Toppers Spa/Salon Marlton

I never came here before until my colorist switched salons. What a great place ! From the sweet staff at the front desk to the sunny bright work area where the stylists are… this place is the best in the area! Top notch products, clean as could be, and of course, there’s Moti! The best there is for color or keratin. Had my hair cut by Chris Brown and it was terrific and my blow out lasted three days. I went into the ladies locker room and it’s lovely. I will book a massage in the near future! Give them a try for hair care.

Toppers Salon will tell you over the phone that they honor certificates from Phoenix. Then once they’ve provided the service, they tell you that they actually don’t take the certificates but they honor the price. They also tell you that Groupon knows all about it and will give you your money back. Also a lie. Groupon will give you Groupon bucks. So if you paid $ 139 like I did, you get to pay it again to the salon and then you have $ 139 to use for Groupons only. I was on the hunt for a new salon but I won’t return. Hopefully Dan will find another salon to work at.

Overpriced for mediocre service.
My boyfriend and I booked an 80 mins couples massage (I got the Swedish & he got the deep tissue). We arrived ½ hr early for the 11 o’clock appointment. The therapist called us back 10 mins late. The massage ended promptly at 12:20. Upon checking out I asked the concierge why our massage ended early. Her explanation was that the therapist had to prepare their rooms for their next appointment. She proceeded to tell us that the couple ahead of us ran a little late. So we were penalized for someone else’s tardiness. I expect to get 80 mins of massages if that’s what I’m paying for. I am in the industry and an 80 mins massage is expected to last 80 mins not 70.
My massage was merely a rub down. I’m usually a wuss when it comes to massages. Therapist only slathered oil and me and barely applied any pressure. My BF said his was just ok. For 178 & 149 plus tax = $ 350. Includes tattered robes, a locker room filled with lockers that barely worked, & old shower stalls. After our massage the therapist handed us both glasses of water that had lip marks all over it. No jacuzzi or steam room.
Needless to say we will not be returning. EVER. Save your money, go to the Borgata Spa.

I got a pedicure. Carla did a great job! I was disappointed that they did not have the relaxing massage chairs. The nail area was small. I was expecting it to be spacious and more luxurious. I don’t think I would go back. This is due to spa experience (atmosphere) and the price for the service.

I made an appointment at toppers spa in marlton for a day of relaxation. When i got there i was greeted by the very friendly and captivating front desk staff, who walked me to my changing room and showed me what to do with my lockers and robe. They also offered me something to drink. i then had a massage & enjoyed it very much. the therapist was great and i felt as if she definatley gave it her all & was very polite and welcoming. i then had a facial, the same thing with the skin care therapist, she was very polite and welcoming and my facial was amazing. I finished with getting my nails done and the looked great!
i then was greeted again by the very welcoming front desk staff and checked– out and asked me how my services were. I will DEFINATLEY be going back! THIS SPA IS AMAZING!

I arrived 15 min early for my !0:30 appt. Gave the receptioist my name and she proceeded to show me to the locker room where I changed into a robe and flip flops and went to the waiting room… at about 10:41 I heard my cell phone ringing but did not answer it. Come to find out it was the receptionist from Toppers reminding my of my appt. I was the ony person in the waiting room… eventually they found me… haha! I did have a wonderful European Facial but don’t think I’ll be going back to Toppers.

After months and months of saving my gift card for the right time, I finally put it to use for a massage and pedi. I tend to avoid high end spas or chain full service salons, as far as massage goes, because in my experience they usually feel more of a routine job than a customized service. I had high hopes, but low expectations.
My appointment was at 10am, when they first open, so the loud factor mentioned in previous posts wasn’t any issue for me. The young lady at the front showed me to the lockers, where you change into a robe/​flip flops and connects openly into the waiting area. The locker rooms were very nice and clean, and the waiting area is set up beautifully with many seats and self serve beverages.
As a service provider, I always take note on punctuality. I had scheduled a deep tissue massage, and my therapist was 5 minutes late taking me back. I was probably on the table what felt like another 3– 5 minutes, but all you have to do is hang up your robe and hop under the covers, it shouldn’t take that long. With that said, it was also cut short a few minutes given I had another appointment at 11. If all I’m getting is 50 minutes, I want my full 50 minutes! That is probably my biggest pet peeve, and this is what I expected! Not worth $ 119. The massage was not the best ever, but decent and the therapist was just eh. Seemed very confident with her touch, but not very welcoming with her personality. Afterward, I got changed and the nail technician came in and brought me back to the pedicure station. Carla did a very nice job, and I’d give her 5 stars if I could. She was pleasant and sweet, and even offered me something to drink, which the therapist didn’t even do.
The spa end is lovely, but I probably won’t be returning.

Recently got a haircut here with Katie, it was great! She really did a wonderful job with my hair in a super short amount of time. I have long curly thick hair and rarely trust people with my hair but I was quite impressed.
The shopping center recently changed owners and is going to be upgraded and is going to be filled with more merchants. Definitely, coming here to see all the progress being made.
Thanks Katie for the awesome cut!

Made an appointment thru a Toppers call center receptionist — was told one price over the phone for my pedi but was charged $ 5 more at the counter. I did mention something but no adjustments were made to accommodate. I could certainly look passed that had I been happy with my service.
My appointment was for a 1 hour pedi (which included foot massage). I basically paid a lot of money for good conversation. I liked the woman who gave me the pedi, she was a very sweet woman, but the quality of service was a notch below okay. my pedi & message fell 15 minutes short of an hour. All itwas, was a drawn out pedicure that was extremely overpriced. the massage part was weak; the whole experience felt rushed.
I was really in need of a good pedi and that is why I chose a spa over a regular nail salon. I feel bad writing a poor review because the woman was sweet but her warm personality is not enough for me to return.
in my opinion, there are tons of better places to choose from at a much better price.

Before I even get to the service, be careful when you book here. The day before my appointment, I received what I thought would be your standard confirmation call. It turned out that the spa knew I had an appointment, but had no idea what service I wanted. I told them what I wanted, end of call. 5 minutes later, they called me back to say that they couldn’t honor the time I was originally booked for because I was only in the book for a half hour and this service usually took 45 minutes. Excuse me?! They offered other times, which were inconvenient because my mom and I booked together. I ended up taking an earlier appointment, meaning I had to go back and sit in their waiting room during my mom’s appointment at the original time.
Upon arrival at the spa, the front desk definitely knew who I had been from the phone. No apology, nothing. They escorted me back immediately.
I should note that my tech was extremely apologetic, which I appreciated, but really it was the front house that should have apologized. The service (waxing) was fine. If I were rating solely on the service, I’d be giving 4 stars.
Either way, I won’t be going back.

When I was given a massage and a mani/​pedi as a gift from my boyfriend, I was insanely excited.
After changing into my robe, I entered a waiting area which had two other people in it, a couple, who was waiting for a couples massage. The co-​ed waiting room was fine with me, because I am comfortable with the opposite sex. I don’t understand another post about being uncomfortable around men in robes… every person was minding their own business and not all men in robes are intent on molesting other guests. The other guests were quiet and the room was filled with wonderful music and soothing lavender aromas.
Kristina, my masseuse, was professional, and worked out kinks in my back on muscles I didn’t even know existed. I received a 50 minute Swedish massage and despite what others have posted here about the noise, I heard nothing but the calming music and my own breathing.
My mani and pedi were what I would expect. Carla did a wonderful job on both my hands and feet, and with the way I beat the hell out of my hands, my manicure is still chip free and shiny.
The only gripe I have, and it is a big one for me, is the condition of the building. The acoustic tiles were caked with cobwebs and dust in every room. The base molding was very dirty and in need of a washdown. The tiles in the bathroom stalls were actually pretty cute; a realistic pebble pattern that, when applied correctly would create an endless floor of pebbles with no seams. Whoever applied them did not take the time to line them up correctly and it’s just a shoddy mess of a job. When I sat down on the toilet in the ladies’ changing room, it was so wobbly I thought it was going to rip from the floor. The carpets are in need of cleaning, as they are well worn with traffic lines of dirt. The mani/​pedi room sustained some major water damage, as there are areas in the paint where water rolled down the walls and pooled behind the paint creating sagging pockets, and the area where the wall meets the ceiling is a mess. It’s not appealing at all, and needs serious attention, and fast.
I would like to reiterate that the services were wonderful and the people are wonderful, but the owners need to step up and put a little bit of money and elbow grease into upkeep.

I went for a therapeutic massage which was great. Overall service though was not what I would expect. For starters, GPS takes you to the wrong place and apparently they knew this but did not bother putting it on the confirmation or telling you when they call you to confirm the appointment. Since they open at 10 and my appointment was at 10, I was unable to get anyone on the phone until it was too late. They also don’t tell you that you cant charge the tip, so luckily I had cash… otherwise I would have had to drive to the closest ATM. Overall front desk/​reservation experience is not what i expected but massage services were great.

Sent my husband in for a gentleman’s pedicure and then we had a couples massage together. No issues with the lockers, although it seemed weird that there was no door between the massage waiting area and the women’s changing room, which meant that you could hear the blow dryers after women showered and there’s not a ton of privacy. Not super crowded.
My husband said the nail tech was good (didn’t dig too deep or hurt him). The Swedish massage was a little too much pressure for my taste. I actually let out a Unilocal of pain, so not as relaxing as it should have been and I’m sore the next day. On the bright side, my skin feels buttery soft. Couples massage is just two massage tables in the same room. Room was dimly lit with instrumental new age music.
I really wish they offered lunch (I would’ve paid) or just some fresh fruit.

I went there today for the first time with my 2 sisters… so the 3 of us got facials and massages. My sisters said they had standard sweedish… they really didnt think anything special was about it. I got my deep tissue massage… felt like a sweedish, it wasnt that good and i know my deep tissue massages… So massages for all of us were ehhhhhh, Now! Facial time! All of us thought our facials were amazing!!! and the girls who happend to be doing the facials were the nicest people there! our skin feels amazing. I had Sean, i had several facials in the past few months, she BY FAR exceeded my expectations!!! the way she explained the process and worked evverything in to my skin was awesome! she new what she was talking about which is really impressive. I never got a facial from anyone who gave me any kind of details. Well, any, Sean is amazing so glad i met her or else i woul dhave given this place a big 0! What is up with the snooty people up front? especially the guys? customer service classes maybe? So rude and unhelpful. But whatever my facial made my day! thx Sean!!!

The massage was great but I’ll be going back to the center city location. This was not very relaxing as it was very loud. I could hear people taking the whole tine during my massage. Not really an escape! I can only assume this location would be better for use of the salon only since it’s large and obviously packed since all i heard was the squealing coming from that direction!

I have been going to Topper’s for many years and have received excellent service, whether it be hair care, massage, nails, waxing, or make-​up. I find it to be a truly blissful spa experience, one that always leaves me feeling better than when I entered. True, the prices are on the steep side, but they do run weekly coupons on the website, which helps a bit.
Update May 2014: Previously 5 stars but now only 2. I still get my hair cut here, but that’s about it. Sad to say, it’s no longer what it was. They changed their pricing structure to the new ‘passport’ system, and I am not a fan. Also, it seems like it’s been harder to get through to the desk lately. Phone rings and rings and rings, or you’re on hold forever. I hope management can turn it around.

Gift card in hand, I walked into Toppers ready to be relaxed and pampered. Things started off well: an empty changing area, a pair of flip-​flops my size, a comfy robe, oceanic tunes. Then the volume went up and, consequently, serenity went down.
Separating the client waiting room and the main area of the salon was a thin, glass wall with water cascading over it. Not much of a partition and it completely obliterated any chance of peace as I was forced to listen to the clacking of stylists’ heels on the floor and their senseless chit-​chat.
I was called back for my massage and hoped for peace in there, but again the noise barrier was non-​existent. Usually, I don’t like to converse during massages but in this case it was welcomed — it drowned out all of the other noise.
Back to the waiting room I went and was surprised to see a guy sitting in there. It’s ridiculous that men and women have to share a seating area, decked out in robes. That is anything but relaxing.
Aside from the ill-​designed layout, the services were professional and satisfactory. I’ll be back, but only because I have money left on my gift card.

Not too bad. I went here for some waxing services, so this review is strictly for that. The esthetician that helped me was very friendly and knowledgeable (I think she said she had worked there for 14 years), and answered all my silly questions (it was my first time getting legs waxed). The décor was nice and dim and relaxing, I’m assuming to calm your nerves about having large portions of hair ripped from your skin, and it somewhat worked. Overall the experience was not bad, but the price seemed a little high. But again since it was my first time I’m not sure how much those types of things normally cost. Anyway, winter’s coming soon and I’ll be going shaggy so my next waxing won’t be until next summer!

Lets just say for the price it could have been much more! My mom and I went for a big girls day for massages, facials, manis & pedis. I love my massage, facial was no good, mani/​pedi was chipped in a day. My facial girl left me alone in the room for 25mins and the pedi girl was super prego and bitching the whole time to her co-​worker. Now my mom loved her facial (she had a diff girl) hated her massage and thought so so anout the mani/​pedi. The spa is beautiful but I wouldn’t waste the cash again… go to the water club.