The UPS Store

This store is too expensive, and finds ways to make it more expensive, to ship simple items. Instead of finding methods that fit into reality, I got a shoulder shrug and an «ok, see you next time.» Nope, probably not.

I live close to this UPS store and needed to ship a couple of boxes, one of them was really brigand awkward. The people were very nice even though it was hectic (their printing system was down), but they were working hard to get everyone taken care of. It took a little bit, but they got me taken care of. The lady who was helping me explained what was going on and thanked me for my patience. While she was helping me, the printer came online and started spitting out labels like crazy to get caught up! I’ll be the first to admit that it is not cheap to ship with them but I wanted these packages to be delivered accurately, and of course they give you a tracking number. I will come back to this store and use them again next time. Thanks UPS!

Fast and friendly all the time. I use these guys for my printing and shipping. Jeff and his staff are great. Keep it up.

They charged me a dollar to put a piece of tape on a box, seriously? It was a prepaid return label, I had to go back out to my truck to get my credit card, wish I had a hundred pennies LOL The owner was very short with the poor woman who is working there. I typically use the store in Allen, they’ve never charged me to put tape on a box, I only used this location because it was convenient, I won’t be doing that again.

Terrible customer service. I was charged for priority mail with a tracking number for a letter I needed to track. Well, 10 days later I got my letter back because they only put a first class stamp on it and it was refused at the receiving post office! The lady I spoke with on the phone was extremely rude and said I would be charged again and they had no record of my tracking number! I will never go here again.

It’s fine

They charged me almost $ 6 to scan 5 pages. Totally ridiculous. Rude employees, both whom lack customer service skills. I asked the young kid to help me as I have never used their machines for anything before. He came over and scanned it and walked away and began helping other people. I had to ask him for help again since he did not explain anything. Will not be back to this store ever. FYI-​the fed ex store on el dorado/​craig has better service and is friendly.

Too expensive!!! I was a mailbox customer for 5 years and had to stop because of cost. The rates went up and it just wasn’t worth it any more. I continued to ship from here but just can’t do it anymore. It is ridiculously expensive.

I agree with another reviewer about the $ 1 for taping a box (a small box, a small piece of tape).
I told the lady at the counter that I have been to other UPS stores that taped for free and she said — well, it adds up. She is right, those $ 1’s do add up. I am another customer they have lost. Hope it is worth that dollar to them to lose customers.

I am not sure how to rate this particular store. They charge a $ 1 for a tape per box (it was a return with paid label, which I forgot to tape), But they will Not charge if you are shipping other items which you will pay for (I felt special right then). As if the «return» paid label boxes haven’t been paid. The size of the tape was about 7 – 8 inches long at the most, just enough to barely tape that box. The store’s concern of the safety of the returned goods shouldn’t be mine, should it? It is their label on the box so it is their responsibility once I hand it to them. I don’t think this business is being pragmatic enough by charging for tape, as at the end they loose the customer. It’s not the tape it’s the business that I want to support because of how above and beyond they went to in order to serve me better. There is another location in Plano that offered to tape up my taped box to ensure it is safe and taped it for free. Id rather drive to support them next time which would cost me more than a$ 1

Horrible service. After two weeks had gone by, my package still haven’t arrived and the ups employees said they couldn’t track my package when I knew that I had sent it in that exact location. I went back a few days later and they said that if it is lost, then I will «have to pay $ 40 to locate and ship it back to this place» when I had already paid to ship it when it is their fault for losing it in the first place. I definitely DO NOT recommend this place. These people ARE COMPLETE MORONS

We had moved back to the McKinney, TX area and needed a verifiable actual address so we used this location. When we signed up, I had explained that we were in the Richardson, TX area and she told me that I would get an email when we received any mail. I found out this to be the first lie. After finding out this was not true, we were told we could call in to find out what kind if any mail we had received. I called and was told what I was looking for had not been delivered even though it had shown delivered by the service. I immediately drove to the location and found it had been delivered. We also signed up for the pre-​paid year and received the free three months at the end of the first 12 months. I explained at the time that we were applying to jobs outside of the state and would probably be relocation, she told me that if that we were moving that the time we used for the box would go back to the normal monthly box rate and the rest of the months would be refunded. This was the second lie, we had to relocate after 3 months and are going to loose $ 300.00. The last straw and last lie, the person told me to find another ups store at my relocation state and that they would honor my previous box lease. The person here told me that was not possible due to the places being independently owned. The ups store is by far the biggest rip-​off and I will never use ups again.
Good luck if you choose to use this location.

Have had a few very poor experiences at this store. It’s close to my house so I occasionally drop off my Amazon returns here. THEY CHARGED ME TO PUT A PIECE OF TAPE ON THE BOX! I also tried to ship a small package from this store and they tried charging almost double what the UPS store in plano charged. Today was my LAST visit to this location. They also don’t carry very much in the way of packaging material and what they do have is over priced.

I needed to mail an Amazon return and was able to bring my box here along with the label and they helped me seal it up and sent it off. They even printed me a tracking receipt so I could check on it. I appreciate the customer service!
Can’t speak to their prices though because that’s not why I was there.

Wow. Compare the price on the official UPS site to what you are actually charged at this location. We shipped a laptop from TX to CO, packaged it ourselves, and we were charged $ 34. Later, we checked the official UPS site and UPS is charging $ 18. The rest all goes to the franchise location. Definitely makes the USPO look like a really good deal.