Edible Arrangements

This morning I decided to purchase my grandma an edible arrangement for her birthday which was today. I’ve purchased many things from edible arrangement but never experienced this poor of service that I received today. I ordered product # 3494 which is the best birthday gift ever which comes with balloon package and confetti cupcake pineapple box. I thought this was an amazing gift from my grandma since shes in Georgia and I’m in California I waited all day for her to receive her gift her time 6:30pm they deliver it. Not only that they don’t deliver ALL OF THE ITEMS so I’m highly pissed because I’ve paid $ 146 to receive half of what I paid for. My grandmother didn’t receive the balloons nor the cupcake pineapple box. So I tried to give them a call and now their closed in which caused me to call customer care. At this moment I don’t wish to receive another basket because today should’ve been a special day but that didn’t happen. I hope I can get a return due to the poor experience
I’ve experienced. At this moment I don’t think I’ll ever do business with this company.

My husband placed an order a week before valentine’s day. Paid in full over $ 120 for an arrangement to be delivered to my work. I work at a school, so he told them morning delivery at the latest. This was the only thing I asked for on vday. It is a fun little treat to share with my friends at work. I watched my coworkers get their flowers and candy. My husband kept texting me asking if I had gotten a surprise at work. Every time my answer was no. Nothing yet. So he tries to call them. Line is busy, busy, busy! At 1:30 I can tell he is starting to freak out. We leave school at 3:30, so only 2 hrs left. Finally gets thru to ea only to be put on hold for 40 minutes. Hangs up calls back. Busy, busy, busy. 3:30 rolls around. No delivery. Disappointing to say the least. That night, at 7pm, we get a call. The delivery guy wanted to know if I was still at work so he could drop off my arrangement. Said I was not at work. He wanted to know if I wanted it to be delivered the next day. If you have ever had one of these, you know they do not age well. So I said no thanks but could he have someone call us. Next day late afternoon Tara the manager calls after my husband has called several times requesting a manager call. My husband explains what happened and wants to know how they are going to fix the situation. Tara offers a refund, which was nice considering they never even delivered the paid for arrangement. My husband tells her he expects a full refund but what are they gonna do to keep his business. Tara hmmms and haws and finally admits that the owner doesn’t give her authority to offer anything but a refund. Who makes someone a manager and doesn’t bother to give them any power to provide customer service? Apparently the same person who takes someone’s hard earned cash, doesn’t bother to deliver, then thinks a teacher will still be at school at 7 pm. My friend had Shari berries delivered to her. They came on time, nicely packaged, and were delicious. Was this a big deal in the grand scheme of life? Nope! Was I disappointed? Yes! Will I give them my business again? No way! You shouldn’t either.