Matthews Imports

Im not sure if I should give them another chance or be just furious with them. I took my 99 Saab in because it was stalling at red lights. I told them money was tight… so lets fix the worst things as we go. We agreed to do a diagnostic check $ 85 and check the plugs and replace if necessary. They also mentioned they may need to do a compression check… if so I agreed another $ 85.00. I told them to hold off on any work beyond new plugs because of my financial situation. They told me the diagnostic check for some unknown reason could not pull any codes… yet I was still charged. They also said I needed an ignition cassette at $ 437.00 which they already put in but assured me the engine was now running as smoothy as possible ! Now in fairness to them they did tell me that the car had three broken engine mounts and they would have to be fixed asap, I just didnt have another 650 dollars for that job, I just spent 721.00 in total so I had to charge 400 and drain my bank account for last 321.00 dollars, but at least my problem was fixed, right… WRONG… I drove approx 2000 yards to the very first red light at Monroe road and the car stalled out. I restarted and drove to the next red light at Potter road and the car stalled out again. I restarted and got to Mckee and Weddinton Rd and the car stalled a third time. I have not yet called them since they were closed to see if they will fix this, but I have the feeling the bill will keep climbing and I’ll keep getting screwed. so I think Im just cutting my loses and going else where…

Quite simply, the worst mechanic that I have ever wasted a ton of money with. Took my 1997 Silverado in and had front brakes done as well as complete front suspension. Had to have brakes replaced again less than a YEAR later and tires, on the front, are wearing on the outer edges AGAIN, less than two years later. Horrible parts or workmanship.

This review is long overdue, my apologies to Gary & staff.
They first worked on my 96 Infiniti I30 about 5-​years ago and I have done business with them on a few other occasions when needed. Each time they have been less expensive but not of lower quality and certainly more of a straight-​shooting, above the table approach. I have not been dissatisfied, even when I returned with a concern of the work they had performed, they’ve made it right each time. I’ve taken three vehicles to them over the years, the ’96 I30, a ’97 Camry, and an ’06 Sienna. I have been thoroughly pleased with economics (by comparison) and quality each time.

When my car was down and out and I was trying to decide to fix it or junk it, I took it Matthews Imports for a second opinion. On the phone, it was «sure, we’ll check it out» and that remark cost me the fee for him to hook it up to his scanner machine.
Dude, I knew the transmission was bad… the car tells you that.
They did follow up with a couple of options that were slightly less than my normal mechanic but unfortunately, it wasn’t what I wanted. Still I could have gotten over it but the straw that broke the camel’s back was when I got into the car, went to close the OBD port and the knee pad was covered in grease. YUCK!
They couldn’t be nicer people but not for me. Sorry.