Courtyard Boston Marlborough

I stayed at this property for about 6 months, during one of my travel projects on the east coast. The only difference between this and other Courtyard properties was that they had a third party gym located in the basement which was large and had all new equipment. Front desk staff were very friendly, however, I had an issue with one of the breakfast cashiers. Her name was Dahiana, and I had caught her adding gratuity to my breakfast orders (which were to-​go, so why would I tip) for about 4 months. DIdn’t notice these on my bill initially, but then I started looking at my detailed expenses and wondering where the delta was. I confronted the manager, and she had indeed confirmed the extra gratuity. I met with the hotel director, who apologized and mentioned that they needed to implement deeper training. Not sure if training have helped in this situation, and I’m sure many other hotel guests experienced the same, but had not looked into their expenses. Won’t be staying here again —
Best,
Charlie

It’s an okay Hotel
My partner booked the room
I’m not a materialistic person so I don’t need much or want things just a room with a bed.
I bumped into a housekeeper and she was extremely wonderful ! changed my whole mood of my day and the only reason I will review this hotel.
I rated it a 3 start because its just a normal hotel surrounded with tons of businesses but I give the housekeeper lady a 5 star, my room would always be super clean and neat and I only managed to learn her name from her name tag and had some small talk to practice my spanish. Is it possible to request a certain housekeeper when I come again? Thank you Alicia
Thanks for making my visit warm and cozy

It’s a standard courtyard but they do have a nice wide open lobby with several seating options. Cozy and quiet, bench seating and several tables with comfy chairs. They also have a decent outdoor patio. There’s a bar, café and a decent pantry with food and hygiene products. My room was spacious and the bed was very comfortable and with feather pillows. It was very clean too. I would definitely stay get again.

Do not book unless you are certain you will be staying. They have a 24 hr. cancellation
policy that they do not mention when you make the reservation.

Walls are paper-​thin between rooms. The hotel is beautiful, though. I just get irritated when I can hear phone call conversations from another guest when I am in bed. It was so bad I actually recorded the noise on my iPhone. Moving rooms DID NOT solve the problem.

I stay at a lot of marriott hotels and must say this place is a true disappointment. The community areas are fine but the room was awful. The dresser drawers were put together wrong so they open by themselves… The closet was too small to fit the width of a hanger so you can’t close it after hanging up your clothes. The remote control (TV) had enough food stuck all over it I was scared to touch it. Top it off with a gym that literally has nothing in it. Do yourself a favor and skip this place. The residence inn near Hudson is a much better bet
(Room 120)

Nothing unusual here — standard Courtyard. This is a good thing because the lure of name brands — rather than just customer loyalty points — is you have a good idea you’ll get what you expect.
The ice machine was broken on my floor and it took awhile to get someone in the café to get me some ice, but it was an odd time of day. I didn’t get the USA Today in front of my door in the AM but (1) perhaps that is just a Renaissance or Marriott thing and (2) there were plenty in the lobby.
The location is good. There’s a few restaurants and spots to check out quite close, and the rooms were quiet. It was sold out the night I was there so to not here the room next store you or folks in the hall is always a perk.
I would absolutely stay here again.

OK… so my stay was great. Rooms were clean and nice. bed was comfy and service was good minus one thing.
This would be 4 star but I had erroneous charges on my bill. These showed up AFTER I checked out, I didn’t even know until I back home and got a email receipt that didn’t match mine. Im not talking a large $$ amounts here. 3 charges totaling like 14 bucks from the little store at front desk. But sorry. I dont like paying for what I didn’t have.
I called to try and resolve… Heard sorry. Then was directed to accounting. Apparently nobody works in accounting as I never heard back and dont seem to be having luck. I cant continue to spend time trying to resolve this. So now the review is what it is.

A good option for business travelers. Basic wifi is complimentary, and I had no issue getting onto the networks I needed in the lobby, café area, and my room.
Front desk staff is awesome, housekeeping is friendly and efficient, and a super special shout out to the two bar tenders (the guys) — one who works just the bar, and the other who floats between the bar and the onsite Starbucks. They were so nice, friendly and very efficient.
Rooms are spacious and updated. Nice temperature control and comfortable beds.
I stayed there for almost a week, and really felt comfortable there. Since I will need to be in Marlborough a few more times for work, this is definitely my first choice as a ‘home away from home’.
Note– would have given it 5 stars if the ice machine on the ground floor wasn’t out if commission… Then, would have only given 3 stars, if the bar tender wasn’t so awesome that he filled my ice bucket up every night.
Like it!

Decent hotel. Not anything fabulous but it will do the job if you are far on the outskirts of Boston and need a clean consistent place to stay. Normally my review have been of 4 or 5 star luxury hotels so I thought I needed to even it out in terms of reviews. I had to stay here when visiting a potential bride and had a maroon meeting with them and was exhausted.
The staff was very friendly and rooms clean. It seems to be more geared toward business travel so not as much a family vacation hotel or romantic getaway but I think that is pretty standard issue for Courtyard
was ok. just nearly ok. No frills or fancies.

Super friendly staff, clean, OK rooms. I usually stay here when going to Richmond to do business. Not really crazy about the food area, but there is so many other places, I don’t get hung up on that. Not your typical Courtyard — a slight different approach, rooms are the normal Courtyard size, not a lot of amenities to make it a vacation spot — but for the business traveler, you get a fridge in the room, which comes in handy.

solid hotel.
can’t speak to most of the amenities (i hear the workout area is tricked out, but i chose to run outside, so…).
the good:
super friendly staff. i had numerous questions for the front desk people, and they were answered in a friendly, professional manner. i was greeted nicely and always treated with respect.
room is nice. i had 2 doubles, and a nice view from the 4^th floor. room was definitely clean, and i liked the curved shower rod in the shower. good counter space around the sink.
nice décor. very earthy/​nature themed.
mini-​fridge. ‘nough said.
nice bar/​lounge/​restaurant area. service was fairly attentive.
the bad:
wi-​fi. it’s free, but i had great difficulty watching any videos or footage on my chromebook (constantly buffering). that was definitely disappointing. there is a wi-​fi option you pay for ($ 4.95/day) which is optimized, and that may have been a better choice.
towel are decidedly threadbare. everything else is nice– please upgrade the towels.
beds were a little bouncy (i.e. older mattresses).
i’m retracting one star due to cost relative to value. i have this room at a reduced rate (due to traveling on business), but even that rate is a bit much for me. i’ve stayed in hotels at least as nice (some nicer), for far far less.
so, if your company is paying, full steam ahead. if it’s your dime, you might want to research other, more affordable, hotels in the area.

Nice rooms
Free gym
Free swimming pool
Nice staff (Amber, Vinny, Dom, Maria, and Samantha)
Great location. Close to Boston, outlet malls, and Chipotle (2 min)

The lobby and rooms of the Courtyard are nicely remodeled, but. the rest of the hotel is just ok. There isn’t really any close parking to the lobby unless you can find a spot along the metal railing. Otherwise, you’ll have to park around the corner and walk. The bed and pillows were fine, but the door to the room didn’t sit quite flush with the doorframe so there was a sizeable crack/​opening where someone in the hallway could technically look into your room. The walls are also thin, so you can hear people talking and walking down the hallway and in neighboring rooms. Marlborough is also SUPER far from downtown Boston and Boston Logan Airport (50 minutes without traffic) so only book here if you are going somewhere around this area. I woudn’t stay here again.

My family and I stayed at this hotel during a very busy weekend. I was impressed after reading these reviews. The staff was very pleasant, helpful and patient. The lobby, rooms and pool were clean despite it being very busy. I did not find the case to be hearing people in the other rooms but rather the darn Heater/​AC unit. It clicked on, and not your little click up a loud obnoxious click very frequently. The heat worked. It was hot but you could not sleep.
NOTE To MANAGEMENT: You have had how many reviews about the darn heater/​ac unit? Maybe now it is time to put it in your budget and fix the problem? It is not just one person.

What’s with all the talk about the AC?!? How bad could it possibly be? When i walked into the room… i just had to laugh. That’s LOUD! Lol
The walls are paper thin. At night with the lights out we were able to see the lights bleeding in from the next room to us… and you could hear everything.
Overall the place was pretty nice, the staff was very friendly to our boys… who were here for a hockey tournament. While there was a policy for no floor hockey in the hotel, they found a conference room for the boys to play in.

I spent just one night for business and in general everything was excellent for the price paid. Complimentary internet. Very good breakfast, and dinner options.
Everyone was very helpful and friendly.
The only horrible thing was the room AC unit. I was with colleagues and all have the same issue. Room was hot without it and having it on was a nightmare. It was so noisy that you needed to increase TV volume from 9 to 26! And even then I had a hard time to hear to it. I had to disconnect it at night and open the window as it woke you up each time that it starts again.

If I had an opportunity to go back in time, I would have selected another hotel for the weekend. Many different doomsday factors played into this conclusion. I will go down the list.
1. The AC unit that everyone is talking about is a big factor. It does exist! They are all telling the truth! Loud and annoying! I think it contributed to my insomnia that weekend.
2. Some type of convention or party with a lot of little kids running around was there that weekend, surprise! I might as well have slept in a Chuckee Cheese!
3. The restaurant downstairs was awful. We had a graduation to attend on that Sunday, so we decided to run downstairs, grab breakfast, then run back up and get ready rather than leave the hotel and come back. Bad choice. Once we got down there, we were greeted with the lovely Lydia, who greeted us with «you know if you don’t have a voucher, you are gonna have to pay for breakfast». Such a sweet person. We then asked for silverware and coffee, and she never came back. She passed us off to some kid who eventually came by to take care of us. He was actually very helpful, I’m actually glad that she didn’t come back. Oh yeah, there were tons of screaming kids and families at breakfast too! Win/​Win
4. Oh yeah, we had HBO, then while we were watching it, it just cut off. Yep, it just cut off. The floating Direct TV icon was the only thing that we got on that channel for the rest of the weekend. Good stuff.
The people at the front desk were nice, and they didn’t have the room stocked with toilet paper or tissues, but when we called and asked for some, they were very prompt and polite. I think the service at the restaurant was the main factor of my low rating. That really put me in a bad mood for the rest of my stay there. I understand that serving a lot of people can be stressful, but I don’t want that stress passed along to me.
Unless you have a convention in that hotel, just don’t go. Trust me… don’t do it. But if you have to… go somewhere else to grab a bite.

If you’re looking for a good night’s sleep, look elsewhere.
The HVAC unit in this hotel is absolutely awful. I actually kept mine in the «low» setting so that I didn’t have it kick on and off all night, but even when it was on, it was too loud to be considered «white noise». I also had an issue with the thin walls; my neighbor watched TV into the wee hours of the night and I heard every moment. The bed and pillows also were not the best.
Overall I felt the room itself was sub-​par. They could stand to make a few improvements.
I did come back from meetings one day to find my toilet running, and although I told the front desk in the most polite way possible I received an email profusely apologizing for my disappointing experience. Anyway; they did fix the toilet with no further problems. Upon my return from dinner the front desk staffer caught me again to let me know the problem had been solved. Overall — good customer service.
The food in the hotel was pretty bad. Our meetings were served breakfast and lunch, so it was the typical continental breakfast/​lunch buffet fare. But the food is bland and uninspired, so I always went to dinner starving. If it wasn’t raining this week, I definitely would have walked down to the Dunkin Donuts for breakfast. They do not have a free buffet or even room service.
Finally, the fitness situation wasn’t the best. Several people in my groups are runners and all of us got different directions on a good running route. It might be helpful if they created some routes on paper and provided upon request. There is also a fitness center (not affiliated with the hotel) downstairs. I was stoked to have the opportunity to attend a group fitness class but the offerings were slim and conflicted with business meetings /​dinners. However they do offer personal training which I will definitely take advantage of the next time I’m here. There is also the standard, free, exercise room.
Overall I wouldn’t stay here again if I had a choice, but I will likely be back anyway.

I was here for a two-​day business meeting.
CONS
Loud, ancient AC/​heating unit that woke me up every time it kicked in. No lighting in the shower area. Old TV. Cheap, scratchy towels. Thin mattress. Painfully slow wireless Internet. This place doesn’t live up to the usual Courtyard standard, but I’ve been fortunate to find the updated, redesigned Courtyards where I’ve needed to go.
PROS
The room was clean and I didn’t spend much time in it. And the waitstaff for the meeting were courteous and efficient. Despite being right on an exit from busy Rt. 495, I didn’t hear any traffic noise.
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