Quirk Chrysler Dodge Jeep Ram

No one likes taking their 2016 jeep in for service. Especially when I naturally assume the problem was caused by Jeep and not me. Well the moment I got there I was greeted by Jeff in service. He explained my off-​set wipers can be caused by many different reasons (most likely turning on the wipers with heavy ice sitting on them) and now that I think about it… That’s EXACTLY what it was. (Even though I was assuming they were messed up in production… They weren’t… It happened after the most recent snow storm.) He was able to have my wipers reset and the scratches removed that were caused by my off set wipers within 5 minutes! He walked me back to my car where Adam (one of the service managers) greeted me and thanked me for my continued loyalty to Quirk. Nowadays customer service goes a very very long way. I’m a jeep girl for life and I lease so I can always have the latest and greatest… But I don’t HAVE to go to quirk. I CHOOSE quirk. They’re kind, polite, always smiling, they use my name (that goes a long way) and they made my highly anticipated and unwanted trip to have my car serviced… PLEASANT. Who would have thunk. Not just a jeep girl for life… A quirk girl for like. Thank you again guys and keep up the good work!

I am so disappointed with this dealership, in particular with a salesman named Dan. The personnel seems to be withdrawn and no one is willing to go out of their way to offer any assistance. Dan made it quite clear from our first meeting that «he» didn’t wish to be troubled to research inventory to see if they could accommodate my request for a particular vehicle, in fact, his knowledge of the brand was so minimal that I thought I was corresponding with someone that was simply lost. There’s no doubt that both Dan and many of the others I witnessed in the dealership were too busy chatting to one another rather than doing their job and assisting people there to buy vehicles.
I have owned/​leased many Jeep vehicles. I’ve always been very loyal to one particular dealership, Jeep 24 in Brockton however, since Quirk appeared to be one of very few dealers having a Grand Cherokee that I wanted, I figured there may be a reason to stray since I understand Quirk doesn’t trade with other local Jeep dealers, something very unusual in this industry. Although I realize that I could’ve elevated my complaint and overall dissatisfaction with management, the fact they employ this individual speaks loudly for the dealership and I’ve decided to forgo such vehicle to deal with the establishment that’s taken care of my needs for many years.
****I highly recommend Jeep 24 in Brockton to all those looking for a Jeep, Chrysler or Dodge product. Both the sales and management staff have always been professional and their prices are «unbeatable».

The service department is a joke. I brought my car in for recall work at 8 am, and after being told by the «manager» Steve, that there was no way I could get a rental (because apparently he didn’t know what a commercial drivers license was) I had to ask to speak to the person from the rental department in order to get it resolved. I called a week ahead of time and was told to bring my car at 8 am, which I did, and after the third time I called to check the status of the work I finally got a call back at about 2 pm, and my car had just been started. When I made the appointment I was told it should take a couple of hours. When I finally went to pick it up at 3:30, I asked 3 times to speak with Steve again but he refused to come out of his office. Is that good customer service in ANY industry? Are you kidding me? Is it not reasonable for a customer to ask to speak with a manager if something isn’t satisfactory? Never mind scheduling an «appointment» for 8 am so my car can sit in the lot for at least 5 hours before anyone even looked at it. This is a prime example of why I always advise people against getting any work done by a dealership unless it’s a warranty job. Pathetic. The domain/​website «Quirk Chevrolet dot com» was a site dedicated to showing how awful they are, that’s why the dealership domain is abbreviated «Chevy.» Fact.

It pains me to have to do this as I had a decent 12 month relationship with these guys but what they did to me and the way they handled it was just plain wrong in every way. I had originally purchased a brand new 2014 Dodge Durango last February 2014 and unfortunately totaled it in March 2015. I needed to find a car and was looking at several vehicles elsewhere (mostly used) as I had no intention of going in to a new car. I recalled that I had purchased an extended warranty for nearly $ 2,000 and when I asked Quirk about it both the finance department and my sales guy told me it could transfer to a new vehicle if I bought it with them. I eventually based the decision to purchase a new 2015 Durango on this piece of information which was repeatedly confirmed to me (even during the closing). when I never got the paperwork they said would be sent to me regarding the warranty I went in to find out what the deal was. To make a long story short, they completely lied to me about it throughout the whole process. When I figured it out I got NO explanation, NO accountability, NO apology, and NOOOOO customer service… WTF??? you would think that someone that dropped nearly 100k on cars with you in the last 2 years would deserve better. the good news is that Best is now open in Plymouth and I don’t ever need to see these scumbags again! STAY FAR AWAY FROM THESE PEOPLE… THEY ARE SCUM. Next stop BBB

I bought a new 2015 Grand Cherokee summit from this place! Pierre was the salesman and he met me halfway with all of my needs. They gave me the best deal I could find, and there were 7 different dealerships I went to before settling with them. If you go in ask for Pierre, he’s a real honest guy and will get straight to the bottom line. I walked away happy and know that I made out on the deal!

I have recently been servicing my vehicle here and the service was excellent. I use my truck for work and the staff always completes my service in a timely manner. The facility is great and modern I will continue to get my vehicle serviced here.

Just recently purchased a 2015 Cherokee from quirk — I had Dave as a salesman and he was very nice and knowledgable about the vehicles. It was a comfortable atmosphere and I didn’t feel pressured at all, him and the sales manager Patrick worked together with me and I couldn’t be happier with my Jeep.

I went in to purchase a used vehicle, I walked the lot looking at currant stock. I was standing next to the vehicle I was interested in, not one person came out of the dealership even to say hello how can I help you After searching on my cell phone and coming up w/​Blue Book value I went into the dealer to talk about the vehicle I was so rudely treated by the used car manager he told me I was out of my F mind on the price and walked away! I left and I purchased a vehicle that afternoon @ GOOD BRO Dodge in Weymouth that afternoon. QUIRKS DEALERSHIP IS A NIGHTMARE …

Took my truck in for some maintenance & was very satisfied with the quickness & courtesy with which I was helped. Adam DiPetta especially was very knowledgeable & easy to work with. Will go back for my other needs in the future.

Horrible customer service! My dad, who is dying of terminal cancer, «ordered» a Dodge Challenger because they didn’t «have» that model on site. He was told 6 weeks, but that they usually come in sooner. It has been over 8 weeks and still no sign of the car. The salesperson, Phu Trad, seems young and inexperienced, keeps promising him dates but the car is a no show. The sales manager, Kenny Becks, basically says his hands are tied and doesn’t know when the car is coming. They don’t even call my dad to update him, he has to call them or go in. My dad was so excited about this car and now it is just a nightmare. Run in the other direction, don’t buy from them!

Had a good experience here buying a truck recently. They have a huge selection of Rams. New showroom and good service from the floor. I was happy with the service.

Thought we give them a try since they were new to the area and a much larger dealer than our regular Dodge dealership on the Cape. Overall the sales person did not seem to be too experienced. The initial deal they offered was almost $ 100 more per month than the other dealer had come up with. After a few times of back and forth they eventually had the numbers close to the other dealer but not the same. (They even tried to say that the quote we had couldn’t have been for the same optioned vehicle even though it was the identical color and options). Finally we were going to go with them since they were a much closer dealership even though the numbers were not exactly but the finance guys kept putting us off for almost an hour. (And its not that there was any credit issues our numbers were as the salesperson put it“bulletproof”). Well we finally decided that they must really not want our business so we left. I can’t see Quirk lasting too long in this area unless they improve their staff. The sales staff didn’t even try to follow up or pursue the sale.

I got my oil changed here and they told me about a recall that I didnt know about. They did the recall fo free and the oil change was pretty quick. No complaints