Chase Bank

Went here to open an account on 7÷8÷15 in the morning but had to leave as i couldnt take the waiting. One of the bankers was helping a customer while another was talking on the phone. Meanwhile, 3 people were waiting including me. No one else were in the bank. Poor customer service.

Needs more staff!!! There is only one bank teller and she is taking her sweet time with every customer.

Been banking here for years. They know us by name when we walk in and are always very helpful and friendly. Unlike West America Bank that charged is a $ 7 service fee for cashing a check written on their own account.

This Chase is a wonderful branch with excellent customer service. One of the bonuses of this branch is the fact that they have safety deposit boxes on site. The personal bankers they have on staff are some of the friendliest, most professional people you’d ever hope to get. If you need a full service branch/​bank, I can’t recommend them more.

I feel like all chase banks are the same. Really nice banks, really nice staff, nothing much really to complain or review for that matter. This particular location/​ATM had much better parking than others and is right off the freeway & right across from the post office — which is very convenient.
But since I don’t bank with chase anymore, it really doesn’t matter, main reason why I switched was because I didn’t like the whole use your card 5 times a month type of thing — so stupid. Wells Fargo takes care of all of that thanks to deposits on every paycheck.

I notice that most of the ratings are based on the ATM, shaded parking lot and easy-​to-​get to location. The big trees are a nice touch too. For this I would give them 4 stars. As far as customer service goes this bank is lacking big time. I tried to close my account, after having joined a credit union, and had to return 3 different times. I was told each time that I should come back when the last outstanding check came in. Finally on the 4^th visit a different clerk said he would close out the account. At the time I wasn’t told about an existing overdraft account that was connected to this debit/​checking account. It wasn’t until I received an email from Chase informing me of a $ 50 charge with a $ 15 late fee that I knew it still existed. When I returned to the Alhambra branch to pay the $ 50 (not the late fee) they refused and said they couldn’t deduct the late fee. I asked why I wasn’t told about the overdraft account when I closed my account and they told me it was 2 separate companies. My question: Why would there be an overdraft account if there is no account? He doubted he could do anything about the late fee (and didn’t). I am so annoyed with their lack of customer service that I will never open another account with a big bank.
Joining a credit union is the best thing I could have done. After being a longstanding customer with Washington Mutual/​Chase I was treated like crap. Adiós Chase!

In the age of debit and credit cards, I still like to carry some cash. There are still a number of cash only places around, plus I refuse to adopt apparent common practice of using the plastic for small dollar purchases. And of course there’s the tip jars.
ATMs seem to be a little hard to come by in Martinez, or maybe I look for a bank first before checking out other options. This Chase branch is right off Alhambra (near Highway 4) and offers a peaceful island of tranquility, 3 ATMs, and a minimal wait.

Martinez Chase Bank is quiet. This location does not get too busy. It is in a nice location which is off from Highway 4.

This branch has a beautiful parking lot in the trees. It really feels like Martinez. I don’t often go inside, but they’ve got 3 ATMs, so practically no waiting.

I needed to make a payment on a loan… the teller was sick with a cold. she sneezed into her hand and then proceeded to type on the keyboard and handed me a receipt with the hand she sneezed into. She was rude and the receipt she handed me was for 300.00 instead of the 3000.00 payment I made. I have also had Wamu lose a mortgage payment which took me six month to correct. Even after sending a copy of the check they had cashed they continued to add a late charge on my account.

Even though I have a branch less then 1 mile away from home, I sometimes go to this branch when I have other errands in Martinez.
Why? The parking is plentiful, the wait is shorter and staff is nice.
Minus one star for the funny smell inside the branch… like it used to be a smoking place.