Bestpractices

First, let me say I am sorry if you find yourself in the same situation as me. I had a medical service provided my son last year, got a bill in July of this year, called my insurance to confirm it was already paid and called Best Practices Inc phone number to tell them to take my balance to 0. The rep was pleasant enough but they said my insurance had sent payment to the wrong place, which Best Practices had designated. They said they would put my account on hold for 90 days. Keep in mind I provided the EFT # that my insurance company gave me proving the balance was already paid. Best Practices would not take my balance away until they «recovered» the payment from the wrong account (not my problem), leaving me waiting till they resolved their internal billing issue. All I can say– document every call, name of their reps, and don’t forget to double check you are all clear or you and your credit may get hit.

It’s almost two months and two letters to them later and BestPractices Inc. STILL hasn’t even answered my dispute of items on their bill for services I never received. This company is completely non responsive and only issues additional computer printouts threatening to report you to a collection agency.
I guess I’ll just have to see if they make due on their threats, and challenge it with the collection agency. To anyone dealing with this outfit I STRONGLY suggest to (1) get everything you do with them in writing, (2) send it by registered mail with return receipts, and (3) write down the name and number of everyone you talk to.