Sears Auto Center

Made an appointment for Nov 30 on line for an oil change and rotation. When I arrived salesman told me it would be a 3 hour wait. I asked how can that be I had an appointment. He said that they were suppose to have blacked out the weekend because it was Black Friday sale. Rather than argue i made another appointment for the next week. I showed up early and was told it would take an hour. I walked the mall and came back 90 minutes later. My truck had not moved from original parking spot. After waiting in line, i was told that it would be at least another hour. I spoke to the manager and he told me that because I was not a «big ticket» order, I was pushed back and others were being taken care of first. This is their idea of customer service. After having bought the tires there before and batteries along with front end alignments, Sears will never see another hard earned dollar from me again

Do not come here! It takes them 2 hrs to find nothing wrong with my tire! Then they want to charge me $ 335 for tie rods that was not loose!

The first time I had the tires on my car done here, they did a fantastic job. The customer service was great and my tires were correctly done — they lasted forever with no issues.
So, of course, when I found myself needing 4 brand new tires, I went back there expecting the same great service. Again, customer service was amazing but I am less than pleased with the tires. All 4 tires, from the VERY start, leaked air. Every couple of weeks I’m down 12 – 25 pounds of air. I brought my car back after 1 month to check for damage and they said they couldn’t find any. The salesman informed me that maybe a neighbor or someone was releasing air from my tires… In the meantime, he charged me for the time it took them to inspect the tires.
Well, its been 6 months now and they STILL leak. I’ve had them checked at other shops. Finally I’ve been informed that the tires were not put on/​not sealed onto my aluminum rims. And the back tire which looses the most air, DOES have a hole and needed a patch. Funny, I had sears look at it 2 weeks before and they «couldn’t find anything».
I will never use Sears for any sort of auto assistance again. Going to stick with the smaller garages now since they actually take the time to look for a problem.

Great customer service, clean waiting area and restrooms and quick turnaround. I usually use Sears for tires, brakes, and battery issues with my cars; they are nationwide and there is usually one close by. This was true once again… I picked up a nail in my tire and needed it fixed.
After figuring out I had a nail in my tire I Googled the closest Sears and found this one just a few minutes off the highway. They got me in and on a rack very quickly (within 10 minutes) and then the tech came in and stated, «Can’t repair this tire». Right away I was thinking what a rip off this place is and I know that it could be fixed… the customer service guy, Adam, quickly went out and measured the tread depth and told me that the $ 15/​tire road hazard I had purchased a year earlier will cover replacement of tire and they will give me full credit! They had the new tire on the car and I was on the road inside of 45 minutes. Needless to say I was very happy with this location.

Can I give them zero stars?
I was at the mall the other day on business, and when I went out to my car, it was dead. I called my mechanic friend, and he told me that it was the battery, and said to go to Sears. He told me that they should have a charge pack to get me charged enough to get to Sears to get a new battery. I went to Sears (pretty easy seeing how I was parked in the lot between the mall entrance and the Sears entrance!) and waited in line for about 20 minutes to speak to a «customer service» person. I’m OK with the wait, because I work in customer service, and know what it’s like when you’re busy. I explained my situation to the man behind the counter, and he asked if I could «get my car over there», and I reminded him that it was dead, and asked if they had a charge pack. He told me that they did, but it was not charged (why have one??). Instead of offering to send someone with jumper cables or anything else (I was willing to pay anything at this point), he just asked if I had AAA, and told me to call them! That was when I walked out. I called my mechanic friend back, and he drove an hour out of his way to help fix my car. Hey Sears, THAT is what good customer service is, nevermind just being helpful to someone in need! I was in your parking lot for crying out loud!