Cushman Paint And Body

I had used Kendricks before and their service/​workmanship was ok/​good, but unfortunately I tried Cushman’s. Their initial promise of completing work on the car was 5 days. It is now over 15! Quality Poor, Customer Service non-​existent. They lie in order to make themselves seem great, Geico has dropped them for many reasons. Their promise is to get the job done right the first time, but if they don’t there is always the 2^nd, 3^rd, 4^th, 5^th… Etc. I should have known something was up when it took a week longer because of added damages to get the adjuster in. They Cushman’s was either too lazy or incompetent to more quick enough. The owners cannot be contacted. There are several BBB claim against them, unanswered. This is not one isolated incident, this is how they do business — Watch out, it not only takes long, but I still have quality issues.
Since Cushmans did not respond I finally ended up a Kendricks, who uninstalled everything that Cushmans put in…
Findings…
1. Welded brackets off center which pushed the entire radiator assembly right
2. Forgot an o ring, loss of refrigerant
3. Right side unaligned, panels off
4. Rear panel bracket bent.
It was a pleasure dealing with Kendrick. Nothing positive for Cushmans!

This is my second time having had to get my car worked on since living here. Both times I’ve been met with great customer service and quick turnaround for repair. Marlow is the adjuster I’ve had dealings with on both occasions and he was very helpful and called to give me updates each day as to where they were with my car and when I should expect it back.
USAA has them as a preferred shop for insurance claims. In my mind they are doing something right when they are the number one preferred shop in Augusta. If you have a fender bender then check them out.

The worst customer service imaginable. It took them two months to replace the front bumper on my car. When I’d call to find out what was taking so long the estimator would become defensive and verbally aggressive. Dealing with the manager didn’t help. He was repetitive and unapologetic. When I finally did get my car back, the light wasn’t placed within the bumper correctly and a part that held my hood rod in place was missing. These people do sloppy work at a slow pace. They offered to replace the piece and readjust the light. I can only imagine how long that would take them. No thanks. I’m never going back to them again.