Gothic Cabinet Craft

Went in to ask about a bed that I was willing to buy on the spot but I was kicked out thirty minutes before closing time because the guy running the store had no intention in helping me out but just wanted to get out. He was rude untrained and showed no interest in helping me out. It’s really annoying having to deal with people like that when you are about to give that company some business. Anyways moral of this review is shop elsewhere, where the customer comes before an early start to the employees weekend!

The bed arrived in tact without scratches or issue. My husband is very handy and easily assembled the main pieces — but I would recommend calling Gothic for specific instructions for any guidance.
We’re thrilled with the end product!

I found this company on line. They were the only company that had an extra long twin in real wood with storage. Their website stated 4 – 6 weeks for the custom bed. It took twice that long (about 2 ½ months to arrive). This meant my son was sleeping on a mattress on the floor for around two months. The bed itself was so long that we had to take apart a window to fit it into the house. I consider this a poorly planned out design to construct a bed that cannot fit through a normal door jam. the bed itself is functional and the storage and drawers are great. the large cabinet in the middle allows for my son to store his larger items that we never knew what to do with before. however there are parts of the bed that were not sanded smooth. there are also a few spots where you can see the stain pooled. one of the drawers was attached at an angle so it works fine but looks off. the headboard came without any predrilled holes or directions on how to attach it. I called the company and they were not helpful. The guy on the phone had to put me on hold for each question I asked. There as no offer to give me compensation for their mistakes or product defects. I would suggest to NEVER order anything from this company over the internet. I would only purchase something from the store if you can see the product in the store and take it home the same day.

I love the quality of the furniture. I bought my son’s bunk beds with draws and a desk there. My son and his half brother were about 4 yrs old when I bought the furniture and 17 when we got rid of it. It lasted all of those years in great shape. I recently bought several pieces of furniture that custom fit exactly what I needed.
Customer service is lacking depending on the store. Elmsford location lacks a great deal while central avenue was very friendly and eager to assist.

I searched high and low for a storage bed I liked and which would fit into my condo, and this New York company was the only place that had one. I rented a truck and drove from Washington, D.C. to New York to pick up furniture from these guys! I bought a storage bed, chest of drawers, 2 bookshelves, a desk, a chair and a footstool. I had them all stained dark teak. The furniture is BEAUTIFUL. They did a fantastic job with it, had it ready when planned, and wrapped everything really carefully for its long ride to DC. Prices were reasonable (I was lucky to have caught their anniversary sale), and this furniture looks like it will last forever. I’d agree with the customer who said they’re a tad hard to reach by phone or email, but these guys are carpenters — probably don’t spend much time online. And if you’re persistent, you can reach them. Anyway, highly recommend!!!

Review for order placed at
In some areas I want to go 4 stars and on others I could go to two which balanced out at a 3 overall experience.
Very high quality product (and life-​time warranty) as with anything you’d have to use it to find out how good it is though. There was one area in the bookshelf that looks almost like a crack (just an imperfection in the wood) but it doesn’t seem like something that is going to break or be an issue and isn’t all that noticeable unless you are inspecting it as we did when it arrived.
Customer service was not that great. Hard to get ahold of and one time I even got a full voicemail box so I was unable to leave a call back message. When I was able to leave a voicemail I often would not get a return call but had to call back again. I did not feel the customer service was going out of their way to assist me and while they answered my questions etc I didn’t get the feeling they were overly eager to assist me.
I was told a ship date after requesting an estimate, the date came and went and I called them to confirm the progress as this was not a cheap purchase and shipping cross country. They told me it was packaging and it still took several days to get a shipping confirmation but still not too big a deal unless you are hoping for a quick delivery with a friendly call when things are off schedule. I also understand they are staining and building a rather large frame so I tried to give the benefit of the doubt but my patience was growing thin by the time the unit finally shipped.
Over-​All I’m happy with the product and would recommend this company. Just don’t expect the worlds finest customer service. Good quality product and fair price.