Enterprise Rent-A-Car

STAY AWAY! Would NEVER use again. So bad we cancelled our business rental. DIshonest, abusive, unprofessional. I do not think many car shops are «dirty,» but this one definitely is. All of Enterprise has gone downhill, since a divisional change in management last fall. We have picked up dirty cars, smoky cars, cars with rats in them (no kidding, they nibbled our chocolate cookies left in the car overnight) — but the worst is the new management and personnel. If you do not watch them like a hawk, a simple $ 250 bill will easily triple. They are dishonest. They lie, and they are abusive to customers. If you ask them for a print-​out of your bill or what they are seeing on their screen online, they will refuse. You can be reading something over their shoulder, right on their screen, and they will lie and ignore it. They move their managers and staff around every few months, so you never know what to expect or how bad it will be THIS time. This is a very sad downward slide, from the «family company» Enterprise used to be. Dishonesty, intentionally rigged billing, intentional abuse and intimidation of customers — it does not fit, here in Tysons. Maybe Enterprise needs to move.

Very good, an outstanding customer service every time. When ever I go in its all ways a great experience, Danny and the other manager are great.

I had a car reservation. So a took the metro to reach Enterprise and I was told that there was no available car when I got there. And there was no explanation for that.
I used to like enterprise, but no more from now.

Ryan’s great! Clearly considers the customer and what’s best in their interest. No pressure no problems, in and out. Old school top notch service. HIGHLY RECOMMENDED!

The service is terrible. I was charged for the insurance, which I cancelled on the same day. They said they would refund for me; however, it’s been 2 months since the day I returned the rental car and I haven’t received my money yet.
I called many times and they always said that they issued the refund already. However, when I called this morning to ask for my refund, Danny said that his manager wouldn’t be in the office a week for his personal reasons and no one else in the office could issue the refund.
It sounds ridiculous and illogical since my cousin called back and The manager answered the phone.
I will never trust the manager and the staffs here again for any rentals. All of them are just liars.

Good old fashion service. Thank you!

Rented a truck because I needed to move something and when I showed up they didn’t have a truck. Now I can understand if it was the difference in one car over another, but I specifically rented a truck for the sole purpose of moving something. I took a day off work and wasted an hour of my time driving there and back with no truck. The guy helping me gave me a pretty unconvincing apology and said he left message… like it was my fault that because I didn’t get his message and not his fault because he didn’t have a car. I use Avis for business (because they are awesome) and Enterprise for personal (because they are cheap), but I would not recommend using them for anything that requires something specific like a truck. They cater to the insurance rentals and if they run out of vehicles they will give what they have with no care to the fact that they rented all of their other reserved cars. For this, I say you suck ERC and will never trust you again for a rental like this.

We have used Enterprise for years but next time we need a rental, will check out other companies. Our complaint is with the charges Enterprise levied. We rented the car for 8 days and for the first seven days got a respectable rate of $ 200. For day eight they charged another additional $ 40 which we were willing to put up with, but when we returned the car 4 hours after their 6:00 PM closing time, we were charged an additional $ 40. They could not have rented the car to anyone else and we felt we were gouged. We will be contesting the charges.

I had to drop them a star (thought about 2) because I received a car with a non functioning AC. It only blows warm air. This doesn’t make me happy since it is getting up in the 70s and I don’t have any time this week to switch out vehicles at that location. Also, the vehicle was not clean with coffee spilled on the console and the last person’s contract still in the glovebox.
(update 2 04÷29÷14) I was able to exchange the vehicle for another one from another office but it was not the type of vehicle I was supposed to be in. It will do the job and I undertand these things happen but I doubt the ac just went out and the employee took the car without the working ac to pick me and another lady up and rather than tell me the ac didn’t work he just rolled the windows down so we didn’t notice.

I got conned into signing for insurance I expressly refused several times. I said I did not want additional insurance on the vehicle my insurance company was paying for. I was handed a contract with X’s where signatures were required. Yes, it was my fault I didn’t double check.
Nonetheless, I couldn’t have been more clear when I declined the extra insurance. I even told them that my insurance company told me not to accept the extra insurance. I now owe $ 600 I should never have been charged. So far the employees at this location have been less than helpful. I am following up with corporate and will update this review if the situation is resolved favorably, but I am not optimistic.
Oh yeah. The car they rented me was filthy inside and out, with french fries on the floor. The tires were so low the pressure alarm went off shortly after I drove off the lot. If you absolutely must do business with this location, triple check everything before you sign.

I have used these guys a dozen times over the last few years, and they are generally outstanding. It’s a smaller location, so you don’t get your choice of cars like you might at an airport location, but that’s to be expected, and I’ve always gotten a decent car.
If you need pick-​up, make sure you call WELL IN ADVANCE. It’s a smaller branch, and they are pretty busy on weekdays. I’ve been picked up late a few times, but overall they’re generally reliable and always very helpful.

I’ve rented from this branch about a half dozen times and I’ve been very pleased with the service overall. The branch is run by a woman named Elizabeth who is very helpful and customer-​focused. The rest of the employees at the branch are good too. A few nice things about the service at this branch:
1. When renting a car over the weekend to run errands, they offered me the discounted rate since I was staying local and would be well under the 100/​mi per day limit.
2. A bunch of times I had turned in my car an hour or two late but they waived any overages or hourly charges.
3. Usually my mileage has been so low that they didn’t even charge me for the gas I used (probably ¹⁄₈ — ¼ tank).
The only downside here is that you they don’t seem to offer the pickup service on Saturday because the branch has minimal staff. But they’ve been fine picking me up on a Friday afternoon and even offered me a ride home a few times (!).

Something specatular has to happen at an Enterprise for me to give it 5 stars becaus in general I have terrible experiences with the company. I deal with them on a weekly basis for work and it very often unpleasant. However in the downpour I had to book a car for an employee who was stuck on International Dr. after a car accident. The selection they had wasn’t extensive and I ended up having to take a small pick-​up but they still charged me for an economy. The employee let me park it out front since I was leaving it there for my co-​worker and was going to walk back to my office as it was grid-​locked on Greensboro. After walking in the rain a block or two I hear my name; the Enterprise guy was chasing me down the street to give me an umbrella. It’s stuff like that that restores my faith in humanity. :). I still have to find my way to pay it forward now.

They actually yelled at and disagreed with my husband. So we show up a little before 0800 when we had a rental for a big truck (Costco, etc, I know…) No pick up in sight. My better half went in and we ended up waiting while they retrieved a pick up from another location and then gassed it up, and then drove it over. Then when the car got there, the guy had the nerves to tell him «it’s not that late» and that these kinds of delays «happen in your business too.»
I really wish that we had the same customer service that all the others have Unilocaled about. But we didn’t. And we had no recourse. Why you ask? Because at 0845 when we got the car, they had printed 0745 (the time we showed up) as the time of rental. So in their book, they were 15 minutes early.

The customer service was great. Forgot her name, but a very competent, strawberry-​blonde/​red head younger female helped me out.
Before you give me crap… no, I’m not giving a great review or biased because of her looks — she really was great.
I’ve rented cars here many times before and keep coming back because everyone here is short, sweet and to the point — there’s no BS — and I always have a good customer service experience.

Terrible customer service. The clerks were completely inept at handling reservations and were confrontational about handling a billing error. It was clear that they do not value customer loyalty.
Just go with another company. You DO NOT want to deal with these people.

Great customer service and very friendly. They were very flexible and better yet, they offer a corporate rate for Booz Allen Hamilton since they’re office is right in the national headquarters. Sure I may be a little biased, but still they do know how to treat their customers. I had to call ahead to get my receipt faxed to me, and they did it right away. I was a very satisfied customer.
Too bad they don’t offer a points program. Guess I’m sticking with National.