Samsung

Bought two Samsung S6 two weeks ago and have problem getting e-​mails from one of the server. Scheduled an appointment for 10am and was greeted by Jenny who was very professional and patient with me and my husband. She spent over an hour going over the phone and seemed to have solved the problem.
When we were leaving, Jenny reassured us that we are welcomed to come back anytime if we have any questions or just to visit her.

Great service!
My Samsung smartphone had been broken for awhile (screen not rotating) and after several months of procrastinating I called up multiple phone repair shops but they didn’t know how to fix this problem. I finally called amazon, who I bought the phone from.
They redirected me to Samsung and Samsung told me the only store they had in jersey was this one in Paramus.
I called and easily set up an appointment to bring the phone in for evaluation.
When I got there I saw the store was pretty nice. Nice environment and vibe with a variety of Samsung products on display.
Not a zoo (unlike most apple stores). Good ratio of employees to customers. If anything it was a bit empty in there.
The lady evaluated my phone, inspected it to make sure I didn’t obviously damage it myself, and then checked my warranty status. I was still under warranty.
Free of charge the technicians «flashed» my phone — software tinkering to try to fix the problem. It would have been about $ 30 if I wasn’t under warranty.
That didn’t work as my phone autorotation was still broken.
They then offered to send my phone in for evaluation and repairs and were kind enough to give me a Note 3 loaner phone in the meantime with a s-​view case!
I was worried about cost of repair and they told me they would update me on the status and tell me of any costs I would have to pay if any before they make the repairs.
In about 2 weeks time I got a text message and multiple phone calls that my phone wad repaired and ready to pick up. Prior to this news I tried calling the Samsung store several times at their listed number but they didn’t answer (my only complaint of this store).
I arrived there and picked up my phone and checked to make sure it worked. I was very pleasantly surprised at the great service I got from this store and from Samsung.
I am hardly a Samsung fan boy and I was very close to switching to Apple but this was a top notch experience.

My Samsung phone was purchased from Amazon, and my phone problems were warrantied through Samsung and not the carrier service. A recently-​opened Maywood service center was the solution. I trekked there on Saturday, discovered it was actually in the Bergen Mall complex, and it had the look and feel of a small Apple store. The store seemed very quiet, yet they would not look at my phone without an appointment, stating they were booked. I made an appointment for Monday.
Monday, let’s just say I drove with ‘passion’ to get there on time for my appointment, arrived ten minutes late, and still waited for 50 minutes for someone to see me. Eventually helped and after several phone checks (including one that took over 20 minutes, I left and came back), they said it can’t be fixed. Fortunately, they stood by the warranty and phone was replaced.
I think this Samsung store/​customer service center has potential; It’s a pretty store with friendly associates in a busy yet central location. Samsung products, from phones to refrigerators, are on display. I feel they have to tweak their model a bit, focusing more on the customer service and less on the buyers as the foot traffic doesn’t seem ramped up yet. I’d advise customers to check their warranties and make appointments in advance.

When i first walked into the store for my appointment a girl was just walking up to another co-​worker and just chitchatting. Saw me but didn’t bother to budge. More people walked in and still didn’t bother coming to help us. Eventually maybe like 15 minutes later she came over telling us their system is getting updated. Understandable. What really annoyed me was that when I made my appointment I gave them a list of the problems I was having with my phone but I don’t even think the girl that was helping me knew about that list. I showed her a screenshot of a pop up i got and she automatically just said that she was going to factory reset my phone.
I could do that on my own. I just feel like they need to have better trained people at the store. The store did not meet my expectations at all.

The store looked nice, but they weren’t too helpful. After I called Samsung’s customer service about my phone not working, I was directed to go to their store in person. When I got there, they said they didn’t have parts for my phone so they could only ship it off and determine the cost later. So I’d be without a cell phone and without knowing if the repair price was even work it until the phone was out of my control. I really wish the customer service number, who knew what kind of phone I had, knew not to tell me to go there. They could have told me they weren’t helpful instead of me driving a half an hour each way to find out.
The shopping center parking lot was major crowded. I can’t even imagine trying to come here at Christmastime. There are a lot of good stores in the plaza, so if you do waste your time parking and coming here, at least you can walk around and find something else worthwhile to do.