Sprint Store

Please stop following me around the store. Can I not look around a bit without having a chaperone?

Very nice people here. Twice I came in with issues with the phone device itself and not the service and both times I came out with a great experience.

Sprint cares NOTHING about their customers and at the end of the day, it is simply about $$$$. The customer service, billing and the phones leaves a LOT to be desired. Dealing with Sprint causes me physical distress each time that I have to deal with them.
As for the store? They are no different. Cocky, rude and just plain HORRIBLE. Sprint expects me to cut my phone off and then back on each time I lose volume. I can NOT afford to do that for MANY PERTINENT reasons. So, they tell me that I will need to purchase new phone or go through the insurance company, which will both cost me $ 00 or more.
WHYYYY??? Cutting the phone off and then back on is NOT a REPAIRED solution. It is to them because they don’t want to admit that I need a new phone and they can’t fix it.
My solution? I have two people attached to my plan and as soon as I can get them off, I am gone. I am willing to take the credit hit but will fight it with an attached letter and proof to the Credit Bureau. I just can’t take it anymore. This world and the people are going to HELL in a hand basket.
STAY AWAY from Sprint. You will be glad if you adhere to this advice.

Today I went to sprint to upgrade my family phones and received great customer service from 2 employees. I went in twice today, once with an appointment and once without, both times I was treated equally and they both worked efficiently to help me out. Overall happy with my service today :)

I walked into the store… There were 5 people waiting and only one sales person: «Bobby». (Let me preface this review and tell you that I have been a sprint customer for 10 years, iphone user for 4 years.) This is the worst customer service I have ever received in a Sprint store. (May have been a combination of the sales person’s arrogance and machismo charm or maybe the «rules» he was telling me Sprint had.)
I came to this store looking to upgrade mine and my daughter’s phones that aren’t working. Both phones are shutting off at 50% and sometimes 100%. First off I was told that when I did my last upgrade, the insurance that I thought I was paying for for the last 10 years has «fallen off». For the tech to look at my phone it would be 150.00 per phone.
A little shocked by the amount, I then asked him to look at our plans and what we were eligible for, as far as just upgrading instead. He spattered out some numbers that he was unsure of and he needed to check.
I, again, just asked him to give us quote on the most cost effective way to upgrade based on our plans and eligibility. Solid numbers written down. After a bit of run around while he figured out his computer– Mr. Bobby’s solution our phone issues was for me to upgrade an iphone 4 and iphone 5 to the 16GB iphn 6 it would be almost 700.00 just for a down payment. (That was his «cost effective solution») And that was just to «lease» a phone PLUS I would still need to pay a fee every month in addition to the down payment. I don’t know about you, but that’s a lot of money to spend on something I would never own. To simply upgrade he told me it was more. I know I probably had a visible look of disgust.
With this, it just has me left with a bad taste in my mouth… As I was trying to get out of the store, the sales person tried hitting on me (in front of my 11 year old daughter) and slipped me a sticky note with his astronomical «cost effective» prices of the phone I was looking at along with his personal phone number.
Bottom line: Salesperson not very professional or helpful– pretty confident that it wouldn’t matter what phone you have. I think he was more interested in his own personal gain of commission and to hit on me in a sleezy way. Based on this encounter it reminds me of why I stopped doing business with a carrier store and I take/​buy my phones at Apple.
I walked out and made a Genius Bar appointment for the following day at my local Apple Store.
Update: Apple replaced my 5 with a NEW phone. I was able to give that iphone 5 to my daughter for free. I then upgraded my phone to a 6– with AppleCare for under 300.00. And have peace of mind that I’ll be taken care of should anything go wrong with the phones.

Yes stay away from here, lot of bait and switch, the store assistant manager Ed Honeycutt, well have to say I would not have giving him a mop job.

If anyone tells you Sprint doesnt suck, they are lying