Blue Haven Pools & Spas

Which ever contractor they have that services the Plano area for pool cleaning is a total butt-​head! If his driving is any indication of how he does business, Homeowners beware! On April 30, 2015, approximately 5:45, while travelling north on Independence and at the intersection of Spring Creek, the driver of a (new) white Ford pick-​up, new tag number 67V7259, raced down the center lane of Independence Road in a wreckless, aggressive driving manner to cut in front of numerous vehicles so that he could be «first» in line. Other vehicles were almost ran off the road to avoid a collision. His total disregard and road-​rage driving habits will only put others at risk. DO you want someone like that to be maintaining your property?

This company is horrible. When we started working with their salesperson, he tried to be «super nice». He told us that we must be VIPs because they only send him out to work directly with very important people. That should have been our first clue. He told us he was going to build us a pool for entertaining that was very «showy» (who talks like that, really). Of course they didn’t hesitate to very quickly sign a contract and get a deposit. He was supposed to have a design ready for us to approve within 2 business days. Of course, we never got it. I had to call him the following week and it was still not ready. We finally got it at the end of the week. It talked about this great design, hot tub waterfalls and a pool deck. We approved. They assigned a supervisor to work with us and were going to call to schedule with us when they would start digging. Of course, we never got a call. They just showed up one day to start. Luckily I worked from home. They first informed us that they had to make the pool smaller because of some problems with the city inspectors needing the pool equipment in a certain place and a 5′ foot easement around my yard. Apparently, Blue Haven never even spoke to the city to find these things out. Shouldn’t they have done this before they designed my pool (and took my deposit)? So now, instead of my pool equipment (pumps, heater, tubing etc) being on the side of the house, they had to place it next to my pool. It looks horrible. Then I was never able to get a hold of the supervisor. When I saw him in person, I told him I needed his cell phone number in case I needed to get a hold of him (since the workers never knew anything and simply said, «Ask the supervisor»). His response was that they don’t give out their phone numbers because they are too busy. I would have to call the office. Whenever I called the office, I would always have to talk to a woman, that was clearly not qualified for customer service, named «Chiquita». What is she, a banana? She would always tell me, «No problem, we’ll get it fixed». Of course, she never resolved anything. They tore up my sprinkler systems and did not pay to replace it. I had to pay and additional $ 600 to have the sprinkler company come redo it all over again. They charged me extra for a plaster that we had already agreed on. They were supposed to install a flagstone deck, but then wanted extra for that too. They also charged extra for the plaster we selected. Once they finished the plaster, it was discolored and they even left the workers’ footprints in it. They said it would go away. It has been a year and a half and they are still there. They also installed old pool equipment (I guess to get rid of it) and the warranty company had to come out 3 different times to replace parts. Oh and did I mention that the pool had a leak? They had to come out and fix that too. To top it off, they also tried to draft more money out of my bank account for costs in excess of what was agreed to in our contract. Is that legal? Luckily the bank called me for an approval and I told them «no way». To sum up, my pool has been running ok since then, but I am always concerned that something is going to break and I will never get a hold of them to fix it. This was probably the worst customer service experience I have ever encountered in my life, and I worked in the customer service business for many, many years. I would tell anyone that is thinking about using Blue Haven to stay away. Run. These people are horrible. A business run by crooks. I plan to continue to go to all efforts to educate consumers about how horrible they are and hopefully save people from wasting their time and money with Blue Haven Pools. By the way, the only reason they have one star is because I had to select one. They do not deserve any.