seems like it was deleted. Maintenance is garbage it took hem 3 hours to get to the site when there was a large leak. It managed to reach the bottom floor while the origins was the top floor. Management just wants your money. I’ve been charged for mysterious payments. WORST place. Never live here. Not worth your time or money in the least. UDR is a shit company that doesn’t care about its tenants and would do anything for your money. Don’t live here

So having a maintenance guy come do work can always be a little unnerving. I had to download Unilocal just to tell you folks that my maintenance man Chris was more than amazing. He took care of my problems and asked if there was anything else he could do. I was absolutely blown away at his consideration and professionalism. After having lived here for two years the entire staff always says hello in passing to include Chris, amazing team. #feelslikehome

DO NOT TRUST MANAGEMENT!
I do not write much but let me lay out the facts:
— Management will lie to you!
— Management will never help you!
— Management will attempt to murder you (I will go into details about this)
— You will be charged extra premium price for living, for parking, for little dog you might have!
— You will live with crazy, shallow, arrogant, and homeless people!
— You will be visited by random people and asked for money!
— There will be fires, sirens, fire alarms, everyday, multiple times!
— There will be dirt, trash, everywhere you go!
— You will never use pool, because of trash, and no sun!
— You will get run over by random car who speeding in living area to one of the other buildings!
— You will never feel safe, seeing random police cars at night, in morning, security guys on and off!
— You will meet few neighbors who is trying to get out of the lease as you are now!
Now, about attempt to murder. We had fire on our 3 day of moving into the apartment. Our stove went on fire after we turned it on for less than 5 minutes. We’ve ended up fighting fire by ourselves, until firefighters came, and then we were cleaning up everything until 3am. In morning management came, told us all looks good, duh we cleaned it! We had to scream in order to get help! Fire detector, and fire distinguisher were out for more than a week, until we send pictures and told management to replace them, illegal? Who cares. Then we’ve been told it is not our fault. Then later we got an attempt to be charged for damage of the stove. Then we’ve been told it is indeed our fault. Then it is not, then they told us they would cover all damages, then they called our insurance we’ve paid for, to get the damage reimbursement.
Like I already said, they will lie to you to get you sign the contract in which they can do whatever they want, including charging whatever they decide to.
Consider all above and rent over $ 2500 per month for 1 bedroom, you should be out of your mind to sign the contract with the worst apartment complex in LA!

Simply put: STAY AWAY.
This is the worst renting experience I have had so far, and I have moved at least 10 times in the last 5 years and lived in multiple types of places, in different states.
This rent it too high for the absolutely terrible service you will receive. I can honestly ay that I had a better experience living DTLA surrounded by a bunch of college students (who you would expect not to be the best neighbors).
If you sign the lease with them, BEWARE. It is the most one sided contract I have ever seen, and I deal with contract all day long. At any point in time you may receive an addendum that may raise your rent price. The rent is high and you would expect this to be a reputable, sort of luxury style living complex. It all seems that way when you visit, but in reality multiple tenants live off of affordable housing grants, and many are honestly just mentally ill. You will see them all the time with their old animals that poop and pee all over. They talk to themselves, and it is simply creepy. Fires happen all the time, and the management still does not change their attitude to perform the necessary checks.
Many tenants complain of theft, which is why there was security for roughly 2 weeks (in addition to cameras that don’t serve a purpose). Security guards were underpaid and were bombarded by the homeless and crazies around, so they quit. We came to this place eager to start our lives together, and the first time we turned on our stove to preheat our apartment caught on fire. We got passed this as we were happy in our personal lives, but this place has made us want to get away as soon as the lease is up. In Marina Del Rey you expect to pay a premium price but receive good service and clean surroundings. You definitely won’t find that at the Westerly. If you were my friend, I would advise you to go elsewhere, from the bottom of my heart. I would not want anyone else to make the same mistake I did.
In sum:
Dirty
Unsafe
Malicious and highly questionable management practices
Worst place I have ever lived– excited to get out

Great customer service with some of management in the leasing office, maintenance crew and manager who have strived to make things right. That said, much appreciated. Also,‘Sylvester’ (in maintenance) has top-​tier customer service, always! It’s guys like that who get all the work done efficiently with unparalleled service etiquette, a true team player!
That said, much appreciated.

Good building, good service! Excellent customer service from Menagement team to maintenance: friendly, prompt, fast, efficient — no nonsense — all common sense! Chris C — in maintenance service 10+ …Thank u, Westerly !

So my girlfriend lived here for 2 years, she moved away and the two of us just moved back in. It feels like home. Places are nice and comfortable.
Chris from maintenance helped me fix and move some stuff (which he didn’t have to do) and did it right away, like day of. I’ve never seen such fast and effective maintenance. This is such a huge plus because I’ve waited forever in other buildings to get things fixed. Best service ever.

UPDATE:
So now that we have been living hear for about 2 years and a half now my family and I are still very happy here! Our new community director Jordan and Assistant Director Aubry are wonderful! They both are great to work with and very understanding. Everyone at the office is great just like Juno and Matt. Matt is my leasing agent and he has been wonderful to us. We are very grateful to have come live here and are very happy with everyone here!
I have been living here for about 2 years now and to be honest I live very comfortably here. I live in building B and it is a nice building because I have a big balcony with a pool. I have really great neighbors. I love that the gym has a full on gym with lots of machines. The people from the leading office are amazing. Libby and Matt are really great and I highly recommend with working with both of them if you want to live here. The maintenance people are great like Miguel. As long as you have complete communication with them your experience will always be a great one! Yes like everywhere else there are always things to improve on but the two years I have been living here have been great!

Made two appointments with them to see apartments and both times when we get there they don’t have us on the books, and they have no there to show us the apartments.
The first time, they blamed it on their answering service who booked when they don’t have staff. We rebooked for a couple days later.
When we returned we were told that they didn’t have an appointment for us and everyone was at lunch so we would have to wait. We just left.
Also want to note that all the parking for «future residents» was taken. Which is weird since they said they weren’t showing apartments at that time.
There were also residents complaining about something both times we visited.
Definitely feel like we dodged a bullet here. Glad they let their true colors shine before we saw the units.

Another updated review. The crime here is so bad that people started breaking in to large amounts of mail boxes and stealing things from them. I added a picture to this review showing that and they stole some laptop parts from my mailbox. Stay away at all costs. Please see attached picture.
Updated review!
After I wrote the below review concerning someone trying to steal my motorcycle for the third time I had yet another issue with someone stealing my stuff. The apartment complex does not allow people to store bicycles in the garage, instead they must be stored in designated bike area. I went to get my bike today from them designated bike area, and someone had stolen both of my wheels along with the handlebar grips off my bike. 6 months ago my girlfriend had one of her wheels stolen off her bike in this apartment complex too. This apartment complex has a systemic problem with things being stolen, if you plan on owning a car, motorcycle or bicycle, and keeping it at The Westerly on Lincoln, then do not live here, as it is at very high risk.
Been here for a year and a half now. Tonight someone tried to steal my motorcycle for the third time. They cut my ignition cables trying to hot wire it. I have also had my car broken into once since I have been here. So far I have had over $ 4000 in damages in the garage alone. Management just says to file a police report and that they are for any damages. They are quick to limit liability and slow to help. Avoid this place at all costs. You and your belongings will thank you for it.