Store was dirty and ice cream was melted and overpriced — skip the trouble and go to another marble slab, there’s a cheaper one 8 minutes away in Allen.
Julie A.
Rating des Ortes: 1 Plano, TX
I go online and research what time this location is open until and it says 10pm on their company website. Drive all the way over, being 9 months pregnant, only to see that they close at 8pm… It’s nice to know that the store locations are in sync with the company hours.
Nicole S.
Rating des Ortes: 1 McKinney, TX
UPDATE: The owner contacted me and apologized for this particular(ex) employee. I will definitely continue to get my ice cream fix from this store. Just left this store. Walked up at 2:32pm(sign said open at noon) and door was locked. When I looked in, there was someone standing behind the counter, but when she saw me she walked into the back. I knocked. I called. No response. After some more knocking, a guy in a whataburger uniform came and unlocked the door?! He called for«Myra», who didn’t respond. So he walked into the back and got her. She then didn’t apologize for ignoring us or locking doors during business hours. But I got my ice cream :) Owner beware: your employee sucks!
Ian A.
Rating des Ortes: 5 Pleasanton, CA
Good service. Great ice cream. I noted my son had a nut allergy and they did everything to accommodate him.
Mark S.
Rating des Ortes: 2 Clermont, FL
Went to marble slab for the 1st time last night. Was not impressed. Sure it’s just ice cream. But the atmosphere is part of it too. The kid that took my order also took my money to pay for it. He did not wash his hands in between taking my money & going to the next customer. Didn’t wear gloves to get the ice cream out. The place was dirty, the tables were messy with dried ice cream that’s been on them for a while. The bathroom was filthy. The ice cream is good, but the oreo mix was crumbs usually at other stores they break up the oreos in front of you. So I would not go back to the store again.
Victor M.
Rating des Ortes: 4 Austin, TX
Try the Red, White & Blueberries. U will love it. Trust me. Add what u like to it. Its Marble Slab.
E. C.
Rating des Ortes: 5 McKinney, TX
My family has been to this location several times now. It is July so it is usually busy. The ice cream is the best I’ve had close to homemade and doesn’t taste like a lot of fillers. The teenagers working were working very hard and were very patient and fun personalities. Yes, it does take longer than a place they just scoop ice cream because of the mix-ins and customization. Nice clean bathrooms. The portion size is great and the price is similar to frozen yogurt with toppings.
Picky V.
Rating des Ortes: 4 Prosper, TX
I love Marble Slab! The ice cream is creamy and the consistency is quite thick! I always get chocolate w toffee mixed in, hubby gets cheesecake, n our daughter likes vanilla with strawberry mixed in. Marble slab is on par w Cold Stone for taste, price, and service.
G L.
Rating des Ortes: 5 McKinney, TX
I go here for the most delicious ice cream in the metroplex. It’s outrageously well-made and delicious. Beats Coldstone without batting an eyelash. Great flavors, very rich, pure flavors, and as good as the home-made stuff from a house with gourmet cooks and ice cream lovers. Never had any issues with the service, other than people ahead of us that required an act of congress to make up their mind. If you can go during off-hours, it’s a win!
Malia R.
Rating des Ortes: 2 Plano, TX
It’s good and everything but I think it’s a little overpriced for what it is. Would rather go to Cold Stone…(just not the Shops of Legacy location) lol. The good thing about marble Slab is they always have coupons available so that’ll reduce the high cost a teeny bit.
Veronica C.
Rating des Ortes: 4 Golden, CO
I go for the 5 star service, convenient location from Hunters Creek, & decent ice cream. I saw 2 high school kids superbly manage a line to the door on a Friday. The efficient duo are Vince and Ian. Vince’s helpful and great attitude with customers transforms what could be hectic into a pleasant yet expedient experience. My hometown ice cream shop has more teenage employees and doesn’t operate like this. If you like Marble Slab and impressive customer service even when busy — this is your location( Unilocal pic posted).
Rhianna D.
Rating des Ortes: 1 Frisco, TX
The service at the Marble Slab Creamery was AWFUL! I got a small cheesecake with almonds and my boyfriend just wanted the smallest cup that they offered. The owner or whoever he was had a 5 minute argument about the cup size. He then procceded to tell my boyfriend that he could not have that size cup because it was only for 12 and younger. Then I told him we have received that size cup before, but he insisted on telling us that he works at 3 other Marble Slabs and one of them was at Galleria Mall. I then told him that is where I got that size cup and he raised his voice at me. He finally gave us the cup. I am just so angry with his customer service, you would think I am coming in to give you MY hard earned money to give your store business, but then you want to sit there and argue with me about a cup size? Um no thank Marble Slab Creamery has lost a customer!!!