Madden Door and Sons

Well, my old piece of crap garage door broke… and thank goodness! I was living with that rickety metal door for the last 3 years and I didn’t know what I was missing out on. Rob, from Madden Door and Sons installed this new, beautifully insulated garage door that is so much more quieter than what I had. Rob was very professional and extremely helpful when he came out to look at my broken garage. He gave several options and I settled on a new, mid grade insulated door. Rob did a fantastic job on the installation. I highly recommend their services.

Madden Doors knows their stuff. No question they are the go to for installation in the east bay, but their post install service is why I rate them so highly. They always seem to know what the problem is, and their technicians are always courteous and knowledgeable. I’ve had some occasions where Madden was booked and I had to call someone else out… the other guys aren’t bad, they’re just not as good.

Awesome as advertised! They helped a lot to get the information needed for HOA approval prepared for us! Very professional…

Great experience overall. Madden replaced two funky metal doors (one was broken and did not move) with one beautiful door that goes up and down by touching a button!
Every person we dealt with was helpful, professional, and efficient.
The price was reasonable and as quoted.
Thank you Madden!

Excellent service replacing garage door on an old and leaning detached garage. New door looks great and functions as expected.

Had a great experience with this company. Scott was very helpful, both in assessing my current door and providing me with options for a new one. Rob just installed it last week and did a very professional job. Very pleased with the results. And they were the only garage door company that responded to my calls/​emails!

Working with Madden Door was a very pleasant and simple process. I was treated with professionalism and the installer, Rob, was friendly and efficient. the quality of the door is superb. I fully believe you get what you pay for and it is so nice to see someone taking pride in what they do and the quality of their products and services. It is absolutely worth it to see what madden door can offer you. It’s wonderful to have peace of mind knowing my door and motor were installed with expertise and thoroughness.

It took a long time to settle on just the right garage door to go with our 101-​year-​old prairie-​style house with many distinctive architectural features. Lucky for us, Scott O’Neill, Madden’s director of sales, had both endless patience and great software that enabled him to superimpose mockups of possible designs on a picture of our garage so that we could see just how each one might look. After many, many renderings, he and I came up with a great solution. It echoes the original door, which had been replaced long ago with an unsightly stock one, and includes two small four-​square grids that match the motif in the windows of our house. This highly customized wood door arrived right on schedule, the installers could not have been more professional or efficient, and — best of all — the door fits perfectly with our house. I can’t stop looking at it, nor can our neighbors, who keep telling us how terrific our garage now looks. I highly recommend Madden!

SEE ADDENDUM BELOW: Paid $ 500 on 1÷23÷15, for a Genie garage door opener. It is tinny and has never worked correctly. I called Madden who would come out to work on the opener only after I paid another $ 160 for the «service call” – 4 months after purchasing the opener from them. I have called Genie twice for assistance and at present the external keypad is inoperative. Also, as an aside, the receptionist for Madden is rather curt and unhelpful. Not only will I never buy a Genie garage door opener again; I will NEVER deal with the Madden operation again.
ADDENDUM:
After reading this review, Scott of Madden Door called me. At a very small cost, he is having one of his technicians install a Liftmaster Garage door and remove the clunky Genie. I have the deepest respect for Scott and his company. It took a lot for him to call and fix the problem.

Their service and professionalism was second to none.
Needed a service for my aging garage door that broke a spring and from the second I called was greeted by professional and knowledgable staff. Set up my appointment the next day and the quote over the phone was what it cost.
Showed up, fixed the problem and left in less then 2 hours. Great job Madden Door.

Obviously, I am very pleased. The tech, Jeff, was on time, courteous, knowledgeable and repaired my door in a short time.

I don’t often write reviews for Unilocal unsolicited but the customer service at Madden Door made me want to do so.
Kathy, who answered the phone, was the most amazing customer oriented individual I’ve spoken to in a long time. Each time I spoke to her she walked me through how to fix something with no commitment on my part of becoming a customer. This of course made me become a customer.
There were several issues that could not be fixed over the phone but those that could be were. We did need to schedule a home visit and they were able to accommodate me the same day.
When the technician Rob arrived he was extremely knowledgeable and fixed my issues immediately.
I just moved into an older home and know that I’m going to have to replace the garage door motor sometime very soon and when I do I will be calling Madden Door again!
Highly recommend them!

Have to give a shout out to Madden Doors for my new garage door. Their price was the lowest I found, (which made me nervous about quality), but as it turns out, their quality was top notch. The garage door looks great: I had three different neighbors compliment me about the door’s appearance. But it is in the operation where the door shines. It is so quiet that I can’t hear it when I am sitting in my kitchen, which is right next to the garage. The sensor light is a nice feature; when I go into my garage at night, the light goes on. The height of laziness, I guess, but still, one less thing to do. My contractor reported their crew was professional and efficient. They cleaned up so well that the only indication they were there was the new door.

I recently moved into my Dads old house and needed to replace the garage door since it wasn’t safe anymore. It was very heavy, over 60 years old and when dad was still alive, it fell out of its locked position while up and hit him on the head. I was afraid of the door. 3 of my neighbors recommended Madden Doors so I gave them a call. Kevin came out and gave me my options. I was worried they wouldn’t be able to do the job since I have an old car in the garage that cannot be moved. Kevin said his guys could work around it as long as all junk around the car was cleared out of the way. Today, they came and had that old door out in 5 minutes! The new door was put in and it looks great! The guys were polite and professional and arrived right on time. They answered my questions, and were very thorough. I’m very happy with the service and I love the new, safe door.

Great work, great price, reliable!

I have used Madden Door a few different times at different addresses. They have repaired a garage door for me, added an emergency pull-​string, and most recently they installed a new door. I am a renter and they worked well with the owner of my townhouse to bill her but made all of the arrangements with me. They were clean, efficient, and trustworthy. And the new door is wonderful. I would not hesitate to use them again or recommend them to anyone!

My door intermittently would not close. The tech arrived and said it was the newer type of light bulbs interfering with the signal. Since I had to pay $ 145.00 for the service call, he went ahead and did the routine service.
About 2 months later I had intermittent door closing issues again. I waited a few weeks before calling them since sometimes the door would operate properly. They said they only warrant their work for 30 days, that I was out of warranty, and would have to pay another service charge. I was disappointed with this because I felt my door had been misdiagnosed previously.
My door malfunctioned again but when I called them they said they needed the problem to be evident when the tech arrived otherwise they would not be able to fix the problem. That made sense at the time.
This past weekend my door repeatedly had not worked. First thing today I decided to call Madden’s competition, Contra Costa Door. They did the troubleshooting over the phone (told me to disable the green sensor by loosening the wing nut, realligning the beam, and tightening the wing nut. My door now works again.
The door and opener was originally purchased, installed, and serviced by Madden but, unfortunately, this incident has left a bad taste in my mouth.
Jeff Shain

This repair was about 3 months ago. We have three single doors on rollers. One of them would not descend down without couple of efforts. On a routine appointment a few days later, some one finally showed up around 430 pm just to tell me that my openers were very old and I needed new ones. He did lubricate and tighten the bolts. Charge $ 145 for 10 min of work. Now 3 months later another door doing the same. I’m not going to call Madden and Sons to tell me again I needed new doors. So, why am I giving 3 starts? One of their technicians had worked on our garage doors about 2 – 3 yrs ago for a very similar issue and did a superb job. So, this is an average of 5 and 1 star.

They were quick, efficient and friendly.
Best of all they just replaced the broken cog part rather than sell me a complete new unit

Madden was recommended to us by family and friends. The door is top quality, service excellent and the price fair. What more do you want?