Bath & Body Works

I love Bath & Body Works. The products are yummy. I am the perfect consumer. I get drawn in by colors and shapes. I love the sales, coupons and scents. You can find a gift for anyone at this store.
My rating is only on how I was treated on this particular visit. I wanted to get my coupon on. There are so many awesome products that I need help knowing which qualified. The first employee was nice and dismissive. She was preoccupied with a project and didn’t have time to give me an answer. I was on a mission so I asked another employee. She was a speck more informative than the first employee, but not by much.
I decided to just «wing it» and look by myself. The third employee was on target. He was friendly and actually approached me. He took time to compliment my Christmas gear and fully explained what I wanted to know. He even noticed the «Joy» product I was carrying. He said that the line was on sale and I should use the coupon for something else… score! I started to fill a bag with «Joy» products since they would have made great xmas gifts. Then I decided that I didn’t want to support a store that made me feel dismissed. I could always stop at another location closer to home. I decided to ask for a manager after I was done at the cash register. I wanted to let him know how awesome one employee was and how dismissed I felt by the others. The cashier spoke to the manager and he asked her to ask me the reason I wanted him… I left the store. I didn’t need to be dismissed by three people in the same day.
It is better to feel disappointed in a business while smelling delicious Peppermint scented body lotion. I highly suggest any of the holiday products — at another location.

I absolutely love this store. Not only am I a huge bath and body works consumer I always have such a nice time shopping here. Now you have to understand that this store can get incredibly busy in this center but that’s to be expected this time of year. Today I was shopping for gifts and a little something for me. Even though I’ve been here many times I still get overwhelmed with all the choices especially this time of the year. Today I had assistance from Bryan (the store manager) he was so helpful and helped me find the perfect items. I bought much more than I planned on but he also helped me maximize my coupons so I got the best deals. It’s so nice to have a pleasant shopping experience especially in a very busy store during Christmas.

So, I use to work part time at Bath and Body Works. Not this store in particular but I did. I never really used their products but would buy candles from time to time. Well, a friend of mine told me their candles were buy one get one free this weekend. The autumn scents are quite nice so hey, why not? I stopped in twice this weekend and the service was horrible! The first experience being with the store manager. Yep, the store manager!
So I’m easy. On Friday 10/​23, I pop in and I select 2 candles. The website says the candles are buy one get one PLUS 25% off. Cool! Well, I select my 2 candles and grabbed some bubble bath and proceed to the check out. Brian, the store manager doesn’t say hi nor did he ask me if I was aware about the sale. So I ask if the 25% off was valid in store. I know it is because my friend is standing next time with 8 candles in his bag. Brian says yes, if I have a code. Well, I use to work here so I know how it works. They pick and choose whether or not they wanna offer the discount. And my take was, if you don’t want to sale these to me, I’ll order online. He was just so rude saying I had to have a barcode or a 4 digit-​code. Which wasn’t the case because he ended up giving me the 25% because I said I’d just buy online.
My issue — at what point does good customer service take precedence over all else? Despite the bad day you may be having, customers choose to buy at your establishment (or one who selected you as manager) and they would rather lose a customer over $ 3 when organization’s website advertises b1g1 plus 25% off and they’re giving it to every other customer.
Okay, fast forward to today (¹⁰⁄₂₅). I lit one of the candles and it was absolutely amazing! I said, perhaps I should grab one more because after all, they are on sale. And I had a return to make at the mall any way. The same experience! Seriously?!? Stop pretending you don’t know the code and just ring up the candles! Not to mention the line was sooooo long. I mean like 15 people in line and one register open. I got out of line to ask if anyone else could ring as there were at least 3 other associates in the store. I was told no. Wow! Okay… so I wait. And wait. Finally, a girl comes out to ring. No sense of urgency at all. I think her name was Shermita or something of the sort. She did the whole, you have to have a code etc. I’m like I’ve stood in this line for 15 minutes and you finally decide to drag yourself up here to help and give customers a hard time!!! Why? Because you all do not want the sales? I finally said, I use to work here and I know you all have the discount code. So please, just ring me up or I’ll order on line. Guess what she did? She applied the code! Sheesh, what is it with these establishments and horrible customer service!!!
Needless to say, I bought my last candle from this location. They won’t see me again! I did give them the benefit of the doubt. I went twice. Same terrible customer service. Order online or shop another store.

Umm… Yes, I fell for it!
Walked into the Bath and Body works at Tyson’s and got greeted by one staff member who was fixing items on the shelf and seemed very irritated when I would ask her a question. I went in there because I was looking online and noticed their soaps were on sale for only $ 3. Walk in the store and they had NOTHING! Seriously these sales are bogus!
I ended up getting the regular priced soaps and couldn’t get a single person to answer my questions with a smile. They all seemed very irritated and bothered. I understand that they have shelves to setup and stalk but aren’t they supposed to be helping customers too?

Tyson’s Corner Bath & Body Works was filled with pretty much all your normal findings in any other location except for the appearance here was outstanding .
The store seems a little more spacious and EVERYTHING was arranged so neatly. The setup was open. very clean colorful and welcoming. Staff are friendly and helpful with whatever you need even at 6:00 PM during the mall rush hour .
I stopped by just to grab a few hand soap refills and I was given a coupon for next month so I will be back here to this location soon to grab candles, hand sanitizer and home sprays.

I’ve been to this store a few times and have shopped the franchise many times (often for gifts for teachers, etc.). This time I had a specific scent/​purpose in mind. I asked for some things to replicate a great pedicure experience I’d had at a spa. I was told the scents I was interested in were out of season. Um, OK. «Mint is really a fall thing.» Excuse me. How silly of me. Then the salesperson grabbed a container that had a nut-​base to it, and I explained I was concerned because of a nut allergy. «I wasn’t going to rub it on you. I just took it to let you smell it. It is for feet. I wasn’t going to rub your feet. I mean, obviously.» Um, clearly you missed the emphasis of my concern, there. I tried to explain that I was really cautious about nut products. My whole family is.
Then I was reminded that I should probably shop online. «It is better. Really.» Sorry to put you out, sister. Didn’t mean to bombard you with things like medical concerns and, like, questions.
She then returned to her position at the front of the store to welcome other customers. Hmmm…
Other staff members came by later to ask if I could be helped but I was so disinclined to purchase at that point, I said no.
I wound up just going to a drug store and finding something close to what I wanted for less money. I am sure it is of lower quality, but at least the service at Rite Aid was friendly. When I did go online, I found over 20 items that would have been nice to see. If I had spent what I did at the corner drug store for the lotion, socks, scrubs, pedicure set, etc., I would have walked away with about 4 items from Bath & Body. Wish the in-​store service was consistent and just nicer. They are products that are linked to happy, relaxing, times. The service should be, as well.

I don’t know how I should rate this place. Too many choices, too little space. After I tried on a few, I could not tell a difference.
I like all the ones I bought. I guess I will be back again.

Luckily, my husband was ok with me wanting to purchase a few products from the Tyson’s Corner Bath and Body Works, especially since the last time I obtained any of the products were due to the generosity of his mother around last summer. However, I had to stick with my promise of just a few so I ended up taking advantage of the buy 3 get 2 free sale (I bought 3 lotions and 2 sprays). Both the workers and the cashier were pretty nice to my husband and I. I had my husband help me select the scents for the lotions and sprays due to his sense in picking out good fragrances. I chose to go with the following lotions: lemon pomegranate cream, apple blossom & lavender, and French lavender & honey. For the body sprays my husband helped me pick the apple blossom & lavender and the lemon pomegranate cream.

I go to Bath & Body Works. a lot. This was my first time in this particular store — and this review is for this particular store. I was shopping during their mega «everything is on sale and crazy cheap» sale and wandered into the candle section. I saw a candle that I really liked next to a bunch of the wallflowers.
However, the only candle there was the tester. I was rummaging through shelves to look for a non-​tester candle when the manager came by and asked if I needed help… and then told me that the candles are not for sale — they had all sold out and the testers were just there so people can see what the wallflowers smell like.
Ok… that made sense. However there was no indication anywhere that they had no candles for sale. It felt very misleading… and I told her that.
I walked away to look at lotions. and here is why I’m rating this store 5 stars. The manager went into the stock room to look for another candle in the scent that I liked… and actually found one. She came over to me with the candle and said that she felt really bad about the fact that I had felt mislead by the candles on the floor. And she gave me the candle for half off.
That’s just classy. And sweet. I told her that too. :)

I will confess… I am a candle junkie. And this is where I get my fix.
I will advise this: wait until the good deals come around! I would never buy anything full price, since the deals are just too good here.
I really don’t like being bombarded by employees at the store (mostly happens during the weekends), which is why I’m only giving a 4 instead of a 5. I really enjoy shopping here during the weeknight evenings, as the employees that work those shifts are so helpful!
Pro tip that one of the employees taught me: if you don’t like the scent, bring it back with your receipt to trade it out. Also, if you’re concerned about the scent, and want to see what it’ll smell like when it burns, just take your finger and rub it around the wax. The heat transfer from your finger to the wax releases the oils and gives off the scent. Super neat!

Managers don’t know what they are doing. They over change for there items like the VIP bags are not worth that much if you have to spend 25 or 30 in there stores to get the bag for 30 that is only worth 20 if you buy the items in the bag with there sale. Does not make sense

Staff are the definition of «helpful.» I like trying out my soaps for «heavy perfume» smells before I buy, so it’s nice that they have hand washing stations for you to try out all of their products. The only problem is, the store smells so much like all of the perfume items, it’s hard to figure out what your hands smell like.
Usually, they hand you a coupon when you first enter the store. Else, check online, there’ s usually a coupon out there.

I don’t normally step foot in this store, unless I’m buying something for my mom, my sister, or just anyone who’s a girl. Not to say that only girls come here, but I don’t normally put this on my «places to go» list.
However, this time around, I wanted to write a review on this place mainly because of the customer service. These 5 stars are dedicated to the employees that helped my sister and I during our visits. One of the employees evened remembered us from the other day, which can be a pretty difficult feat.
I also learned during my visit that they carry lotion, body wash, cologne, and body spray for men. The selection is a bit small (about five different smells), BUT it’s a start. To top it all off, the smells are pretty damn good too.
So guys, feel free to check it out. They have guy stuff now — and the girls who work there are very helpful.
Thanks BBW, I’ll be back for sure.

Thank you, B&BW, for reminding me about the simple joy of friendly service!
After several less-​than-​appealing shop experiences in Tysons today, I was happy to not only get a, «Hello! How are you today?» from a B&BW before I even stepped foot in the store, but a $ 10 off a $ 30 purchase coupon, too boot!
Yup, I can be bought.
Hah, but really, the holiday line up is out, and it’s time to update our antibacterial hand soap collection. I got two candles, five anti-​bac minis, four soaps, a mini lotion and a body butter for $ 30.
Sounds good to me!