Mattress Firm

Recently purchased a mattress and box springs for our bedroom. We went in there several times just to look to see what they had. All salespersons were very nice and knowledgeable. Audrey made the sale and was very accommodating. When it was delivered and set up, the bed was much taller than ever expected! I called the store and said, we have a small problem! We forgot about the low profile box spring we needed, so we got the regular one! I had to use a step ladder to get up on my bed! William, who took my call, because Audrey was not working that day, handled it like a pro. He immediately went into action trying to solve my problem. Sam, the district manager was then called and Sam went way out of his way to make sure we had a low profile box springs delivered in the next 6 days.
Our «tree house» bed was fun for a short time but it was truly heaven when the correct box springs arrived. Instead of a «tree house» bed, it was immediately turned into a cloud and we’ve been sleeping great ever since. Thank you.
P. S. I hope this gets to the big bosses of Sleepy’s so they know how well the team worked together.