Black & Kletz, MD, PC

Needed to call Dr. Kletz to schedule an allergy appointment for my daughter. I called both the DC and Tysons Corner offices to check on their appointment availability. The DC office kept me on hold for only 1 minute and the receptionist was very helpful with my questions concerning my insurance. They even had an appointment available next week! The Tyson’s Corner office kept me on hold a little longer for just over 3 minutes but when the receptionist came back on the phone, she was very helpful with my insurance! That office also had an appointment available next week. They are very easy to work with and I will be taking my daughter in to see Dr. Kletz when she is home from college!

(This is not a review of any doctor. Merely their front office.)
I attempted to make an appointment today upon referral from my PCP. After waiting for several minutes after being put on hold, I gave up. If it’s this difficult to get a call through for someone trying to become a patient, I think it bodes poorly for the doctor-​patient relationship.

Great practice — thanks to Dr. Kletz for helping me with my allergies! Definitely saw major improvement. Thanks!!!

Dr. Gondhi is great. HOWEVER, the service from the rest of the front office operation is ABYSMAL. I had a severe medical reaction that I explained in 4 different phone calls to each person and they still did not make any effort to help get the problem resolved. They did not help me a) speak with a MD b) get the medication I needed refilled re-​prescribed and c) kept saying «since you have an appt tomorrow anyways, you’ll just have to deal with it until then. This is not how you treat patients. What they should have done is have the MD call me back instead of waiting until the end of the day when the office was closing to tell me the prescription was not going to be refilled. I had to go to Urgent Care since I spent the whole day waiting for them to return my phone call only to be told «you just have to wait until tomorrow.» The main culprit was a woman named «GURLY» (not sure how to spell it).

Doctor Ghandi and Kletz are great, the treatment has helped so much… the billing people are a totally different story. They have this horrible attitude, I was trying to explain this person on the phone what was going on and instead she yelled at me and when I had it and told her that I didn’t want to talk anymore and just wanted to pay the balance she kept on yelling at me.

I just started going here. Every time I come, I’m taken care of quickly. I don’t have to wait long for the doctor and I don’t have to wait long for the nurses. I love the fact that they have early morning hours. I can be taken care of and still make it to work on time.

Doctor Ghandi and Kletz are great, helped me with my problem. The secretaries and billing people usually have horrible attitudes when inquiring on payment that they randomly tell you about weeks after the fact. Turns out they were billing me incorrectly for the past few months, because they couldn’t enter my information in the system properly. Now I will have to wait until they resubmit all of my paperwork to get my refund! UGH

I’ve been seeing Dr. Kletz (at the Tysons Corner office) for my allergies and mild asthma for 3 years now. For what I specifically need, I have no complaints. The waiting room is really spacious, I’m always taken back to the exam room promptly and have never had to wait very long for Dr. Kletz to see me after that. I feel that he’s thorough and knowledgeable. I appreciate that his approach has been to try to get me on the minimal amount of medication needed to control my asthma and allergies. I want to be on as little medication as possible.
Sometimes the front desk staff are friendly, sometimes they’re not, I can understand though as they’re always juggling several tasks at once when I’m there. What matters more to me is that they’re always good about calling me the day before my appointment to confirm time and place, they let me know when Dr. Kletz needs to reschedule, and they’re very prompt about contacting CVS if my prescription runs out between visits.
Overall I’m very satisfied.

I’ve been going here for a couple years now because I’m allergic to just about everything that grows in the ground. I do get shots and that means I have to go back for follow ups and testing for my progress every couple of months. So the staff and I are well acquainted and they’re all really friendly. Lianne is my favorite receptionist; she’s one of those people who make you feel like you’re besties when you see them. We always chat about her kids and weekend plans. Most importantly, Dr. Kletz is a really approachable doctor, not one of those rushy and glib types.

I think they are over-​enthusiastic with recommending allergy shots. Immunology is big bucks for allergists and anyone going here should know that up front. The front desk service is better than average but Robin at the front desk is nice, but you will also have to listen to all her personal telephone conversations during your wait at a very high volume. They love follow-​up visits and any visit to charge another copay. Too much for me, I wouldn’t go back.

This office is very well organized and the staff if very knowledgeable and friendly. I go here for allergy treatment and their efficiency is saving my time frequently.