Enterprise Rent-A-Car

I was having work done on my vehicle that took more than 3 days and trust me when I say if the delearship didn’t set up the rental, I would NOT have rented from this place. They were across the street from where my car was being serviced, unprofessional, very pushy about trying to sale-​up more things that I had already declined using scare tactics as if I’d never rented with Enterprise before (I do have a preferred customer membership), and could not even bring me the vehicle when requested – I had to walk across a busy street that had no walkway to only wait an additional 45 minutes to an hour. If cash was accepted, I might have even considered one of the services they were trying to push but even at some locations debit cards are treated as if they were wet food stamps which also causes huge inconveniences and that is all I have – I dont have credit cards of any kind. I can’t recommend this location to anyone! The customer service is non-​existent along with manners and tact of most of the employees.

Customer service at this location is horrible. They leave you on hold. Once I finally set up a pickup, They told me they’d be an hour but it took 3 plus hours for them to show up. They didn’t have the decency to call and let me know. I will not go back to the McDonough, ga location.

I rent cars quite frequently and I must say this is one of the slowest. Although it doesn’t take them long to swipe your credit card. Go figure!

When I picked up my rental I explained that the charges had to be split up on 2 cards, 300 on my credit card and the rest on my debit card. The woman swiped both cards and said that wasn’t a problem. I dropped the car off after hours, as planned, and 3 days later my debit card was charged the full amount and nothing on my credit card. When I called I was told that I wasn’t there during the check in process and it wasn’t clearly stated in the computer. This caused me a great deal of aggravation and almost a bounced check but I straightened it out with my bank. Enterprise credited me one day of my rental for my trouble. Overall my experience was good with them and has been in the past as well. Lesson learned, return only during business hours and you shouldn’t have any problems.

Dealing with car rental employees isn’t usually a decent experience, but I was pleasantly surprised with the service here.
I had to pick up a car at this Enterprise location a couple weeks ago, after dropping off a sweet loaner at the Subaru dealer down the street. They were quite busy that Wednesday morning, but everyone was polished, articulate friendly and worked efficiently. They definitely impressed me.
I would have given this Enterprise location a 5 if it weren’t for the car. I was happy to get a Toyota Corolla, which is the compact car I rented. The car was freshly washed and appeared new or newer and it had 18,000 miles on it. But the inside was a little dingy, like it needed a good deep clean and the arm rests even looked worn. And whatever scent they used to spray the inside … Think of a tour bus in Las Vegas, full of seniors wearing all different types of knock-​off perfumes and colognes. That’s what it smelled like for the whole week I had the car.
But overall a very good job!

service is slowed