Enterprise Rent-A-Car

Frindley staff helpful, very nice cars with affordable price. Will always rent from enterprise.

Worse customer service ever.
It was my first time renting car from enterprise. I already told employer that I have no idea how it works.
Seriously their employer’s does not know what’s their job. When I rented car she did not explain anything about collision damage waiver. After I rented car they charged it from my pocket. I called office and spoke with someone from office. One of their employer said they will refund me half of waiver $ so agreed with it. After a month I still have not get any refund so I called office again to talk about it. Now they saying they can not refund any money because they explained it already. How come they saying two completely different answers with same question?
She did not say sorry either
What bad customer service
It seems like they trying to make money because you do not know about it.
Never ever coming back

Due to an accident, I needed a loaner car for a month. The staff at the Spring Hill location were very polite, helpful and informative. They honored a verbal agreement and upgraded me to a great premium car. At their suggestion, we both looked over the car in detail and a few scratches were noted on the contract. I had a positive experience there, and would recommend this location if you need a rental car.

I am very distraught over the lack of customer service received at the McLean, VA– Spring Hill Road Enterprise location. When my fiancé‘ and I rented a car 3 weeks ago, the agent helping us did not attempt to inspect the car for damages. We had to point out some scratches on the trunk. She wasn’t going to write down anything! When we attempted to return the car, all of a sudden they are finding everything to write down as damages.
I am so upset that we did not write down every single detail and scratches the car had when we rented it. Unfortunately, we were in a rush an let things slip by. Enterprise is trying to make us pay for these damages. It is unethical for them to make us pay for damages that we did not do! Especially because the agent herself did’t even do an inspection of the car.
We went to the enterprise to turn in the car, and the employee who washes the cars told us that they do that all the time!!! Even their own employees admit what they purposefully do to costumers. To make matters worse, they take your insurance deductible out of your bank account without you authorizing the charges.
STAY AWAY FROM THIS LOCATION, UNLESS YOU WANT TO LOSE MONEY!!!

Very courteous staff, competitive pricing and great location right next to the metro so dealing with transportation to get your rental is very easy. I am a long time Enterprise fan and this branch represents the company well. Recommended.