River Junction Trade

I ordered a hard-​to-​find oversized neckerchief. They shipped it within 2 days of receiving my order. It was exactly what I was hoping it would be. I will be shopping with them again

At first this looked like a great company with a good niche product. I am long armed and long legged and wanted to be certain that the pricey suit I was ordering would fit. The web site clearly says no returns for custom orders. After we attempted to measure at home following their instructions, the sizing looked too small. I asked if I could send a suit in and they agreed. After measuring the suit, and getting their sizing, I simply asked if they could share the final measurements as I was curious why mine were off.
That is when all communication ceased. I sent several emails with this request. No response. I also called a couple of times. Still no response. When I called to speak to the owner Jim, apparently I am «anal retentive».
All they had to do was tell me that I didn’t need the info and the suit would fit. Not them. They just were done with me – either I place the order or move on. I moved on. Would NOT order anything from this company. Customer is not king at River Junction Trading Co.

I needed a specfic vest for a specfic event and had very littel time remaining. I looked all over and found what I liked at River junction. I emailed them, knowing that if they did not have one in my size in stock I would not have it in time. I received an email back within an hour of mine. Through our emails I discovered they had just one vest like I wanted in stock and it just happened to be the right size. I explained that I would order the next day.
The next day I placed my order online and explained in my order that I would need it shipped immediately and if for any reason they had to custom make anything to please let me know. Within an hour I received a call stating they did not have the vest in that size and I spoke to the very helpful woman and explained that another woman had told me via email they did. She had me hold on for a very short period of time and then told me that the first woman had pulled it to hold for me and they would have it shipped that day (even though it was late in the day)
I recieved my vest in time for my event and couldn’t be happier. It is of much better quality and fit than any of the numerous name brand period vests I own. The only thing I would change are the buttons and I can do that myself.
Overall a great experience with great and continuous contact throughout my purchase. Excellent customer service and excellent quality.

DON’T WASTE YOUR TIME WITH THESE BOZOS!
I ordered twice, and have had nothing but trouble both times. The second time, I was giving them the benefit of the doubt, my mistake. They take forever to ship their items, their crap is overpriced, and they never answer their emails.
If you’re into Old West /​Victorian re-​enactment, avoid River Junction like the plague!