Enterprise Rent-A-Car

They made sure my experience was terrible at this location. Crazy cuz enterprises people are usually awesome. Very ignorant little kids that run this location it seems. If you want to be disappointed, have to walk home (5 miles) and not offered to be driven home, waist all of your time, and treated like scum of the earth, make sure to stop by this location. If you want to be so angry, and In a situation where no one will address your problem or care at all about their job and how they need to help you, go here. They will make sure to ruin your day, and even your week if you let them. Good luck! Seriously, good luck. I don’t get it because I know they are paid well too! And they treated me like scum! They don’t deserve a nice job like that. Because none of them care at this location. Give it to someone that deserves working at enterprise. On top of all that I called to complain twice and no district manager or anyone called me back when I was told they would. The second time I called I was given 3 free days to compensate me for the insanity they caused me. However, I still have not seen these free days in my inbox and it’s been 2 days. Talk about ridiculous customer care. Oh and now they want me to email them again and waist more of my time in which they obviously won’t do anything for me!!! Duh! Where are my supposed free days then??? I won’t email anyone until I see my free days that I was told should’ve been in my inbox yesterday! All they do when they screw up it seems, is continue to step on their credibility with me. They have nothing better to do it seems at this point, other than to make my life miserable over this incident. Almost lost my job over this incident, I needed a car to travel to various locations all the way up to Minnesota for business. Instead of putting the mileage on my personal car… I have blisters on my feet from the long walk home in which I was unprepared for in the wrong shoes. I don’t know what else to say. Just full on ruined everything for me, made me walk home, and treated me like scum. And it seems they are continuing update 11÷11÷15 they still have not sent me my so called free days. I guess I’m using Hertz down the street now then. Interesting enough, I’ll get treated way better at Hertz! Crazy…

I locked the keys in the car in one of the rentals from this location. The staff was not helpful at all. I was in a town alone and the keys were locked in the car by the car wash attendant because the car was filthy when I picked it up and it was gross to drive. Enterprise said the car wash company had to pay for the unlocking of the vehicle. They refused therefore I was stuck with the bill. They NEVER told me this until after I had the company come out to unlock the car. I felt that this location cared less that I was a female stranded outside my car. I will pay the extra money to use Hertz or Avis. This would have never happened with either of these companies.

I have always used Enterprise. But this week the transmission went on my truck and after talking to the shop, I wasn’t sure how I was going to pay for the rental car as long as it looks like it’s going to take. I went in there and they ran rates with me and I know now I’m covered for awhile and that this won’t kill me financially. Thanks guys.

These guys are great! Awesome customer service, nice vehicles, patient and friendly staff. I have rented from enterprise across the states and they always do a great job, but these guys in McHenry are especially good.
Only complaint, I wish you were open later on Saturdays. 12pm is kinda early dont you think?

I ended up at Enterprise when I brought my car in for repairs at the Gerber Auto Collision place directly next-​door. (Talk about convenience!)
Ya know, I didn’t even THINK about the fact that I probably should have made a reservation, so I walked in without one. The girl behind the counter (Cherie… Sherry?) was super nice and worked on getting me a car right away. She also worked within my budget (insurance said they’d cover $ 20/​day).
It only took about 15 minutes, and mostly because she was the only person there working with other customers who came in and out, and other Enterprise workers who came from different locations picking up cars. Seriously, though, 15 minutes was NOTHING! I was prepared to wait a lot longer because, yeahhh, that whole I-didn’t-make-a-reservation thing.
She was super friendly, thorough (explained everything, walked around the car with me to go over any existing damages), and got me on my way ASAP.
I’d definitely use them for future rental car needs, and not only because they’re located 10 feet from the body shop. :)