Kitsmiller RV

I came to Kitsmiller with a used RV that I had just purchased elsewhere. The RV had a leak in the rear and I chose Kitsmiller based on their capability to pressurize the interior of the unit and find the leaks with soap water/​bubbles.
I initially planned to have them just pressure check the unit and report the findings so I could seal the problem areas myself. After their inspection, they reported a number of problem areas. They gave me guidance over the phone on how I might be able to handle the problem myself. They also offered (in a low-​pressure manner) a fair price to do all the work for me. With winter approaching I decided this was the best approach.
Kitsmiller washed the roof, sealed all of the roof openings, sealed the windows and sealed the slides on my fifth wheel. In addition, I noticed later they replaced a couple of broken roof vents. They didn’t even mention that they did this, nor did they charge me for it. Very much appreciated.
I discovered upon returning home that I still had some leaking problems. Kitsmiller stood behind their work and took the trailer back to reseal again with no additional charges.
RVs aren’t built like houses — they are built to be lightweight, and I understand that some problems can be difficult to diagnose and repair (especially leaks). I don’t have any doubt in the capabilities of the technicians just because it wasn’t completely fixed the first time. My suggestion to RV owners is to keep your expectations in check when you bring your unit in for service. The important thing is to find a service center, like Kitsmiller, that will stand behind their work.

The owner DELETED negative reviews from their facebook and website regarding their service department.
Told blatant lies to another customer about me. So paranoid she accused me of being a «a spy from another RV dealership». One minute she is screaming in your face, the next she is offering to take you to the local bar for lunch.
The service office receptionist had her children at her desk on two occasions we were there. Playing with the computer and drawing at her desk. Hop no important papers got lost or ruined! Waited 37 minutes for a tech to bring our RV to us after the fourth and LAST visit to their repair shop. Left screws and bolts from parts they «replaced» in the driver seat. We asked to be shown where the fuse box was and the tech said «he couldn’t do that».
For a pleasant, productive experience of having work done on your RV I strongly recommend going elsewhere!

I’ve never purchased or serviced an RV but we did go here to walk the lot and check out travel trailers. They have a good selection. Beware of the fact that the entire place smells like marijuana. Someone was smoking out back. You may want to avoid unless you are trying to get a contact buzz.