Becks Auto Group

My husband had been searching periodically through the past few years for his newest baby. lol, he’s a Beemer enthusiast and being we’re a growing family, extremely particular on what we invest in. Only recently had his search become more serious where he went online and found our newest addition. He called up Becks, spoke with Anna and from that point on, it was all meant to be. She answered all his questions and concerns with comfort. We are located in Chicago so making this spur of the moment trip out to Ohio (actually my home state. first good sign) was a big move in attempts that this was for us. We were taking their word that everything with our interest in this car was legit, and it was. She went above and beyond helping us with our buying experience, staying in complete personal contact with us as we made this road trip to them, she was just on top of it all! .From her, to Rick (the mechanic) who was very knowledgeable on BMW’s.and passionate about it, Jack (in financing) who was genuine and assuring, to the owner, Ozzy. who took time out of his busy day to chat with my husband on a sincere level about this car. who actually personally used this vehicle beforehand. There was no pressure, no misleading and no hassle. We were in and out in no time as she had already had much info she needed to have this process as easy peasy ;) We have had our newest baby for over a week now, our long time personal mechanic has approved of our great find, and we are beyond pleased. My husband sold cars in his earlier years, I manage in customer service, Becks has a great thing going! If you don’t know…, now ya know! lol:) Thank you, Becks Auto group! And who knows. our oldest son will be driving in some years ahead. see ya then? ;)

My car was totaled in May so I was looking for a replacement car, the one I came to look at had already been sold (but still listed online) so I found another one there that I liked. While we were test driving the car the battery light and brake light started flashing, they determined the alternator was going bad and replaced it before I took it home the next day. We bought the car on June 23^rd 2015 (Paid in Full) and took it home June 24^th. They cashed and the $ 14,500 check cleared the bank on June 24^th (no problem cashing the check before I even got it home) but its now July 18^th and we still haven’t received the title. (Tags expire July 22^nd) We had plans to leave Monday (July 20^th) for vacation in Tennessee but now have to postpone because my car wont be legal to drive. We called earlier this week and the salesman said the title came to them that day in their name and they would have to go change it then send it out. So did they sell me a car they didn’t even own or have the title to yet??? I should have probably read these online reviews before driving two hours round trip and buying a car from them.

I bought a altima from. them…and they were great. Friendly as soon as I walked in the door helpful on what I was looking for. I came in and bought a car the same day. All. though two weeks after buying the car I had to get a new transmission put in the car. K went back to the dealer and explained to them. that what was going on the owner came out and talked to me and apologized about the car and gave me some money towards the new transmission… Very thankful for that. Also I needed new brakes on my car cat I took it back in and they replaced the brakes with no problem… these guys are great I highly recommend them… Come check them.out. Love there showroom floor. It’s full. off nice cars and the lot is full also… Glad I bought my car here … Thanks Becks Auto…

I wanted to take a few minutes here to write about my experience at Becks Auto Group. I’m going to go into a bit more detail than most would appreciate; but it’s for good reason. I am absolutely elated with the experience and product I got at Becks.
I found my car online. I called the number having no idea where or what Becks was. The phone was promptly and politely answered by Raymond Neal. Total professional. I worked in the automotive sales industry for 5 years. I have a bigger guard up than most people when it comes to dealing with car sales people. Let me tell you — Raymond surpassed my initial hopes and I quickly got past any hesitations. He patiently and professionally answered any and all questions I had (on a Saturday mind you — the busiest day you can have at a dealership). We set up a time for me to come in later that day to test drive the car.
I showed up at the dealership hours later and he had the car primed up and ready to take out on my test drive. There was no hassle, no up-​sell attempts; no bs whatsoever. Copied my license and I was out the door to try out my car.
When I returned I had some questions and some concerns. Raymond answered the ones he could and quickly reached out to the owner of Becks. This is when I first met Ozzy, the owner. Great guy! This man takes pride in his business and you can tell he works very hard to keep it going. We went over the questions and concerns I had. He answered each one as fairly and honestly as you could hope. Again, I had my guard up looking for answers that would raise a red flag. I had none of that with him. He was open, honest and direct.
We made an agreement for me to return Monday and have it looked at by a local service shop to ensure there were no hidden issues.
— I’ll just pause here for a moment and say this. You are dealing with used cars, folks. Get it checked out. Yeah, it costs a bit of money but it’s the best insurance you can buy. Spend the time and money to have your potential car looked at to be sure you get what you expect. It’s that simple. It’s easy to blame a used car lot for the car you got, but really you should have it checked out. That’s how used cars work. -
I returned on Monday, had it checked out — everything was solid. I called Raymond on the way back to tell him to start the paperwork. We were on our way.
Back at the dealership Raymond already had everything ready to go. I got in with Jack in finance. Guess what? Fantastic guy! Just like Raymond and Ozzy. He was easy to talk to and work with. He knows his stuff inside and out.
I was in and out very fast with this group. Never at any point did I feel rushed, tricked, hurried or pressured. They have a huge inventory to select from and they move cars, this is for sure! No pressure felt at any time.
I’ve been to (and even worked at) plenty of dealerships where you can tell the salesman is just a wolf hungry to eat you. Where they don’t care about anything but slaughtering you and moving that car. Becks didn’t even have a hint of that. My salesman was top notch. The owner was a fantastic guy who runs his business as a business should be run. Their finance guy is a stand up guy who will help you in every way possible. A to Z, my experience was just fantastic.
Go see Raymond and let him find you what you need. Go give Ozzy a handshake. Go finalize your deal with Jack and give him a high-​five. This place earned my respect.
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I’d like to address another reviewer’s comments left (the negative one).
A) Most new cars these days don’t come with a spare tire, floor mats or emergency/​jack kit. That’s just the world we live in these days. You have to buy a pretty decently packaged car to get those perks. Check for yourself — that’s not ‘standard’ anymore. It’s not Becks’ fault that they were not available. My car didn’t have any of those either. The car doesn’t even come with them brand new from the new car dealership.
B) Where were you when your daughter was buying a car? Shouldn’t you have been there with her? I’d never let my daughter buy a huge purchase without my advice and input. The brake lights and turn signal were out? She could have checked that. You could have too if you had gone with her.
C) Your daughter should have had the car checked before she bought it. I know you are upset — but that’s not anyone’s fault but hers. Never buy a used car without having it checked out first. Ever.