Home Improvement Select – Bath Planet of St. Louis

Hi everyone. I’m here to tell you about a wonderful experience. My husband and I needed a front entry door. We did a lot of searching and finally decided on Home Improvement Select. Marc Fisher is a sales rep and came to give us a quote on a front door. After he quoted a wonderful price we then decided to purchase gutters, gutter guard and a deck. The workmanship y extraordinary we couldn’t be more pleased! We highly recommend anyone wanting home improvements to contact Home Improvement Select for your next project.

It seems like this company spends more time putting out fires than doing good, professional work. I don’t mean the actual workmanship, that’s decent, when it actually gets done. My elderly mother hired this company to do a kitchen remodel. After 7 months, she finally decided to bring in an attorney and H.I.S. is now being referred to the MO Attorney General for suit for defrauding the elderly. Most of the communication from this company was excuses, lies, and empty promises. How many times does a professional contractor have to meet with a family to get a job done? Isn’t there a process that is generally followed, including proper estimates and list of supplies needed, an estimated timeline, and ordering supplies in a timely manner? My elderly mother dealt with miscommunication about job specifics, incorrect supply orders that HIS claimed my mother would have to pay for. The workers seemed to be playing a game of telephone, because no one really seemed to know what the plan was. They were doing what they thought should be done, instead of having a clearly written plan. Then when they made a mistake, my mother was supposed to pay to fix it. That is unethical. My elderly mother lived in her house without a working kitchen for over 3 months. The project manager and the president came to her house on several occasions to iron out the details, and still there were delays and excuses. The PM even yelled at my mother saying she was trying to get a more expensive kitchen at a reduced price. There were several times that the PM implied that my mother was lying about what was originally planned. But after reviewing the plan, scribbles on a legal pad, he agreed that she was right. Why wouldn’t she be? She knows what she asked for and what she wanted.
The longest workday for any subcontractor working was 4 hours. Sometimes there would be weeks that she would not hear from anyone and no one showed up to work. She was led to believe from the beginning that once a job started, it would be worked on exclusively, and that the job would not start until all special orders were ready to be installed. Seven months later, we still need to order a cabinet.
The stress has been severe for my elderly mother. She has had to talk to her doctor about anti-​anxiety medication and even had to leave home for a week to recover.
We know that my mother will not get any of her money back (almost $ 40,000), but we hope that they will go out of business and not be able to defraud anyone else.