Discount Tire Store – McAllen, TX

Very unhappy, what they did to my vehicle made no sense to the right mind.
In the span of a week I have been back to this discount tire shop 4 times. To start I needed a rotation on my bfg k02 tires. I had been about 8k miles without rotating and felt a very slight vibration that was not bothersome. After the rotation and balancing my steering wheel started shaking disturbingly at around 55−65mph (enough shake to bother your daily driver and alert that something isn’t right. So I took it right back and they kindly balanced the wheels again and sent me on my way, this did not fix anything. On my day off I took the vehicle back for the 3^rd time. I was explained that they had suspected something abnormal on both rear tires, at this time they replaced both rear tires and tried to sell me warranty. At this point they guarantee they had fix the issue. I was reluctant and asked if the manager can take a ride with me so he can visually witness any issue that may arise after this 3^rd trip back. Not to my surprise the issue persist and the manager witnesses the steering wheel vibration and my hand moving left to right while driving. We then have a conversation and agree that the best thing at this point is to revert back to stock wheels (I have aftermarket wheels on my 4Runner) so today on my 4^th day back a few of my friends suggested to place the current front set of wheels with tires back to the rear where I had them prior to coming the first time. Kindly discount tire did this and as expected the issue was resolved! I then took it back and explained my findings and this is what surprises me the the most. It was then suggested by discount tire to keep them the way they are! I explained that would mean that I didn’t rotate my tires! He tried to explain his point of view but at the end of the day my tires are back to where they were before doing my rotation. Which means I will drive my car for another 6−8k miles before getting another rotation. That’s about 12−16k miles after all is said and done! To me it’s simple, the problem was caused by the 2 front tires that were previously in the rear so if any tires needed replacing it would be that set and not the rear. They did not offer replacement of those 2 front tires which to me seems to be the defective set. I did not try to argue because I believe my point was clear by swapping out the set I pin pointer which set the issue was. Is this good service? I’m shocked that after all this hassle and 4 trips to discount tire I’m back to square 1 which is pretty much no rotation!

Over the last 15 years whenever I’ve needed tires I’ve called around to almost everyplace imaginable trying to find the best deal and almost without exception the best tires at the best price I found at discount tires. The service is great. The guys are very helpful very friendly and they do a great job. If you can it’s best to schedule an appointment however I’ve never had to wait incredibly long when I’ve just driven in. They have a great selection of tires from very expensive to mid range to lower price. They all come with a good guarantee like free flat repair and prorated replacement. One of the other great advantages is that there are discount tires all over Texas — I think also the United States, and this is very helpful if you do need to replace a tire or to have flat repair because you’re guarantee is honored at all discount tire locations nationwide. I recommend this location in McAllen they’re very helpful and they do a great job.

These guys are awesome. Very professional and calm demeanor. They have a visual to show you where your tires treading is and make recommendations very professionally. They were excellent!

This place defines customer service. I took my car there because one of the tires was slowly losing air. I got my car signed in quickly and was able to watch the repair through the windows into the shop area. The tech not only remounted the wheel properly and checked the lug nuts with a torque wrench, but went around the entire car and checked all of the nuts on the other wheels as well. He also checked the air in all four tires.
The tech then drove my car around to the front of the store, and as he was getting out to hand me my key he noticed that one of the wheels was missing the valve cover. He sprinted back into the shop to grab me another one before I left.
I am very impressed with the level of service at this place, as I also had a pleasant experience when buying new tires for a previous vehicle. Discount Tire is my go-​to place for anything tire-​related. If only they worked on motorcycles too!

I needed tires and I was looking for some inexpensive tires. My brother said tire discount was the place to go so I went and right away they took care of me. One thing I can really say that customer service was the best because the staff and even the manager welcome and offer me water while I waited. Now I know they have a customer for life. Come and check it out they have the best prices on tires and Great Customer Service.

Great service! Fast and very reasonable prices. Purchased two new tires, got the other two rotated… Was in and out of there in less than 30 minutes. Definitely coming back!

Great customer service, very courteous and knowledgeable. The service was fast, didnt try to upsell me and I found tires cheaper here than on Ebay. This store is great and I will definitely do business with them again!

When I was down in McAllen for work my tires were low and I couldn’t get them aired up right at a gas station so I swung in here. The guys were really nice and aired up and checked my tires for me, they found that one had a nail in it and instead of being super shady and just «trying to repair it» they admitted that it probably wasn’t repairable and that if they tried to repair it, I’d probably have to replace it.
Seriously if I hadn’t already had a partnership with NTB which doesn’t have any locations down there I would have bought a tire from them just because they were nice and honest.