The Tire Rack

We have purchased thousands on high end wheels and tires for all our vehicles. We ran into a few issues in the past but were resolved efficiently. Online chat and any communication is average but, if you ever have to speak to a live person be warned. Megan, a customer service representative assured we have exercised out right to give our business to many other online tire retailers.
I purchased a set of Pirelli tires for my BMW 5. Prices were amazing and shipping defaulted to about $ 75.00. This is a default shipping amount and the last time I ordered from them, you were able to choose method/​carrier and price before checking out. Now the nightmare begins
I got a confirmation from a company called Ontrac confirming my tires will be delivered the next day by 10:30 AM! I took the morning off from work and made an appointment at my local shop for installing. At 10:38 AM I noticed the update stated «Unable to deliver, no gate code — Deliver on next business day! » That is three days away! We do have a security gate in the complex I live in but access during normal business hours allows pretty much anyone to enter! Pushing «0» at the gate summons the rental office to open the gate for UPS, FedEx, Pizza guy etc… This idiot driver never even attempted to enter. He saw the gate and drove off! Security cameras showed it. Don’t use On Track delivery service! Check their online reviews, there is not one positive review — not one. Calls to their 800# goes answered or you are placed on hold. I kept my cell phone on hold until the battery died and no one ever picked up!
Back to The Tirerack. Called representative and talked to Katrina. She basically scolded me and told me, I should have picked the method of delivery and entered a gate code during my order process. I apologized for my oversight not wanting to argue. I tried to place two sample orders online to make sure I didn’t miss something and not one gave me any of the options she mentioned. I went on live chat with Preston, and he confirmed shipping on their site defaults to lease expensive. There were no such options on their site to pick shipping method. He said Katrina advised me of that in the notes. She did not. I politely asked him to review the recorded call and ask she be coached on not giving out the wrong information to customers.
Now I’m back to Megan. Her tone from the beginning of the conversation was condescending and defensive at best. I tried to be as nice as possible and even told her I was not upset with her because I knew this was not her fault. (Working in customer service for 40 years I have developed a skill on how to talk to customers) I tried to explain my frustration and time wasted because of On Track. I asked if there was any way they could compensate me for the $ 75 shipping charge (or partial?) since the Ontrac did not even attempt to make the delivery, She told me she had no control over that! Really? Of course she doesn’t but that is not the answer an already upset customer. She said «No, your tires will be delivered on Monday!» A simple gesture and acknowledgment was all I needed to hear to keep me as a customer. Instead she started scolding me too and kept cutting me off. I cancelled the order. I was so appalled she was willing to lose a good customer who has spent over Over $ 5,000.00 all these years because of a shipping charge. No service recovery attempt what so ever. Cable company representatives have far better recovery skills than this.
We will sharing this on all our social media, including my Youtube, Facebook and all automotive forums. I will also be creating a video review on my Youtube channel. I have over 1 million followers.

I would not recommend this tire supply to a friend. Very poor customer services. Our mechanic ordered the wrong tires and we had to return them and order new ones. They told us up front that we would still have to pay for the original shipping but that we would not be charged for the return shipping. This was confirmed twice after that when we ordered the new tires, again accepting that we would pay to have the new tires shipped to us. However, when I received my credit card statement, they charged for the shipping, and then an additional $ 28.00. When I called they said it was a return shipping fee when I explained that we were told more than once that we would not pay shipping the «customer service» (I say that lightly) rep, Able Hernandez was indifferent and did not care to discuss or honor the agreement and promise that was made to us. Also, when the second set of tires arrived only two of the four were delivered and we had to wait three days for the additional two. But of course we paid full shipping. The worst part was Able’s complete indifference and arrogance. That guy should be selling used cars, not a product that people depend on for integrity and quality. Be smart… order your tires somewhere else.

I found the tires I wanted, and after being told that the tires could be delivered the next day, I decided to order from Tire Rack.
The following morning, I took off work, and I dropped my car off at the installers. I went home to wait for the installer to call and tell me my car was ready, but instead I got a call that the tires did not show up!
Now I need to take another day off work, and hope that the tires show up tomorrow.
DON’T RISK IT! Buy your tires from a local supplier!

I bought tires there that were supposed to get 65,000 miles. They got about 40,000. Tire Rack said they didn’t have the ability to swap out the tires so it was a major hassle to get new tires and bring back the old tires to Tire Rack. They said they have to return the tires to Goodyear, which will decide if I can get refunded for the unused wear. I think this is poor customer service. I am waiting to see whether I will get a refund and how much.

I ordered tires from them in a Friday, upon check out it indicated that the tires would arrive to me by Tuesday by 2:00 pm… one tire showed up in an unmarked van (passenger type) after 6:00 pm the other was held in the delivery companies warehouse. these tires were shipped from Nevada to Arizona, the excessive time is just lack of caring. The other is not yet received even now they are two days and two hours past delivery time. When I called to notify tire rack. They simply did not care. Will not order from them again. Paid $ 40 in shipping for my two tires, I will order from
from now on.

I’ve really liked the Hankook tires I’ve had on three of my cars, and I like Tire Rack even more now! Even though I had to order online because no one locally carried the size and style I wanted, they shipped to my local dealership who installed them. No one could touch their price, even with shipping. I was worried about how to file a road hazard claim if needed. I just had an non-​repairable flat. Tire Rack simply asked me to take pictures of the tire, DOT#, etc. and order another. I did, and a check is already in the mail for the full retail price, plus shipping for the half used tire, even before the tire gets here.

I checked Tire Rack prices on a set of Michelin’s for my 2013 BMW. My installer told me that he can order the tires and offer them at the same price, and that their sales rep would expedite the shipment. What I come to find out is, as a consumer, I get a free Road Hazard Warranty included in the price, whereas if I buy it through a Tire Rack installer, the road hazard warranty is not included, and the price is the same. This makes no sense, but it was verified by Tire Rack Customer Service this morning. So, customers be aware, that the best option is to buy the tires yourself, and not through a listed TR service shop.
So now I have to go out there and buy a Road Hazard Warranty at an extra cost for $ 147.00. All of a sudden, the price is now the same as Americas Tire!
I love this place, but stuff like this needs to be addressed, so consumers are aware of pitfalls like this.

I have heard about this place. I have even ordered from here before. I have never been to the actual location before this though. It is HUGE! Out in the middle of nowhere it seems in the warehouse district or what ever it is called.
The staff was very friendly. Warm greetings and offers of beverages. They knew exactly what they were doing and did it well. Most people order from here online and that is what they mostly cater to

They have the best prices I have seen and there is not much more you could ask for. We came here after a HUGE let down by Big O. I think what really topped it all was as we were leaving with our badly needed tire, there they were (Big O Tires) picking up a load of tire too! I couldn’t believe it.
I recommend The Tire Rack very strongly to anyone in the area and
(same business) to anyone who is not in the area.

I m an avid user of Tire rack they seem to beat all other tire prices around and will usually be right on top of there action which is good. They have extrreemly fast shipping and on average you can have your tires the next day (if on trac dosent deliver them to the wrong place) had that happen once. Over all for the money you have to pay tire rack sure beats any other places Ive looked before. I guess I will be a tire rack junkie for ever.
Good job Tire Rack.

This is the best place to buy tires and wheels. Period. They even sent me a copy of my invoice and the mail-​in rebate from the manufacturer, ahead of the tire shipment! I had the rebate filled out and sent before I even got the tires in the mail. The prices are VERY FAIR and customer service is key to their success. I will continue to buy from
.

Only place I’ve bought tires for 12 or 15 years. Prices are OK, but the real attractions for me are the selection and the website, where you can read tire tests and user ratings and choose the features that are important to you. Tire shop employees don’t have much real knowledge about what they sell – they may know materials and construction, but not whether, say, a Goodyear has better steering response than a Kumho.
I live about 25 miles from the new warehouse, not as convenient as the old one in Sparks, but still pick up my tires there and save $ 10 or $ 12 per tire in shipping. By the time you add the cost of mounting and balancing, you probably pay about what you would anywhere, but you can get exactly what you want.

Tire Rack is a really solid, cheap tire sales company. It’s really nice to be able to read reviews from hundreds of people online on
to read about pros and cons of tires before actually making a purchase. One of the best secrets about using Tire Rack in the Reno area is that locals can avoid the shipping fee by calling the sales number on
and having the warehouse 20 minutes east of Reno hold your tires for pickup. The warehouse is located at 3300 Waltham Way, Sparks, NV.
My experience with Tire Rack was incredibly quick and professional. I reserved the tires over the phone which took ~5 minutes. After driving to the warehouse later that day, I went to the front desk and paid for the tires which took 30 seconds. The lady at the front desk instructed me to pull my car up around the side of the warehouse to have my tires loaded into my trunk. 5 – 10 minutes later a man came out from the garage and gave me the tires. Overall I was in and out in under 10 minutes.
P. S. For those who don’t know, Tire Rack is a tire distributor and does NOT install tires; they recommend tire installers in the area and can ship tires to them, but you should know this ahead of time and schedule your Tire Rack order in conjunction with a tire installer appointment.

Before buying a set of over priced tires from Les Schwab, place an order through The Tire Rack. You can pick up your tires at The Tire Rack, have them shipped to an installer, or have the tire (s) delivered directly to your door. Tires from here are very good quality for an affordable price. The Tire Rack can also shave a tire, when you blow a sidewall on your AWD vehicle and only need one tire at a certain depth. Excellent customer service — I highly recommend The Tire Rack!

First off, the map and address are wrong. The address appears to be Summit Racing.
And now my review:
I will not be returning to this place anytime soon. I waited nearly 40 minutes for them to get my 1 can of brake fluid out which I ordered over an hour earlier over the phone. It appeared I arrived to pick it up right at their lunch time. But if that was the case, then they should just close for lunch so an unsuspecting customer does not have to wait for someone to return from lunch to retrieve their order. What a disappointment after the good reviews that I have read. 25 minutes out, 40 min wait and 25 min back, plus gas is not worth saving a few bucks from ordering it elsewhere online. Their price is good which is why they get 2 stars instead of 1.

So happy that this place is in Sparks! We’ve saved a ton being able to go straight there and picking up the tires! The staff has always been awesome and they have been so great about having to shove four tires into my little car! :) Awesome prices!

Tirerack is a great place for odd-​sized tires and very competitively priced. Our car takes a 195÷55−16 sized tire which Les Schwab, Discount Tire, Big O, et al never carry. Since discovering
, we have done all our tire shopping there. We are able to choose our odd-​sized tires from a broad selection of manufacturers.
Problem resolution is acceptable: A couple of years ago, we had ordered a set of tires online, and one of the four tires that was delivered by UPS was the wrong size. We did have to drive up to Sparks to the warehouse to exchange the tire for the proper size, but we were satisfied with the resolution.
They are no longer located in Sparks; they have a brand-​new, ginormous warehouse out east in Wadsworth off of I-​80. We could have UPS deliver the tires, but we still take that heck of a drive to the warehouse, as it’s worth it to get the right tires at the right price and have them installed by our local mechanic the same day.

This week, I just ordered my third set of tires from Tire Rack. They’ll be drop shipped to a local installer of my choice within two business days. Even with a $ 57 charge for shipping the tires from Reno, I’m coming out far ahead price-​wise. Even Costco still can’t come close to matching Tire Rack’s prices.
And a $ 40 rebate from Dunlop on my latest tire purchase makes it an even sweeter deal. Tire Rack is awesome in my book.

I have spent $$$$‘s over the past 6 or 7 years at TireRack, primarily because I (used to) buy race tires, and every-​other-​year, snow tires for one of my subarus. Backorders are rare, but it’s happened, and has been a lesson to me to plan ahead. Regardless, I’ve really appreciated the price, service, and convenience of having a TireRack warehouse near me.
I typically gather the details of what I want to order from the website, then call the sales rep I’ve used for the past 4 years (Nate — ext. 688). TireRack’s database maintains my history of purchases, along with the vehicles I purchase them for, so when I talk to Nate, he ‘remembers’ who I am and what I need.
In late 2008 I did a price comparison between TireRack and BigO. Despite a number of discounts and concessions that BigO was offering me, they still could not meet the price from TireRack.
Finally, Big Kudos to The TireRack for their continued sponsorship of SCCA’s motorsports activities. The company sponsors many of the motorsports events I have participated in, and I will always be thankful for that.

This place is awesome. They carries every brand/​size of tire you could ever need for a real cheap price. They have great tire comparisons and reviews of many tires that helps a lot. Customer service is top notch too, I got a phone call literally 5 minutes after ordering to make sure I selected the right size since my order varies from the manufacturer specs. The best part is I got them the next day with standard shipping.

Anyone who lives in Reno and doesn’t buy tires from tire rack is seriously wasting money! I’m no mechanic, I’m a 60+ year old woman who needed tires and didn’t want to spend more than I had to. I ran across the tirerack website and found it easy to navigate, not only could I find what kind of tires I needed, but I could browse user provided reviews of tires. Tire rack only sells you the tires, they don’t mount and install them– but they have a list of tire installers with reviews for each of them. Once I decided on the tires, I phoned and ordered them, they were ready the next day, I drove to their warehouse (probably 20 minutes outside of Reno) and they put the tires in my car. I drove to the installer– he mounted and balanced them. I saved a bunch of money– they are far cheaper than anyone in town, including costco!