Performance Bicycle

John was a HUGE help in helping me finding my road bike!!!
I had been to several bike shops around town to find what I was looking for and John was able to find exactly what I wanted at the price I wanted to pay! I wanted to get the performance and components of a bike that would cost around $ 1,000 — $ 1,100 but I just couldn’t afford that price. I noticed a few bikes priced less than the others and he mentioned that they were 2014 models, rather than the current 2015 bikes. Bingo! After he determined the size bike that was right for me John searched the vast Performance Bicycle online warehouse for an older model bike. John was able to locate a 2013 Fuji Roubaix Sport that was just my size. Although the bike was technically 2-​years old it was essentially brand new since it was still in its box at their warehouse. Given the age of the bike it was marked down about 30%!
John also strongly suggested I purchase their Performance Bicycle Club card for $ 30, normally I’d pass, but he explained I’d receive a 10% credit on my purchase of the bike, which is good toward my future purchases. In other words, after buying my bike I earned a credit that allowed me to purchase my pedals and helmet for next to nothing.
If you need a bike go to Performance Bicycle and ask for John, he is very nice, knowledgeable and will do his best to help you find what you need!

Refused to price match with Dicks Sporting Goods.
They advertise to match any advertised price within 90 days of purchase. I called 1 day after an online purchase and they refused to match Dicks price. The price was on the Dicks website and was $ 271 cheaper, but it was a closeout price for online orders — seemed like an advertised price to me? Too bad they don’t live up to there own web site — «Note that we will gladly match prices on our competitors’ close-​outs and sale items as long as the products are the same model year and are still available»

I was shopping around for a fitness/​hybrid bike. I’m a huge fan of Fuji bikes. I went in to test ride a Fuji Absolute 1.4. The sales guy (sorry, I didn’t get his name) was EXTREMELY friendly and knowledgeable. Like me, he had moved to Cleveland from Columbus. So he understood that I found the trails here way too bumpy. So he advised me to go for the cheaper but more durable 1.4 instead of the 1.3 (which I was also considering). He wasn’t pushy at all. He wanted me to get the bike that I was most comfortable on. I ended up not buying the Fuji though because it wasn’t upright enough for me. However, I HAD to leave a review for the excellent staff here. The girl at the counter was extremely friendly as well. I’ve been a regular customer at Performance Bike store (in Columbus). I thought these guys were way more friendly and knowledgeable than their counterparts in Columbus (the ones that I dealt with at least).
I will go back here for accessories when I need them though this is a good 40 min drive from my place! That is just how good their customer service was.

My second favorite bike store is this one. It’s not local for me, but I spend alot of time up that way, and more importantly, I do not prefer any of the other LBS in my area. Too snooty, too snarky, too stiff, too busy = I’m not your customer. I just couldn’t pass up the recent sale where I got a Diamondback Insight for $ 349. George was informative and kindly told me what options I had. PB has a wide selection of riding attire for reasonable prices too. Free lifetime adjustments! Really, I just like the word free.

Need new tires and disc brake pads… got’em dirt cheap too!!!
And drooling over the new 29 ers too!!!

Great service and very friendly and helpful staff… you feel welcomed and not like an idiot. They stand behind their products with free lifetime adjustments. Great selection of bikes on hand and a good selection of all the extras you will ever need. Everything from beginners to extreme serious bikers. Bought my first «real» bike from here and could not be happier. They will let you test drive the bike in the store or in the back lot /​roadway. Getting fitted for the right kind bike was the best thing I did… now hooked on biking and use ever opportunity to use it. I also enjoy simple shopping for gear at the store.

The folks at Performance Bike are knowledgeable, friendly, and helpful. There’s a wide range of gear, and prices are good. I’ve bought my last two bikes here and have been very happy!

I had been researching road bikes for a few weeks. Saw performances website and went to the shop yesterday. Larry was extremely helpful. Answering questions I had and didn’t have. Road a bike around the store. Went to a few other stores. Went back today and purchased a bike. Everyone in the store was very nice and helpful.

So I took my sons bike in to get it ready for a race next week. I dont know much about Tri’s so while the technician tuned my sons bike and put on new parts (not sure I was paying full retail for some of them) while I waited he explained a lot about the sport. He also offered to help reach out to others who could make the sport affordable for us while adding further enrichment to the experience for my son.

Picked up my new bike yesterday. I received incredible help from Kayley Johnson who was extremely knowledgeable and attentive. I will definitely return for any future bike needs.