SassySweeper

Ok, so this is a 2 part review. Part 1:
My experience with SassySweeper has been mixed so far. They came in a few months ago for a cleaning. They were late but, from the rest of the reviews, I assume this is pretty standard.
I left the crew to clean my place and they did a decent job. One of the cleaners broke a stained glass picture and he was up front and honest about it and it was appreciated. He gave me the number to his «boss» so I can work out a remedy. Her options were to either take $ 100 out of his pay (cost of the item) or come back and clean for free to compensate. I took option B since I had a voucher and he probably wasn’t being paid much as it was. I figured, it was a nice gesture and I can tip him so he can earn SOMETHING for his time.
Well, this morning is suppose to be my gratis cleaning for the broken picture. I called both numbers listed. The first one is «temporarily out of service». The second one, posted on Unilocal,gives me a recording that has nothing to do with the business. I’m a bit concerned. I don’t want to kill my entire Saturday waiting on these people yet I have no way of contacting them. I can only surmise that from the negative reviews and experiences that people have had with SS that there is a good chance they may no longer be in business.
Part 2 is pending. I will update on whether they showed up and, if so, how they did…
Part 2: 2 hours into what was suppose to be a 2 hour cleaning and it’s a no show. Doesn’t look like they’re coming. I guess I will have to waste more time going through the BBB to get reimbursement for my picture. So much for trying to keep a guy from losing out a day’s wages.

SCAM. I am filing a BBB complaint against this company. I agree wholeheartedly with all the other one star reviews. We had a Groupon, had to book over nine months out, and they didn’t show. No apology, no contact. Conveniently, SS claimed to be booked out until a week before the Groupon expired so no chance to reschedule. Two phone numbers listed for the company; one is disconnected; the other is someone’s personal voicemail.
Do NOT use at all costs. And if you’ve been scammed by this company, file a BBB complaint please, because somehow they have an A+ rating.

Yet another 1 star review. Yup, they didn’t even show up and there were problems. Bought the living social deal for a 2hr deep clean for our 2br 1 ba apartment. Made the appointment back in August for today september 15^th at 7am. I was able to pick a time since they had slots open. So i figured i would take off work and have them come early and enjoy the rest of the day with a clean house.
So today came, no one was here by 7:20 so i called the number and was then explained that my 7am appointment was really a; yes you have a 7am appointment but it comes with the stipulation of a 2 – 4 hour window. what kind of cleaning service provides a 2 – 4 hour window. I use to own a cleaning service and clean houses. This is not comcast or RCN or even stanley steam, this is a cleaning service, you show up at the designated time. Well they lost out on a $ 30 tip, instead, ill go enjoy a breakfast. HORRIBLE customer service. Seems they don’t train their people good in explaining there is a window of arrival time. Will never use them again.

I really wish I would have checked Sassy Sweeper out on Unilocal months ago because than I would have been prepared for the exact same situation everyone else talks about.
I had an appointment booked for early this morning (because that was the only time available). A half hour into my appointment and they still hadn’t arrived I called and left a voice mail and then decided to check out any reviews here only to find that I probably shouldn’t expect them to show up. I’m so frustrated! I’ve had this appointment booked for months and was really looking forward to it. I also have a Living Social coupon, which I was told would be honored as long as my appointment was actually scheduled before the expiration date.
What a disappointment.

I haven’t read other reviews, but based on the star rating, I’m guessing they are similar to what this will be.
I bought three LivingSocial vouchers: 2 1-​hour sessions, 1 2-​hour. I redeemed one of the 1-​hour sessions. They were on-​time and very courteous, but work quality was poor, and one of them spent half her time doing a few dishes that were sitting in the sink. Really? I don’t need you to do my dishes when you’re here for only an hour.
For the other two vouchers. Hoo-​boy, this is where I get feisty. These expired August 26^th. Being well aware of that, I tried to book online on July 5^th. There were no open slots until after the expiration date, so I called to ask how to deal with that. I was told that as long as I made the appointments before the expiration date, it was fine if the appointments themselves fell beyond it. I confirmed, and confirmed again, and then I booked my post-​expiration appointments as told. I got my email confirmations with all the correct details.
This morning was supposed to be the first appointment, a 2-​hour «enhanced deep cleaning» at 7am. I stayed up late last night and skipped a shower to prepare (ya gotta clean for the cleaners, know what I mean?). 7:30 rolls around and no word, so I call. A girl takes down my name/​number and says she can’t access the schedule, but she’ll have them call me to let me know what’s up. She also added that they have a policy where they can be up to 4 hours late (WTF?).
8:30 rolls around. Still no cleaners and no call. I call back. She asks if I was using a LivingSocial voucher, and when I said yes, she said they are no longer accepting those vouchers because they are expired, and that they sent out an email about this. I tell her I never got the email, and explain what I had been told (still reading? No. That’s okay.) She says there’s nothing she can do, so I ask to speak to someone who can do something, and she keeps telling me there’s nothing they can do and they can’t accept the voucher.
Be-​scuse me? I don’t think so.
Finally, she took down my name/​number (again … same girl), and said she would have a supervisor get back to me. I’m not expecting anything at this point.
I called LivingSocial who more-​than-​graciously refunded my money for the two vouchers that weren’t redeemed, and they said they would report the incident.
I don’t even have to say it at this point, but I still will: Don’t use this company.

This is a duplicate listing, but I’d hate for anyone to miss out on their actual reviews. The other listing has 10 reviews, and 9 are one star. Here’s mine.
Short review: Don’t bother with them. They’re impossible to contact and they don’t even do that good a job.
Long review for entertainment purposes. Oh, and if SassySweeper wants to respond to this like they did to the others, PLEASE FEEL FREE. I’ll be happy to update this email with your retort. And yes, I was pissed the last time I called your receptionist, since I’m pretty sure about 5 phone calls should have already remedied the situation.
I made the mistake of buying 2 livingsocial coupons, each for 2 hours of «deep» cleaning. «Deep» gets the quotes, because they have a different definition of deep than most people. I think it might mean «half-​a$$» to them.
Here’s their business setup:
1. Slick online signup for appointments. That sounds nice, doesn’t it? You get an email right away confirming the appointment, along with an 888 number to call for info and cancellations. WHAT COULD GO WRONG WITH SUCH A SYSTEM?
2. They have at least 4 receptionists answering phones at the 888 number. Awesome! I’ll bet they can easily pull up the electronic calendar and check to verify appointments in like 2 seconds!
3. Oh wait, the receptionists can’t check the appointments. They literally don’t have access to the appointment book.
4. DO NOT FRET! They can get a message to the «supervisor» who keeps the book of appointments and is out on jobs.
5. Never mind, start fretting! See, the supervisor never calls you back! EVER!
6. Show up for your appointment 2 hours early! Without calling!
7. Only clean for 1:45 instead of 2 hours, and then insist on your $ 5 travel charge.
8. Don’t even do a very good job for that 1:45!
9. When the same poor client that only has to use you again because they’re stuck with the livingsocial deal has another appointment coming up, keep saying that the supervisor will call or email to confirm the appointment even though they probably won’t!
10. Just plain don’t show up for the next appointment.
11. Continue to tell the client that «our only option is to text a message to the supervisor». We can’t call them, nor can we do anything else, so go ahead and hang around to see if they show.
Bottom line, these guys are terrible. All you have to do is look at the rest of these reviews. And make sure you read that 3 star review, because she was WAY too lenient with the stars. They ruined her brushes, were late, and generally sucked just like they did in every other review. That’s another 1 star review.
If you still have a valid livingsocial coupon or Groupon, just get a refund before you waste your time. There’s probably 1000 cleaning services in Chicago that don’t stink.
Quick edit to update this:
They finally called and said that since our livingsocial certificate expired on the 26^th, they weren’t honoring it. Apparently they ARE honoring expired Groupons. However, when I scheduled this appointment, I couldn’t get one before the expiration date (and this was still 2 months in advance), so I asked if they would honor the certificate anyway. I was told that they would. So this is BS too.
The first we heard that they wouldn’t honor it was this morning when they FINALLY called an hour after they didn’t show up. Mind you, I asked this question again 2 weeks ago before my last appointment, because I had a feeling they would pull this.
One more edit: I didn’t realize that Unilocal has some sort of review filter that apparently filters out reviewing from people that haven’t reviewed enough places yet (there’s some algorithm I guess). Anyway, not that you need to, but scroll to the bottom and click «filtered reviews». There’s tons more 1-​star reviews down there.

Explain to me why there’s nothing but very negative reviews on Unilocal for this company, and yet they have an «A+» rating with Better Business Bureau?! I filed a complaint with BBB, if you are a dissatisfied customer I suggest you do the same. It’s not fair this company is identified as A+ anything.

I’m really surprised to see all the negative reviews about Sassy Sweepers. I bought a Groupon a long time ago, so maybe they’ve had time to get their act together. I had them clean my apartment this morning. I did have to schedule far in advance, but I did like their online appointment scheduler. My appointment was at 6:00am and they were only a few minutes late. Audrey came in, talked to me about my apartment, then the two guys came in with all their own supplies and started cleaning. They were professional and quiet — I actually went back in my bedroom and slept while they were there. Exactly two hours later I came out of my bedroom and they had done exactly what I asked them to. Consider me a completely satisfied customer.
I could see where other people may have been unsatisfied. It does say in the fine print that they may be up to 4 hours late. It also says they will send you an EMAIL if they are running late. Apparently, this is the way they do things, and that’s cool.
I have had professional cleaning by two other companies, and Sassy Sweeper is by far the most professional and thorough. I figured by scheduling an early appointment, there would be less chance of them running late, and this turned out to be the case.
Other places (such as Manic Maids and Oris’s) ran up to 3 hours late, didn’t bring their own supplies, did not do a thorough job.
I don’t have any super human expectations of cleaning professionals — and I always «pre clean» so that they have space and surfaces to actually clean.
I thought Sassy Sweepers was great, and I will be using them again.

NO STARS. Amazingly bad customer service — didn’t even bother to show up or call to let me know they weren’t coming. Not worth it.
LivingSocial offered a $ 120 «deal» on a «2 hour deep cleaning» session with SassySweeper. We bought THREE of these ‘deals’ at a total of $ 360.
First you have to book your cleaning at LEAST 2 months in advance. That’s crazytown right there. This is not neurosurgery — no cleaner should require 2 months advance notaice.
Even with 2 months advance notice, the ONLY appt time we could get was at 5:00 AM. Yep 5 o clock **A**M***! Lastly, they were a NO-​SHOW and NO-​CALL for the 1^st **AND*** the 2^nd appts! No I am not kidding.
I got up at 4:00 am specifically to be ready for them, and sat around waiting for these folks to show up, but at 5 — nobody, at 5:30 — nobody and at 5:45 — nobody. And no phone call or apology either? Yep.
Called at 5:45 to leave voicemail about the no show. When I called back from work at 8 am to follow up, the person answering the phone of course didn’t «get any voicemail» and didn’t bother to apologize for the No Show.
So I requested a cancellation of my 3^rd appt, based on the first 2 situations and a refund for all 3. They said I should call LivingSocial to get my refund. So that was another 5 or 6 phone calls for me to make, during my working hours, trying to get through to the always busy Living Social customer service line — awesome morning! Reallly worth getting up at 4am for!
How do these ppl have any business at all??? Is the economy THAT good for cleaners that you can take someone’s money and simply never show up and never apologize and you’ll still get more business? If so I am in the wrong business.
Wish I’d read the Unilocal reviews here first — they are dead on. Don’t waste your time or money on this crap company. Time to find a REAL cleaner!

Do NOT use this service. I have a regular cleaning lady who I’m happy with, however I decided to try Sassy Sweeper (via Living Social) to save a few bucks. Big Mistake.
I had to book my appointment MONTHS in advance because of their limited availability. Then they didn’t show up. I had to wait several more months to get in again.
Then they had the audacity to charge me $ 10 for being out of the area. Nowhere on their website does it state Chicago as out of area. Then after the cleaning people left, the manager or owner actually called me and told my my coupon had expired. This is because they had no availibilty for six months!
The only good thing I can say is that the two people who came to clean were nice. But they clearly are not professional cleaners. In the time they were there, they only managed to clean my kitchen (very little dishes) and the small dining/​living area. They did not do any bathrooms or bedrooms.

I do not see my review anywhere, so I am re-​writing because I am just THAT dissatisfied with Sassy Sweeper. They missed my appointment twice — one because of the new scheduling system and the second time because they were running 4 hours late in the suburbs. I’ll have you know, the latter caused me to sit at home for 9 hours withOUT any kind of update despite my calls and voicemails. Then, eventhough they wronged me numerous times, they didn’t help me get the refund they offered to me, and I received curt email responses in the process.
If I could give this service a negative amount of stars, I would.

I tried them from living social web site. What a disappointment. I think it was their first time ever cleaning in their lives. I got the two hour deep cleaning for my 2 bed 2 bath.
One of them started cleaning from a bucket that she says she thought the other one had put cleaning solution in. Wrong. hello? Does it smell like there is cleaning solution in there? Luckily I realized it after one bathroom.
Then they never finished vacuuming, never moved furniture. Just did the minimum.
I really don’t want to have to be managing them. A cleaner needs to get in and know what to do. It’s not like bathrooms carpets are that different from one place to the next.
They were soooo unbelievably lazy. Whatever job you do, do it professionally and with pride.

Also reached Sassysweper via the Living Social Deal offer. Total waste.
ex. Not only did they fail to clean any of the floors in my apartment (bathroom included), but they also left new footprints on them.
So not worth it.

To add insult to injury here is the response I received after filing a complaint with them. I also included my reply as well. No apology, immediate defense and they did not even address my complaint that the services rendered were poorly done.
My initial email–
Message — Just redeemed my living social voucher for «2 hours of
extended deep cleaning» and am extremely unsatisfied as the men who
cleaned did a very poor job.
Sassy Sweeper Response–
Hi Tiffany,
Thank you for contact us regarding your recent cleaning. We’ve spoken with the team that service your home. The gentlemen informed us that upon arrival they performed a walk-​through with you and you provided them with guidance and direction on what to clean.
SassySweeper’s cleaning model consist of dust, polish, shine, sweep, vacuum and mop. We clean from top to bottom.
However, in your case, the team followed your direction, based on your specific needs. They have informed us that you instructed them to concentrate on dusting and vacuuming first in your basement, then to the main level and finally to the second level, in which they made notes of on your specific work order. Based on the information contained on the checklist that they submitted and from the conversations held the service team performed the following tasks:
Basement:
Picked up clutter
Dusted High and Low
Dusted and Polished Trophies and Furniture
Vacuumed Carpet
1^st Floor:
Living Room and Dining Room — Dusted High and Low, Polished Furniture and Knicknacks, Vacuumed
Kitchen — Cleaned Kitchen and Mopped
Vacuumed Stairs
2^nd Floor:
Bathrooms — Cleaned 2 Bathrooms with exception of mopping.
Informed you that time was up and there would be a surcharge of $ 1 per minute to continue to work. You declined the offer and stated that you would finish the work.
If your account of the events differ from what is described herein, please advise and we will contact you to discuss further.
Kind Regards,
SassySweeper Cleaning Service
My final response–
Thank you for your response. I appreciate your detailed account of what was cleaned and what was not. However, I feel you misunderstood my complaint. I stated the gentlemen who cleaned did a «poor job». Although, I could dispute several discrepancies on your record of what was asked for and what was done; I feel it would be mute. I have attached a few photos taken after the gentlemen left my house. I suppose this is up to standard for your company since there was absolutely no apology made for my dislike of the service you provided. In this case I will let your reviews and non-​referrals speak for themselves.
Tiffany Spano

I should preface this review by stating that I’ve never had any sort of maid experience before in my life, that seemed like something «other» people did. But, I’ve lived in my apartment for a few years and I never get around to doing nitty-​gritty cleaning of the hidden corners, etc, and I thought it would be nice to have a professional do that for me. When Groupon/​Living Social had a special for two hours of enhanced cleaning (with two maids) for only $ 60, I had to try it.
Now, I live in a small, one bedroom, apartment, so I figured that for two professionals, two hours would be more than enough time to do an in-​depth cleaning of the whole apartment. That was not the case. They only cleaned my kitchen/​living area and bathroom. They estimated that to clean my whole apartment I’d need four cleaners for four hours. So I guess my expectations were off by a lot.
How was their actual cleaning? It was okay. After reading the other Unilocal reviews I was expecting shoddy work, and it wasn’t that bad, but at the same time I don’t think it’s anymore than what I could have done by myself in two hours with some Black Eyed Peas blaring in the background.
It was not what I was expecting, and honestly, given the amount of time and frustration I spent scheduling and waiting for this appointment, if I had to do it all over again, I would save my $ 60.
I bought the voucher in August, scheduled my appointment as quickly as I could, and the first available appointment was in October. Given that this was a G/​LS special, I get that. And while disappointed, I could understand. Then I get an email on 9/​29, stating that they’ve had an error with their scheduling service and all of their appointments were lost. So I go back to book my appointment, and now the next available appointment isn’t until mid-​November. So, begrudgingly, I booked that appointment. I found out later that a friend would be in-​town and staying over at my place that weekend, so I ended up having to reschedule for December.
When the actual day rolled around, I got an email at 2 am stating that due to inclement weather the cleaners would be two-​four hours late. That seemed odd to me since there hadn’t been any snow, rain or ice that night, but when I rolled out of bed at 5-​something to be ready for my 6am appointment I was disappointed to say the least. While I sat awake at that ungodly hour, I perused the reviews on Unilocal (no reviews were posted when I bought the voucher). By the time I had to leave for an important client conference call at work, I’d resigned myself to just losing the $ 60. Given the reviews, I figured it was better to cut my losses than trust them to clean my apartment when I wasn’t there. I called to cancel my appointment. Half an hour later I received a courteous call back offering to reschedule the appointment for the next morning (a Saturday) at 5:30 am. I was pleasantly surprised to receive that call and I accepted the offer. (Tip to the wise: I might have received that call back because I mentioned Unilocal in my message, so they probably wanted to get some not-​1 star reviews.)
This review is probably way too long at this point, but I think it’s worth mentioning two more things. #1– There’s this supposed travel fee which I was surprised to learn about when I received my late notification message. I wasn’t actually charged a fee (maybe because I live in the city?) but it made me nervous because I didn’t remember ever seeing a mention of the fee at any other point on their website, on the purchase of the special or during the appointment booking process, and the email didn’t mention a specific dollar amount, so I was afraid (especially after reading the other Unilocal reviews) that they’d just rip me off. Thankfully, that was not my experience. #2– They didn’t have a de-​greaser or stovetop cleaning solvent so they asked me for those supplies. Those seem like basic cleaning supplies, so that surprised me. But more disturbing is the fact that I think they used my (very expensive, purchased from Whole Foods as a splurge) vegetable brush and Sigg bottle brush as cleaning brushes. When I went to use my vegetable brush after they left, the (high quality, very hard plastic) was broken into several pieces, with bristles falling loose. My Sigg bottle brush bristles were stuck with black grease. I don’t have proof that they broke my vegetable brush, so I haven’t contacted the company and maybe if I did they’d make amends, but the vegetable brush was only ~$ 12, so to me it’s not even worth the stress & conflict, but I want to warn others to hide away their brushes. towels, sponges *not* meant for cleaning before SS comes by. I am quite sure SassySweeper is responsible, since I discovered chunks of the bright orange bristles in the middle of my spice lazy susan which is right next to my stove.

For some reason, Unilocal removed my review (I suspect it was reported, so I am reposting it).
I wish I could give this business zero stars. I bought a Living Social coupon for my mother, who is getting chemo treatments. I didn’t want her to have to clean while she was feeling fatigued. Had I known what a disaster this would turn out as, I would have never bothered! I made an appointment for her for around 9 am one day in October. They called the evening before and tried to reschedule the appointment for 6 am. My mom said she could not do that early. Really, who wants to wake up at 6 am? They agreed to come at 9… by 1 pm, the cleaners still weren’t there, and they hadn’t called to tell her they would be late. My mom called the owner, who was extremely rude to her, and my mom said she wanted to cancel the appointment. The owner yelled at her, and then HUNG UP ON HER. 5 minutes later, the cleaners showed up, so my mom let them in, thinking she may as well have them clean since I had paid for it and they were finally there.
They were also completely rude to her, snapping at her when she asked why they hadn’t called if they were running late. My mom had them start with 2 bathrooms (our bathrooms are quite small). Two cleaners took ONE FULL HOUR to clean 2 bathrooms, and did a total half ass job. When my mom came in to see how they were doing, one of them was picking up and examining all of her products, opening and smelling them. Totally unnecessary and inappropriate.
If you google Sassy Sweeper, you will see that they keep signing up for these city coupon deals — in fact, they are the Groupon of the day today! But they cannot handle the business, they have terrible cleaners, and the owner is rude, unhelpful, and has no idea how to run a business. Stay far far away.
Owner’s response — Nov 1, 2010
Mariyam, we sent an email notification to the person on file, (either you or your mother) indicating that we were running behind scheduled 2 – 4 hours due to unforeseen traffic and/​or weather conditions. The dispatcher spoke with the lady of the house from a twice and informed her that the cleaning crew was running late, about the email notification and that a crew was enroute. She did not hang up on her. The cleaning crew cleaned your mother’s two bathrooms that were in horrible conditions. While cleaning the bathrooms one crew member ran out of a bathroom cleaning agent. Because the label was removed from the bottle, she open the bottle and was smelling its contents to ensure it was the bathroom cleaning agent and not bleach (which has the same color). She was checking OUR PRODUCTS and not your products. Considering the conditions of your mother’s bathrooms the crew did an excellent job in the time allotted. Mariyam, you owe us an apology for writing such a scathing review without having all the facts! In the meantime, we hope your mother gets well and we wish you all the best in the future.
My response — Nov 1, 2010
I think it’s actually hilarious that I got this wholly untrue and unhelpful response from Audrey. I owe you an apology? Ha! I never got an email (mine was on file) saying you would be late. My mother never got phone calls saying you would be late. My parents are really clean, I know their bathrooms were not in terrible condition. In fact, one of the bathrooms that was to be cleaned that day is used only by me, and only once a week when I go home. So I KNOW that one is almost spotless. Oh, and the product the cleaner was inspecting? It was a hair product my mom used pre-​chemo that she had bought abroad. She told me specifically what he was inspecting, and it wasn’t cleaning supplies. But thanks for calling my mom a liar. I left a message for Audrey the day after this happened. No response. I also left a review on the feedback part of the website. No response. It’s only when I review in public that I get any sort of response. And, that too, one that is rude and accusatory. This seems to go hand and hand with how they run their business — no apologies for their mistakes, or the idea that the customer is always right, but rather, blaming me and asking me to apologize. Frankly, the majority of 1-​star reviews for this business can’t all be wrong.
Owner’s private response to me:
Mariyam, If your house is so spotless, why do you need cleaning service? Oh, I know… because your house really isn’t as clean and spotless as you would like the world to think.
I thought we could handle these issues as adults, but I see that some people will never grow up and they (you and Connie, thus far) like to keep *&^% going. You’re information is second hand. My information is second hand. But here’s something that’s not second hand — I never yelled at your mother or hung up on her. If she insists that I did then yes she is a liar. If you like, you can call me and I will yell at you if you like and hang up on you if you like, so that I can take you out of the liar category.

I purchased a Groupon/​Living Social thinking, «Gee whiz, it’d be nice to have someone clean my apt for me for once.»
I used their online calendar which seemed perpetually filled but I made an appointment for 2 months in the future. My time was for let’s say, 3p. After a kind of wild night out, I roll over an see a missed call from a number I don’t know at 7am. And again at 10am. No messages. And then comes a knock on my door around 11am. They’re heeeeeeeeeeeeeeere. The lady (Audrey, I assume) is very nice but says two other people are going to clean my apartment and need to get supplies but what would I like done? Granted, my place isn’t THAT big but I asked for the kitchen (which is all of 3 feet wide), my bathroom and my floors… and if they had time, maybe some dusting. Mind you, where I lived before, I had cleaners come in and out in 45 minutes and the place was spotless – but alas, that was in Florida and I couldn’t convince them to follow me.
They roll into my place with the supplies at 11:15. One tackles the bathroom (which really needs help) and one tackles the kitchen which is actually pretty okay. Then they move on to vacuuming my hard wood floors and running a mop over it. At 11:50, she says their time is up and they have to go and oh, there is a $ 5 travel fee.
My assessment: Bathroom– Meh. They must have dumped the water down my bathtub and in my sink because there is cat hair floating where there wasn’t any before.
Kitchen– Looks the same except my microwave is cleaner.
Dusting– Never happened.
Floors– I can’t walk around barefoot. And I had to sweep up some dirt after they left.
Oh, and I had sent them an email asking how much it would be to clean my 760 sq ft pad without a groupon. $ 180. They weren’t worth the $ 30 I spent, much less the $ 180.

FYI: This is the response that I received privately from our dear friends at Sassy Sweeper. Pay attention to the end @ BTW! The audacity of these cons to to gloat about charging my neighbors full price. I will be placing a note on our lobby bulletin board tonight to BEWARE!
«My apologies for confusing you with your roommate who owns the dog. I was planning to publicly reply to you tomorrow, because I ran out of public replies, for today. Since you have shared your views with the world, I will share mine with all local maid services. BTW: We picked up 2 clients in your building the day we serviced you. We had an opportunity to service your neighbors at full price the following day. Thanks for the referrals! Have a great day.»

**DO NOT USE THIS «CLEANING» SERVICE**
I bought a few living social deals — the appt I made 2 months out got cancelled/​rescheduled several times. They finally showed up 3.5 hours late — and did a horrible job. I just asked for a refund for my remaining deals and told my friends who I encouraged to buy the deal to get refunds as well.
They should be ashamed of themselves. Just awful.

I recently bought a Living Social Deal for this company — One Hour of «Deep Cleaning» for $ 30 (apparently half price of their regular Deep Cleaning rate). These guys have a great rating on BBB, but you can’t find a review anywhere else about them. Regardless, I needed my apartment cleaned, so I went ahead and purchased a couple of the deals.
Like any other of these huge group deal offers, getting an appointment is the trickiest thing. I have company coming into town this weekend, so I needed to book something asap. They have an online booking program that refuses to let you talk to a person to book your appointment. The only available online appointment was 1:30pm on a Thursday. So I booked it and crossed my fingers that someone on the other end received it and would actually show up. The time wasn’t exactly convenient, but fine — I took an extended lunch to go home to let them in.
They were late — by 30 minutes. They did call ahead of time to alert me, but nevertheless, this was now eating into some serious time during my day — 3 hours from start to finish.
The supervisor finally showed up with 2 staff members. She took a look around my tiny apartment and said «Well — what do you want us to do?» — I was a little shocked — I thought they were going to do the whole thing, but I told them to start with the kitchen and bathroom, and then dust and vacuum the rest. They got to work, and I left to grab a quick bite to eat for lunch.
When I returned, they were STILL working on the kitchen and bathroom, an hour later. Now — I can clean BOTH the kitchen and the bathroom in my own house in under an hour, including washing the floors by hand, so I have no idea what took them so long given there were TWO of them. I went to my bedroom to hang out until they were done and I heard the women cleaning the kitchen knock over my cat feeder that was at least half full of kibble. The next thing I heard was all of that expensive kibble going up the vacuum cleaner! Not impressed. Then the smell of HEAVY ammonia that they used to mop my kitchen floor to clean up the cat food. I have never used ammonia in my house — but everything when they finished smelled like heavy chemicals. Yuck!
Now I will openly admit that my kitchen and bathroom were dirty — but my whole apartment was very tidy and cleaned up before they arrived, so they didn’t have to do anything extraordinary in that hour of service. The rest of my house went completely untouched — they didn’t even run a vacuum through the floors. I have company arriving tomorrow and now I have to go home and clean my own house which I didn’t have time for in the first place — hence hiring a service to do it!
To top it all off, once they were finished what they were going to do, one of the women came to me and declared that they were owed $ 5 for a travel fee (I seriously thought I was inside the zone that they travel to since they list ALL of the Chicago neighborhoods on their website — but I did double check and they do charge a fee for anyone outside the 60 443 zip code) and gratuity on the original amount of the cleaning which SHE figured was at least $ 6 each. Now — I’m a good customer, and I already had $ 15 in my hand for tip even though I wasn’t thrilled with the service — but the fact that she demanded a tip was completely ridiculous! A gratuity is given IF the customer feels that service has been exemplary and this service certainly wasn’t (upon inspection, there are still loose cat kibbles under my kitchen counter!) I returned to my wallet to get the $ 5 travel fee and handed her $ 20 saying ‘I think that should cover it’.
So all in all — Cons — mediocre cleaning, heavy chemical smelling detergents used, and I still have to clean over ½ of my apartment. Pros — I got to eat lunch while someone else cleaned my tub, but honestly — I should have done it myself and saved myself the $ 50.