Hertz Rent A Car

The shuttle bus drivers are the best in the islands. Always friendly, helpful, courteous, and smiling!

I reserved online and when I picked up the car it was very quickly done and when I turned it in it only took about 5 minutes.

Best car rental experience in Hawaii. Platinum delivery to terminal made it quick and efficient.

We got stood up by thrifty. So we went with hertz. Great service. Open late. We even missed our flight and had to rent the car for an extra day and they hooked us up with the manager special pricing. Happy hertz renter

First off, this location is EXTREMELY slow. I waited in line with my bf for 15 mins before I finally decided to grab all of our bags & sit on one of gross looking couches off to the side. I watched him wait in line for another 20 minutes before he was able to step up to the counter. After yet ANOTHER 20 – 30 minutes he finally walked up to me.
The first words out of his mouth? «We got upgraded.» WHAT. I asked him, «For free?» Of course he tells me no. I wanted him to go back in line & get the original car we requested, but I didn’t want to have to wait another hour or two. We get to our car & he’s trying to convince me how awesome our new upgrade is. For free, maybe. But for $ 100 more? No. The other car would’ve been just fine. But whatever, we have it, I’ll make the best of it.
He also told me what took so long: the lady who was helping him at the counter wouldn’t stop talking! He said that if she didn’t talk SO much, he probably could have got done in half the time! He was really annoyed about that knowing just how long he had to wait in line in order to get to the counter.
The biggest deal breaker? One night, after going out for a few hours, we got back to the car, & when I opened the door, there were at least 7 roaches crawling ALL OVER the passenger side seat, & 3 more on the floor!!! I was completely grossed out! There were so much roaches! I know it’s a rental car, but honestly, I have NEVER had this problem with any rental car company before! Because the Kahului Hertz (& who knows, probably EVERY Hertz in the U.S.) is too f-​ing CHEAP to purchase bug bombers for all their cars, I had to do it! So not only did I have to pay extra for the damn upgrade, I also had to pay for bug defogger to kill all those damn roaches! And let me tell you, after using the bug defogger, there were still tons of dead roaches EVERYWHERE — on the floor of both the front & back seats, in the trunk, EVERYWHERE.
UNACCEPTABLE & UNBELIEVEABLE!
Hertz, you are NEVER getting our business EVER again. I’d give you negative stars if I could.

Sitting here now waiting for my car… its been over an hour. Total chaos. Doesn’t matter if you’re gold or not. GO SOMEWHERE ELSE!!!

Bummer. Not super busy here but we are 30 minutes into waiting for our car that was supposed to be ready when we got here.
The person at the counter was super friendly but it Hurts (see what I did there) to see everybody that came after us drive away…

I was LIED TO and overcharged $ 122 for insurance. The rude lady at the counter insisted that I was swiping my card for a deposit that would be refunded within 48 hours. I verbally declined all upgrades and insurance, and was not explained any charges.
Called corporate. They were uninterested in helping me. Customer is apparently wrong to their corporate office. I told them that there were multiple reviews on Unilocal with the same issue. The representative actually apologized that I was googling things. Oh my God, Hertz, get it together.
I went in person to the facility. They were uninterested in showing me what I signed or helping me witha refund.
Apparently, it’s more worth stealing $ 122 from me than it is to keep me as a customer.
DO NOT DO THE MYSTERY DEAL ON HOTWIRE! That’s how I got into this mess. Rent through Enterprise instead — Ive never had this issue with them before.

Lax vs shady practice of not collecting preexisting vehicle damage form when rental vehicle existing. Upon return they refused to believe this and accused me of filling out form on the spot and forced me to fill out claims report for damages they failed to document themselves. As if thy are doing this purposely to ask customers to pay for Hertz damages and procedure failures.
Unbelievable practice, don’t rent from here.

Hertz Gold club member. Got email while plane taxiing to gate. Car waiting in designated parking spot, simple paperwork and out the gate in under 4 minutes. Check-​in the same efficiency. As a contrast…
Also used Avis for part of trip; Same location. Terrible check-​out experience. 1.5 hour wait time standing in line, no cars as they tried to wash and get some ready. Check-​in was much smoother and efficient. But experience already tainted

This is probably one of the only times I have written a bad review. I got a great deal online so decided to book with this Hertz (have not had issues in the past with them.) First off, the shuttle bus operator literally closed the door on us when there was plenty of room on the bus. Not sure how she didn’t see us. That was not a big deal as buses came often.
When we got off the shuttle bus, the location was chaotic with long lines. They kept telling people who speak English and didn’t want to wait on line to use the kiosks. We followed directions and used the kiosk to check in. After providing our information, the agent on the video screen told us that we were checked and just to wait for our name to be called in a few minutes. We joined a group of a few others who also used the kiosks and almost 15 minutes later, none of our names were called. None of the agents seemed to be aware of us and people who were checking in directly were skipping us and getting their cars. Finally, someone asked about the kiosks and it turns out they were not even aware how the process of the kiosks worked and had to call in a manager.
After another 15 – 20 minutes, a manager had to come out to check us in all over (we have no idea what the point of the kiosk was.) The kiosk agent also accidentally charged us the liability insurance after we specifically told her that we DON’T want it. Almost an hour later, we finally got our paper work and the manager told us that our car was in spot 36 (clearly written on our receipt) and the keys were in the car.
We got to spot 36, got into the car and started to drive out. At the check out booth, the worker said that we were in the wrong car! We had to go back into the lot and it turns out our correct car was parked in spot 38 and not 36. At this point, we were pretty frustrated and quickly moved our bags over to the correct car. In the process of moving our bags, we left an important bag in the back seat. We didn’t realize this until the next morning and drove back to the location in the morning to ask if anyone had found anything. They told us to go on the website and were not of much help.
Highly DO NOT recommend this place.

Beware, service stinks. only 2 customers in line, 3 workers none dealing with any customers or on the phone, it still took them 30 minutes to get us both taken care of.
they charge a late return rate that equates to $ 1080 A DAY! I was charged more for being 2 hours late than one day’s rental rate. the phone rep was nice, but did little to help and even tried to tell me i actually got a break.
if hertz shows up on your bundled package, just try again for a different company.

While there are several people here complaining about service, I’ve had great service with Hertz here. I come here once every couple of months and always have a clean car waiting for me.
Although I usually rent the Porsches, the other cars they stock seem clean and serviced.
People need to understand that this is one of the highest trafficked vacation spots in the WORLD! So, get over yourself and wait. If you don’t like the wait, go somewhere else, buy a house here and drive your own car, or stop going!

We used Hertz during our recent trip to Maui and were pretty pleased. The shuttle from the airport came regularly so we didn’t have to wait long after we arrived. I would have given them an extra star but as a Gold member, I can usually locate my name on the board and pick up my car without having to go in. However, my name wasn’t listed so had to go in to get my stall number. Thankfully there wasn’t anyone else in line so it only set me back a minute or two. I’m not sure what the reason for me not being up there; flights time and numbers were provided so there shouldn’t have been a problem but it all worked out. I’d rent here again for the convenience.

I ended up renting from Hertz because I got a great deal online but it was not exactly a smooth experience once we got there. I instantly regretted my decision as soon as the Hertz shuttle bus pulled away as we were running up to the curb (thanks for waiting!) and we had to watch as an endless stream of Enterprise shuttles pulled up with nary another yellow Hertz bus in sight.
Finally we made it to the rental lot. Whatever you do AVOID the video kiosks. I tried them because I had prepaid/​reserved a car and using the kiosk at my previous rental (Alamo in Oahu) made it a breeze. This time it was a nightmare. First off, it’s a video chat which is really weird. The connection was terrible and the girl helping me (from Arizona) spent a lot of time chit chatting (I’m no curmudgeon but after a flight and getting into Maui for the first time in my life the last thing I wanted to do was waste time chatting with her about how much she hates the weather in Arizona). I longed for the coldness of Alamo’s automated system asking for my reservation number. After getting through menial conversation she finally informed me that there were no compact cars available and I would have to wait for one. OR I could upgrade to a convertible and get my car right away. I looked around at the rental lot – compact cars for as far as the eye could see – and decided this line was bull so I opted to «wait» for my car. Unfortunately she couldn’t set me up with that. Apparently I had to get back into line to have a human at the office help me. Wasted all that time for nothing.
Luckily I had put my husband in line just in case so I didn’t have to go through the line all the way again. But at the end he did step out to help me at the video kisok which we cursed ourselves and the woman in Arizona for (luckily the guy who had been behind him was nice enough to let us back in).
Once we got to the human at the counter (still a fairly long wait because apparently everyone went on break at once) she was so helpful and nice and saves this from a 1 or 2 star experience. Not only did she get us our car quickly (no wait, just as I suspected) she didn’t try to upsell me too hard (she did mention the special on convertibles but didn’t give me a hard time when I declined) she also didn’t she pressure me into additional insurance or anything (my credit card offers coverage, my car insurance is boss, and I’m a AAA member. I got my ish covered). AND she gave us some great recommendations on towns to visit, activities to try, and places to eat since we were new to the island. Not too shabby in the end.
Once we got our car we got to it quickly. It was a Nissan Versa which was in good condition, had great gas milage, and was comfortable as we zipped ourselves around the island over the next 5 days. So not nightmarish but pretty annoying. We have great hopes to return to the island again soon but I have a feeling we will not be visiting Hertz here again, even if the price is right.

Update: Hertz corporate doesn’t care if you were told you wouldn’t get a refund and you probably won’t get a car unless you pay the upgrade. (See full size image)
Another update: as other reviewers have noted, sometimes you get nasty messages after posting your review. I got one via Unilocal from my shuttle driver Rory (who was the only good part of this experience) saying basically I should stay off the island. I’ll just say that 99% of my experiences with people who live and work on Maui over the years have been wonderful and a few bad apples can’t change that.
Nightmarish scam – Pay upgrade because the car you prepaid isn’t there!
We were waiting over an hour in record heat and humidity and no a/​c on 8÷17÷2015. The customers ahead of us were raging and telling us they don’t have the cars that they pre-​paid for and didn’t know what to do.
We get up to the front and basically, we had this choice: Pay a minimum of close to $ 500 more for the week, ON TOP OF THE NEARLY $ 200 we prepaid in advance so that we could get the heck out of Hertz purgatory, or we could wait there, possibly for hours, in hopes that maybe an economy car came in. (I never saw an economy car in the lot upon arrival nor upon departure. Lots of Jeeps, Caddy’s, mustangs). There was no choice, and this was unbelievable. I’ve rented elsewhere and when they oversell economy, the upgrade is free. Here, it was stated if we didn’t pay for the upgrade (this was the cheapest option available, btw), there was no guarantee that after about three hours there would be a car for us at all. Also, we were reminded that our prepaid reservation was non-​refundable.
Thanks to Hertz, we couldn’t do much in Maui. We couldn’t afford to. Given this seems to be the standard operating procedure at this location, I expect the screaming I do online and in written form to corporate will only result in a pathetic form letter. They do this to far too many people – as is made obvious by the reviews – that they just don’t care.
Oh, Hertz, this was my honeymoon. Thanks for the crappy start. I will pay more at Enterprise because they have the decency to value their customers. NEVER AGAIN. I don’t care how well the stateside locations treat their customers, you NEVER get my money again, especially in a year and a half when we return to Maui.

This is hands down the worst rental car experience I’ve ever had. We have waited nearly two hours JUST IN LINE to get to the desk to even Check in, and we already have a reservation with the car paid for. It’s going to be at least one more hour to get the car itself. This place is a joke, seriously.
This place looks like disaster relief, people are sitting anywhere they can, it’s crowded and there is an air of desperation. Such a poor way to begin a vacation.
The only car that is «easy» to get into is a Mercedes for $ 300 a day. Now that’s just funny.
Take your business elsewhere, folks.

We are long time Hertz customers and are Gold members. We travel frequently. Our experience at Hertz Kahului, Maui Airport was terrible.
At Kaului we waited for 30 minutes at the Gold counter (the people in the regular line must have waited an hour) to be told that they ran out of SUV’s so they gave us a minivan (after waiting another 30 minutes) with a promise that they would call us first then come out and swap out the car when a SUV was ready. Great right? They never called and two days later we discovered at our hotel valet that they swapped out the car without notifying us and took my car charger, phone mount and coffee travel mug. It was impossible for them to not see these items. Was this intentional theft?
I tried to call and could NEVER get through. Automated phone system hell with a continuous loop. Pressing 0 doesn’t work either. I finally called the regular Hertz number and was told that I would have to call the local location directly. I explained that I tried that for over thirty minutes so they said they would connect me. It was no surprise that my call got dropped before I was ever connected.
We were 45 minutes away from them so I just bought new items. $ 40 for a new charging cord and $ 50 for a cool Maui travel mug and I couldn’t find a mount replacement.
When I returned the car I was told to wait in the Gold line and they would help. After waiting 30 minutes I had to leave to catch my plane.

I got a fantastic price for a rental here on Maui through Priceline. I was stoked to get a rental for half the price of my original rental I made a few months ago.
When you arrive at the airport, you have to take a shuttle to the rental center, look for the very bright yellow shuttle. There seems to be less Hertz shuttles than the other rental companies.
When I got to the rental center, there was only two associates helping the general customers, and four assisting the gold club members. There are also rental kiosks where you check in with someone on video chat. The kiosk process took longer than waiting in line, as I watched three people in front of me use it and I got out the same time as they did. There was a couple who were arguing with an associate, and the manager came out, and they held up the line for over half an hour. After an hour wait in line, I was helped and within five minutes of no hassle check in, I was in front of the building waiting for my car to drive up.
I had an economy size booked, but I got a brand new Altima for the same price. Awesome! It was clean and had the features we wanted except there were no USB ports to charge my phone.
The return process was easy. I pulled into the driveway, parked my rental, an associate scanned the barcodes and handed me a receipt.
I was extremely happy with Hertz. Other than the horrible wait, we got a great car with an even better price. It would help a lot to have more associates helping out the general line especial when the line was out the door.

Something must be going on in Maui, as the last few times I was trying to rent a car on Maui (Last week Friday, as well as today), I was unable to secure a rental car from Avis. I always use Avis, as much as possible, as I’ve been using them for years.
After renting cars 69 times in 2014, you would think that when I needed a car, Avis would automatically hook me up?
Well, since I could not get a car from Avis… I went with «plan B», and used Hertz rental car today.
I’m glad I did, as I got a very reasonable rate, plus the nice people at Hertz upgraded my car for free (See Pic).
I will be signing up to the Hertz Gold Club… why not? It’s always good to have other «options» if the company I like to use does not take care of their loyal customer.
No complaints at all… I was able to get my car quickly, got a very nice ride today, paid a reasonable rate, and when I returned the car, the check out process was quick too!
A BIG «MAHALO» Hertz Rental Car on Maui! I will be back soon!