Enterprise Rent-A-Car

Friendly service with agents that are helpful and competent. I’ve been renting from this location for several years and I keep coming back. Every time I’m in town this is my preferred place to rent a vehicle.

I’ve never had a bad experience at this particular location. The employees are always willing to help you and answer any of your questions. I never felt like they were pressuring my to add things to my package either

Ok so i got into a terrible crash on Wednesday hit from behind by a guy with no insurance. So sadly i havd to pay for my rental at a discounted rate but out of pocket. On Wednesday i was anger and in pain sadly Tien had to work with me. He put me in a ford focus which coming out of a gmc acadia is a problem. I have 3 kids one in an infant car seat. The car smelled and was too small. Tien tells me to come back he can switch me out for a smaller car for the day then call me back later in the day when something bigger comes in. I never get a call back. The next morning i drop in and meet Ricky who says the same thing but call him later in the day when im done with meetings and he can get me switched downtown where i was. I call Ricky back and he did just that. But the car i was in was too damaged for the government center location to take back. ‚! They were so rude and arrogant i was pissed. Tien tells me to come back to morton but he has no cars currently to switch me out of. I get to the location and the phones were ringing off the hook 3 ppl waiting more ppl coming in and a carless lot. But everyone left with a car. Ricky did an amazing job making everyone happy and keeping his word from earlier in the day. I would definitely go back!

This is a Text I sent Mr.J. Maxwell who represents Cust. Service for enterprise rent a car. My Dispute with the Morton Street location” Enterprise Rental car was that they are not only over Charging Customer’s but also Charging credit cards without prior authorization. Mr. Maxwell had the POWER to have chosen to resolve this issue of DISSATISFACTION!!! And also look into it. HOWEVER for some odd reason he chose to LEAVE me in a dissatisfaction state instead of REALLY Investigating a FEW key points like I explained to him which were. Employees at that location is charging Customer’s without Notifying a customer that a charge will be added to a Insurance Claim Coverage. I also mentioned to him that Manager’s at that location is saying to Customers one thing and then not Fulfilling or keeping WORD on what was told to a Customer… I then told him that one of his Employee was Rather INTIMIDATING and even until the day of the text he still didn’t Mention anything of that incident BEING RESOLVED or that it will Never happen again to me or any other Future Customer who come in with Matters of Billing Disagreements… So with those FEW key Points. I told Mr. Maxwell I’ve Decided that from here on out I will Never ever do Busy with that Location Again Nor will I Recommend Anybody to Enterprise Again; that in Fact I will Go out my way to tell Everyperson and every New Hire I Train as a INSTRUCTOR ON THE MBTA And throughout the Mbta System what happened to me and the lousy Service Recovery that was Offered to me as a resolution to my Matter… which was only giving me a 1day refunded to me because of their mistake of over looking and then charging me an extra day. So With that Said I Really Hope the 164. $ they over charged me without my appoval was REALLY WORTH IT… yours truly
Jay Res M.B.T.A. INSTR…