Go! Airlines

Terrible terrible terrible. That’s all I can say. They cancelled our 5pm flight for an 8pm flight then they cancelled that flight for an 11 something flight. And now that we want a refund they are telling us that it’s not a guarantee and that we will have to contact their customer service. Learn from my mistake and no matter what, DO NOT purchase tickets for this airline. No matter how much money you think you might be saving, you end up paying in time and tickets for another airline.

can i give them zero stars???
i don’t know why it says «closed» in the title as they are sadly still up and running.
I had a carry-​on bag (that i have carried onto a hundred flights) and they forced me to check it and pay the fee for a checked bag (they have a smaller than standard box it has to fit in).
THEN, when i arrived, my watch was missing from my bag. a $ 250 michael kors watch. I called them daily and left messages and nobody answered. finally someone answered my email WEEKS later and told me it was too late to file a claim. even though i was trying to file it immediately. and sent me very rude emails to boot.
WORST AIRLINE EVER. AVOID AT ALL COSTS.

Horrible service. Very difficult to get a status update on the flight. Needed to check and pay $ 20 for bags that could fit into any standard overhead.
Avoid go if possible and stick with major airlines

NEVER FLY WITH GO AIRLINES — take Island Air or Hawaiian Airlines and you’re bound to be happier.
Thank goodness for Unilocal — a place where we can all come together and agree on how horrible this airline is. Maybe we wouldn’t need to air our grievances here if it weren’t for their lack of customer service, or somewhere to complain to the airline itself. Oh wait it’s a form online, not a phone number, and you can’t speak with a manager of any kind.
To explain our situation, we had a flight booked from Kauai (Lihue) to Maui (Kahului), it wasn’t direct — it was to stop in Honolulu, but it was supposed to be the same plane. When we arrived to the Kauai airport, they immediately told us our flight from Kauai to Honolulu was delayed over an hour and we would miss our flight to Maui. But it was the same plane we argued, they said they had to switch to another plane because they only had 2 planes in operation and had no choice. We were annoyed, us and the other 12 people in the same situation. The next flight to Maui from Honolulu was 5 hours later.
Eventually they told us that the plane in Honolulu would wait for us, which would make sense because there were more of us than people on the plane coming from Honolulu. They assured us at the gate that it would wait. Low and behold, we get to Honolulu and the plane left 20 minutes before we arrived. The people at the Honolulu desk were clueless about this supposed wait and gave us attitude when we asked about it — why would we hold a plane? we have no idea what you’re talking about. stop yelling at us, the people in Kauai just told you that and lied so you wouldn’t yell at them! — they told us. After what felt like hours of literally fighting with these people, they would not give us any outlet to complain to. There was supposedly a secret number one agent gave us but when you call it it’s for reservations, they wont listen to your complaints.
To make a very very long story shorter… we complained to the president of Go Airlines himself who, while he was nicer than the agents to deal with, professed the same crap to us about their poorly mismanaged operations that he wouldn’t admit was poor. And as a consolation for our inconvenience, he would refund our baggage fees. BUT INSTEAD OF REFUNDING THEM, HE DOUBLE CHARGED US! These people are unprofessional idiots.
Had it been a weather delay, that’s one thing. But it was their fault the original plane was delayed and they never acknowledged it was their airlines fault. The plane to Maui we had to wait for was supposed to take off at 9:30 — 9:30 came and went and we weren’t even boarding, though the screen said we were. We asked the agents and they had NOO CLUE what was going on. Turns out this time the pilot was late — we didn’t board until 10:30, and had no communication as to what was going on. RIDICULOUS, the whole thing. It put us in the worst mood ever.
They better refund all of our baggage fees, if not our whole ticket. Double-​charging must be how they stay in business. That and the $ 2 for any drink they serve, including water.
So I repeat, NEVER FLY WITH GO AIRLINES — take Island Air or Hawaiian Airlines and you’re bound to be happier.

negative stars. this airline single-​handedly ruined two days of our eight day vacation! please do not ignore these reviews. this is a horribly run airline that should not be allowed to stay in business !

Unfortunately, just like everyone one else here, 100% bad experiences when flying them.
PLEASE DON’T USE THESE GUYS.
We had 2 flights this month with them — the first one was delayed by 3 hours with no explanation, and no help or info from their staff.
Since I saw they tended to be late, on our return flight yesterday I decided to get us on an earlier flight (than the tickets we had already bought) for fear they would be late again. I called their 800 number — the agent said there were seats left on an earlier flight, so I plopped down MORE money THAN THE ENTIRE ORIGINAL TICKETS COST just as a precaution.
Then, when we get to the airport just 4 – 5 hours later they tell me they are going to put me on a later flight because it’s oversold. Come to find out that it’s oversold because of those tickets they sold to _​us_​!!
So I basically spent several hundred wasted dollars to end up on the original (later) flight. The people at the counter were extremely unfriendly and even though we had boarding passes said we needed to take a later flight.
Only because I stopped listening to them were we able to make our flight, but they went out of their way to make us suffer by making us think we would not make the flight and making us jump through hoops to try to get on the plane — for no other purpose than just to be mean. I am not joking about this.
PLEASE AVOID THEM.

NEGATIVE FIVE STARS!!! Thanks to this sorry excuse of an «airline,» I am now missing my flight to Honolulu from Kona as well as my flight back to Boston. We waited in line for about an hour to check-​in before they «announced» the flight was cancelled. No explanation, nothing! I am infuriated by this pathetic company. Never, never, never. Please do yourselves a favor and stay away. You have a better chance swimming across to the islands than flying with this place.
Oh, and speaking with another woman… thanks to them she is missing a friend’s funeral. Real nice! Go! Airlines can go… you get the idea.

Horrible. Bad. Do NOT fly Go!!! I’m surprised their still in business. Flight was pushed back 3 hours so far with no end in sight. I might actually have to buy another ticket from a different airline to get to Oahu and my connecting flight.

Simple review, STAY AWAY; if I could give 0 stars I would! Flights are ALWAYS delayed; crews are nice but no one ever has any answers for why they are late. Miss the days that Aloha Airlines was still around; Go may be cheaper but expect to get to your destination HOURS after your scheduled landing.

This review is probably about 10 years too late. I’ve flown with them only once and have never gone back, so that should say a lot about how they’ve «progressed.»
PROS:
— smaller jet, sometimes lower airfare than Hawaiian but very rarely
CONS:
— they killed off Aloha Airlines
— no use of the jet bridges because the plane is too low
— overhead «bins» can accommodate a backpack at best
— no rewards program
SERVICE:
For me, nothing spectacular, but nothing awful. I remember agents & flight attendants being very laid-​back and not up to par compared to other airlines especially when being checked in, doing cabin announcements, etc. Very unpolished as far as standards and grooming.
OVERALL:
Personally I’ll never fly with go! again because I’m a true-​blue Hawaiian Miles member and think they do a way better job overall. I’ve heard horror stories about flight cancellations and it came true this past weekend for some family of ours visiting from the mainland. Long story short, 16 of them took a trip from Maui to Oahu, got rescheduled 5 times and ended up having to take a flight on Hawaiian in order to make it to their activity on time. The staff was not accommodating and they had to deal with one employee in particular who was just plain rude.

ZERO STARS. Wish I would have seen all this prior to booking.
I was so excited for my day trip to O’ahu to see Pearl Harbor, the Dole Pineapple plant and the North Shore. Booked our flight about 2 months in advance and of course they charged my card before I had hung up the phone. No biggy that’s pretty normal. About 2 weeks later I get an email informing me my flight back to Maui was cancelled and they put me on a later flight back, a MUCH later flight. So I call and painstakingly manage to communicate to the lady over the phone I would prefer the flight before, seeing that one was only 20 minutes sooner then originally booked, not 3 hours later like the one they pushed me to.
After this all seemed well until the day of our trip arrives.
6am flight makes for a very early morning on vacation. Get to the airport around 5AM and there is no one to check us in. There were a handful of people at the counter waiting and finally about 10 minutes late the ticket counter opened based on the look of the dumb broad customer at the counter I knew it wasn’t going to be good for anyone in line.
Ticket boy then announces our 6AM flight is cancelled. The plane that should be flying us to Oahu never landed in maui last night so we are all SOL.
About half of the line countered his announcement with what about my scheduled tour plans?!
His answer. I think they will call you to reschedule.
RESCHEDULE?! Guess I get to cancel something else due to Go! s royal F**k Up!
Thinking back– last flight out was around 8pm. That flight never left and that means Go! Had 10 hours to let their customers know their next morning flight was cancelled, instead they let us all drive in and they did what they could to fill their later flights but from what I’ve read on Unilocal you are lucky to get back. I guess a cancellation was the best option.
Had to call their customer care line to complete the cancellation and it took over an hour to get through. There is no hold for the next operator option. The list says to pick 2 for immediate assistance but all that does is hang up the phone. Go figure. FINALLY I get through to the bitter woman who obviously hates her job and manage to get a refund, only stipulation, it’s gonna take 7 – 14 days. Holy hell, you took my money –3 seconds from booking and its gonna take weeks for me to get it back!
Do yourself a favor and Go! GO FAR FAR AWAY FROM THIS AIRLINE.

«Don’t Go!» Airlines.
This airline SUCKS! I never write Unilocal reviews but hey! I have a few hours to spare due to a flight delay from Maui to Oahu. Not to mention there was a delay on my way from Oahu to Maui– no explanations, no nothing.
The flight from Oahu to Maui was delayed 2hrs! The waiting area was sketchy and the attendant drove us to the terminal on a flimsy golf-​cart like thing without any seat belts. Its as if you were on your way boarding a plane in a third world country!
Our regular carry-​on bags did not comply with their dinky measurements! I understand some may pack lightly during inter-​island travels, especially if you live in Hawaii… but good luck if you’re visiting from elsewhere. Luckily our carry-​on was able to fit underneath the seats in front of us. Other travellers have complained about being charged for their carry-​on items that were «oversized». One should definitely consider flying with a different airline. Sure it’s a little more, but if you’re paying a fee for a carry-​on item that would otherwise normally fit and if you can avoid delays, sure, why not! It would take away from the anger and frustration that you seek to neglect, especially on a vacation when you wish to do nothing but relax. So folks, do not let the cheap flight price be the determinant when booking your inter-​island travels, unless you enjoy being stood up or waiting around unnecessarily when you can be doing other things with your well deserved time off. Good luck!
If you find yourself pissed off for waiting around while your flight is delayed, just know that others have experienced the same. You are not alone.
Mesa airlines should discontinue their Go! Counterpart. What good is it to operate your business at the expense and discomfort of your customers? That is simply bad ethics.
When I told the attendant that I had made plans at a certain time. She welcomed me to fly with a different airline, but at my own expense. Their flights are probably delayede no né books them.
My rating: ZERO stars! Unilocal just made me put one for the review. Maybe a heap of $#!+!!!y

Absolutely the worst airline. Needs to be shut down for poor quality airplanes, horrendous staff who insult passengers and dishonest business practices. They lost half the flights bags, left over an hour late for a 20 minute flight, and then say that in no way are they responsible. Will be following up for refund and never ever will fly them again!

DO NOT TRAVEL by this one if you are a tourist… the airline counter and on boarding is handled by 2 person. We were issued a a ticket for 6:50 pm after cancelling the 5:00pm flight for gate 11 and without announcing the flight left from gate 9 at 6:00pm, seriously… the excuse was it was on the sign in front of gate 9. and our PA system does not work… I was the only person and was shouting the name !! DONT go through them, please save yourself trouble !

People were friendly. But we were delayed on the way there and now delayed on the way back. Next time will just Hawaiian Airlines.

This is the worst airline that I have ever dealt with. Late twice, canceled a flight without notification, no bathroom on a flight and overall terrible service. I will never fly with them again.

This airline is HORRIBLE! The first time my flight was delayed for six hours. The second time it was delayed almost two hours and the staff couldn’t give the passengers any idea why the flight was being delayed. I will not fly the airline again.
They also have smaller carry on bins which results in you having to pay to check your bags.

DO NOT FLY GO! Our flight was suppose to leave @ 2:13, it now 2:20 and no plane or announcement on when it will arrive.

Do NOT fly this crappy airline. It may be cheaper, but it’s not worth the crappy customer service. We flew on a tiny cessna from Oahu to Lanai. Because of poor weather conditions, the flight back to Oahu was cancelled. I called the customer service department to see if they could accommodate us with a hotel to stay at since there were no other flights available. They said they would call me back but they never did. Their competitor, Island Air, offered to fly in another plane to help the stranded Go! Airlines customers.
Needless to say, we will NEVER be flying this crap ass airline again.

Nothing that awesome. Unfriendly really. Sucked having to move around the plane to balance the weights, but whatever’s needed I suppose.
This company does island hopping by the way. It’s operated by Mesa Airlines. I don’t think it’s the cheapest, so shop around