Enterprise Rent-A-Car

I knew I should not have called my cousin to go to breakfast this morning!!! (UGH). She asked a favor for me to take her to Enterprise Rental to get a vehicle for the weekend. So, here I am on Saturday morning, with 4 customers in line, and ONE CUSTOMER SERVICE REPRESENTATIVE HELPING PEOPLE! Did you hear me? ?? One person greeting customers, and taking rental car requests, and completing the returning of rental cars, and taking customers out to check-​out vehicles, and answering the phones, and… Did I mention today is Saturday???
The waiting area was clean, and the establishment looks organized, and I must admit, the one customer service rep maintained a professional and positive demeanor. However, management needs to consider investing in at least a few more employees to meet customer needs!
We waited over 30 minutes to get serviced!

Watch this location for overcharges. I rented on a Monday morning and was picked up at a local body shop at 10:00 am. I dropped the car off on Friday afternoon at 5:30 to the same body shop, and called Meg at Enterprise to let her know. Meg is a nice person with great customer service skills btw, but dropped the ball twice on this one.
The problem is, I was charged for a whole week, not five days. Meg said a manager must have thought I returned it on Monday. Nope. Where was the communication between the two? I also didn’t get an itemized bill via email as I was promised. When I asked to speak to the manager I was put on hold, and then told she was in a meeting. Let’s see how long it takes her to call me to resolve this.
Also the inside windshield was filthy and I couldn’t see real well out of it especially when the sun was out. This place is understaffed and doesn’t seem on the ball.

Usually I have no problems when I come into town & rent from here. This trip however was different. I called to be picked up & was told 20 – 25 min. After that time passed, I called back and was told there is only one driver & it will be approximately 25 more min. Also all of a sudden, they don’t have a number to contact me. Really? The manager offered her apologies, cute off & pretty much said someone would be there.

Enterprise Rent-​A-​Car in Matteson, IL continues to excel. Due to my car being in the garage I rented a car for the week (a Dodge Avenger). Great place.