DoubleTree by Hilton Hotel Pittsburgh – Cranberry

Had a very pleasant stay! The hotel is under construction but it didn’t interfere with our stay. Staff was very pleasant, food was great and the pool was awesome!

I and my husband stayed here overnight.
It was under renovation but rooms are very good, clean and spacious. Staff is good too. They did provide with complimentary cookie. It was yummy!
I would give 5 stars but…
They don’t have complimentary breakfast.
And DO NOT FORGET to take a toothbrush and toothpaste with you cause you won’t find it in the hotel.
Overall a great place to stay!

Booked this through Hotwire (KNOWING we were going to get this Double tree hotel based on stars, price, etc…)
We booked to have pool and hot-​tub access, a nice atrium and nice hotel bar to visit, and to utilize our Hilton points.
WRONG.
Pool and hot – tub are closed and have been for some time. Why false advertise ?
Atrium is a open construction zone. why show pictures of this beautiful lobby that isnt there ?
Bar? nope.
Breakfast area? nope, just a small conference room with hotplates of food and $ 3 bagels.
Did we get our Hilton points? nope. Staff told me Hilton stopped giving points to cheap people who go through Hotwire. how nice !
Pool broken until April she said ?
Atrium being built by? who knows ?
had a guy doing construction work 1 foot from my «lovely atrium view» window, while we were changing clothes. Thanks.
Had construction noise all day friday.
Had light coming in our windows all night from the bright construction lights left on in atrium. Wasnt dark in our room, told front desk, they said oh well.
was told in half broken English, «next time dont use Hotwire»
Never again Hilton.
posted pictures as proof.

Stayed on the Hilton Honors Floor. Toilet constantly ran, the heater fan is obnoxiously loud, and I’m staying in a 62 degrees room in November because the heating system hardly works. Called the front desk this morning regarding the heat and the attendant was not friendly. Acknowledged that they had heating problems and said that if I called them last night about it, it would have been taken care of for me (although I wasn’t aware there was a heating problem until I woke up in the morning to no heat). This is the worst Hilton owned hotel I have ever stayed in.

To start with: This is my first and only experience so far with a doubletree hotel. I say this because it seems the other reviews compared this hotel with other doubletrees.
However, I was extremely impressed with this hotel. The front desk clerk was extremely friendly and I loved the warm cookies guests get as a greeting.
The lobby was absolutely beautiful. I chose a room with a balcony looking over the highway and regretted it. I wished I would have gotten one looking over the lobby!
My only reasoning for the four stars instead of five is because being right next to the highway, there was some noise. It was not bad really, but it was noticeable. Also the shower took a while to figure out.
Everything was clean and I am not sure about the other reviews but my stay was fantastic.

My wife and I stayed here for a Monster Bash convention.
The Pros: The complimentary cookie was good. Service with a smile. The Room was clean and comfortable. The Indoor pool was never crowded and the hot tub was nice.
The Con’s: The food in the bar was overpriced and greasy. We opted to eat out the time we spent there. Centrally located off the Pa Turnpike with easy access to lots of places to eat.
The Indoor pool although nice, could’ve been heated, a little chilly for an indoor swim in mid October. We had a room with a window facing the lobby. I felt as though the curtains were too lightweight, it didn’t feel very private. If they were thicker curtains that extended across the entire width of the window that would’ve been perfect. Room service dishes remained in the hall way for two days. The elevator doors would constantly close on us as we tried to get in. The free wifi was pretty awful. The major complaint was as we left the room I made sure the door was locked, when we came back the door was slightly ajar as if the cleaning staff neglected to completely close the door behind them. Thank God nothing was stolen from our room and the staff supervisor did give us a restaurant voucher for $ 25 but I would’ve preferred to have that deducted from our room bill. I am hoping that is what happens in the end because we didn’t use that voucher when checking out because the food sucks there.
Next time I want a room not facing the lobby.

The staff was nice but the hotel was severely outdated. I felt like I was at a 1980’s Sizzler restaurant when I walked into the lobby. I think they’re supposed to renovate soon. Anyways, the room was okay but the A/​C was weak and we only had 3 walls. The other wall was glass that was overlooking the pool. Not cool when you have kids. Too far from Pittsburgh for me. It was good for the price but if I’m ever in Pittsbirgh again I’ll spend extra to stay closer and somewhere nicer.

I usually like Doubletree hotels, but this is the exception. Although the staff is wonderful, there us just so much they can do. The food for breakfast room service was so bad I couldn’t eat it. Was delivered cold and soggy. Complained and the took it off my bill, but why bother. Rooms are dated, but they say they are remodeling.
Now I’m in the atrium bar, the soda is flat, I’m hoping the turkey club is edible. Well, it is good, but not great. Toast is cold, because they were waiting to deliver it for the fries. Oh well.
Oh, the free WiFi is terrible, slow and freezes, we have to use our 4G service.

This hotel is of the interior atrium design and it has a nice jewelry store inside. My room was was nice sized. My only issue was that the room didn’t get as cool as I would like it to be. Not sure why. Also I noticed the air vent in the bathroom had a lot of dust in it. Breakfast buffet was good. It is conveniently located to everything in Cranberry TWP. Despite the dusty vent and air conditioning I believe a score of 3 is appropriate.
I would stay here again.

Decent hotel, but not up to par with most Hiltons. Rooms are slightly outdated and the bathroom was nothing special. We struggled with the water pressure in the shower. Apparently this is an issue in a lot of the rooms. Not a deal breaker though. As mentioned in the other reviews the AC was horrendous. We could not get the temp down and it was hot and muggy all night.
The lobby area/​atrium is nice but my one complaint is with the location of the bar and the bar staff. It’s right smack in the middle of the lobby with rooms surrounding it. We were staying for a wedding and due to noise complaints we were forced to move to another room on the side of the lobby. Granted this was late night and after the reception so I understand the noise but still a bad place. The bar staff was ridiculous. Very unhelpful, not friendly, and for some reason cut multiple people off for no reason. Disappointing.
The pool area was very nice. An indoor/​outdoor combo with a good setup. I did not get to check out the fitness area but it looked decent from outside.
Overall not a bad place. I would stay here again if others were but I wouldn’t choose it myself.

Still a nice hotel but they are about to make some significant improvements. The lobby is huge and the rooms are nice size. My kids loved the indoor outdoor pool. We will stay there again.

I don’t want to be unfair in this review as I’m a loyal Hilton honors traveler, and the staff at this property were great. However, I won’t stay at this property ever again. It’s such a weird place. It is situated at the end of a long strip of budget hotels, and the parking lot is treacherous. Thankfully I was traveling in a rental, otherwise the potholes would have seriously damaged my car. Pulling up to the hotel, it appears to be attached to a high end office/​retail space, but those brands seem to be sorely out of place for the location and surroundings of the hotel. The lobby is spacious, and nicely laid out. Lots of seating areas, and beautiful greenery. The hallways and room I stayed in were both very clean. Though, one persons leftover food sat outside their door from 7pm until after noon when I checked out.
The room itself, however, was severely lacking. Again, things just seemed out of place. Lots of wasted space in the room when they could easily incorporate a mini fridge/​microwave combo.
Despite temperatures dropping into the low 60’s the night I stayed, my room remained muggy all night, even with the thermostat set to 60. The humidity caused a lot of condensation to build up on the windows of my room. Perhaps it was because I was located just over the indoor pool…
The wifi was also horrible! Unlike other Hilton properties, there is no login required for the wifi, so this may account for the weak signal and constant dropped connections.
My bathroom was pretty pathetic. I was given one towel, one hand towel, and three washcloths. The water pressure coming from the shower head was miserable. After a night of muggy temps, being dribbled on in the shower was beyond frustrating! (But hey, if that’s your kind of thing, no judgment!!) I had to stand pretty close to the shower head wall to actually rinse off, and even then, I could see the water pressure fighting to come out.
I had been debating staying another night, but this experience just encouraged me to tough out the long day and get back on the road.

Nice and clean, love their cookies! Friendly staff. The price is nice too! I just wish I had a fridge in the room.

This is the renamed Sheraton, which I stayed at last year. Hotel needs to be updated. Being a diamond member I wouldn’t expect to be on the 2^nd floor at the end versus on a Hilton Honors floor. Had to call for a refrigerator. Took forever to cool down the room.
Friendly front desk. Impressed front desk called to see how things were in the first few hours after I checked in. Haven’t seen breakfast buffet yet. Workout room sucks! They need newer equipment. Throw out the old Sheraton junk. Parking lot fills up so you have a far walk. Funny that the elevator button still doesn’t light up like it did a year ago.
Ok I am editing my review. Breakfast buffet is ok with eggs, bacon, sausage and fruit. Got stuck in the workout room. You must press a button to open the door which is stupid. It wouldnt release so i had to help it with my foot.
Parking was horrible with a filled up ballroom. I have to stay here; otherwise i would move to the garden inn. I dont like the noise from the turnpike.

For the most part, the staff was very friendly. I didn’t appreciate that I wasn’t allowed to take a bowl of oatmeal up to the room for my ailing husband. Who, by the way is a Diamond member and since he is a VERY frequent flyer, I would’ve expected better. I was told not allowed to take anything from Buffet to go. Yet I saw a woman with a styrofoam take-​out style container loading up with pastries and taking them out. I’ve NEVER stayed at any Hilton where we weren’t allowed to take out from the Buffet if we chose not to eat there and we preferred to eat in our rooms. I’m disappointed in this particular DT policy.