McLean Self Storage

Horrifically rude. The man working on Sunday was the equivalent of Anti Customer service… I showed up 7 months pregnant and tried to go into the open office for some AC. It was 955 am– and it opens at 10. He started yelling at me to wait outside. The other gentlemen waiting with me said he was rude to him the day before– even though this employee screwed up the order and gave his truck to someone else. There were three men waiting outside, and he stormed out, walked right past them without a word– and then came back later (now late for opening).
The parking space is incredibly narrow– no way to navigate the tiny alley, and you have to find a place to park to go into the office. Would not recommend based on the experience so far…

I would rate negative stars if I could. I called Friday to pick up the van and she was rude. I brushed it off and thought maybe it had been a long week. She acted like she was doing me a favor by renting me the van. Returning was a nightmare. She over charged me by 100 miles. There is no Key Drop for when it’s open after hours and it’s only open from 10 – 6 so if you work it’s impossible to return. She yelled at me because of where I pulled the van when there was no where to park. I should have gone to Falls Church– it’s more than worth the time to drive the extra 20 minutes. I wish I would have read Unilocal before hand…

Just horrible. I feel bad for them and would like to give them a Christmas review of good tidings and cheer, but just am unable. Dishonest, rude, and shady. I had to deliver a table as a Christmas present to Silver Spring, and the table wouldn’t fit in either my car or my friend’s so I called the closest U-​Haul in McLean. $ 19.99 for a cargo van, plus 59 cents per mile so I was thinking I would pay $ 45 or less. We arrive, and the U-​Haul man parks the van on a downslope to get a gas gauge reading. When my friend points out this would make the gas gauge read fuller than the tank actually is, the man informs us that «it doesn’t make that much of a difference.» Then the man misreads the odometer, or willfully or mistakenly enters the mileage as 9 miles more than the odometer actually reads – a mistake I notice only during our ride over to Silver Spring. Before leaving for Silver Spring, the man takes 10 minutes filling out the paperwork and tries to run my credit card, and their credit card machine fails. My friend asks him how much longer it will take, that we have to get on the road to get the table to Silver Spring. He doesn’t look up and replies, «It takes what it takes.» We deliver the table and return the van. The final bill reads $ 53 despite the fact that the man said that he would deduct $ 5 because of the mistaken higher mileage in the paperwork. I tell him that the numbers don’t add up to $ 53. The numbers added up to $ 48. But then the U-​Haul man shows the paperwork to a co-​worker, or manager, who informs me that the actual bill is $ 60 because I didn’t fill the gas tank, that it was two gallons short. She says that I can take the van across the street to a gas station to fill it or be charged a $ 4 per gallon convenience fee for U-​Haul to fill it back up. Then she tacked on an extra $ 5 in taxes. Her co-​worker and I get into a shouting match, and he informs me, «We know what we’re doing.» Yes, you do, Billy Joe Bob – ripping people off and being disrespectful. Truly, a nightmare. These folks will nickel and dime you all day. Avoid these shysters at all costs.

I will never rent a U-​haul cargo van from them again. I had it scheduled for pickup at 9am, I arrived 10 minutes early and waited until 9:30am, and still no one had arrived. There was a car in front, and a sign on the door that said they stepped out and will be back at 10am. What’s the point of opening at 9am if you’re not going to be available? I finally decided to do an express check-​in on my phone. Once I did, I received a phone call from U-​haul customer service that said my reservation was moved to Falls Church. So I went there. Complete nightmare and put me behind schedule by an hour.

The woman in the office was extremely rude. I came in because I thought I could return u-​haul boxes there (since they say they are a uhaul dealer and sell uhaul supplies). Apparently this isn’t the case, but instead of politely explaining this to me, she looked at me like I had two-​heads, grabbed my receipt from me, and then after staring at it for a few minutes told me that «uhaul has no control over them.» I ended up going back to U Haul Falls Church where they are super friendly and helpful. Should have gone there in the first place.

I came to rent a uhaul cargo van from self storage and luckily they had one but I NEVER EVER will rent with them again. heres why:
First– Their facility was absolutely disgusting. Their pavement was all torn up. In the back of their lot, there were covered cars, a trailer and truck, moped, and a broken down car that was full of random crap. It looked like a disgusting junk yard that had also never been touched because of all the overgrown weeds, and scrap metal all over the ground.
Second– The cargo van I rented smelled like an old tire. The rubber smell was so overwhelming that I could not ride without the windows down to keep from choking/​suffocating.
Third– The woman who helped me was not polite, hard to communicate with, and was very confrontational. She showed up to work 20 minutes late to find me waiting for service. She then acted like i was inconveniencing her.
She later got mad because she had to come unlock the door to let me in so that i may turn in my keys 30 minutes before her listed closing time.
I will NEVER be a returning customer to this location. I was absolutely appalled by the poor customer service, state of disrepair in the office and equipment, and the overall attitude and communication of the attendant.