Macy’s Bridal Salon by Demetrios

I recently went to the bridal shop by Demetrios in McLean, and was pleasantly surprised by the selection of dresses, the price of the dresses, and the exceptional service. Jeanie — the new store manager — was amazing, helpful and knowledgable. I didn’t expect to find my wedding dress that day, and only went to gather ideas. But, after trying three dress on (without an appointment — Jeanie was super accommodating), I fell in love with one of the dresses. I scheduled an appointment for the next day to try it on again and I was sold. I live in NY, so the details of wear to get it altered were stressful — but Jeanie put all of my stresses to ease. I would 100% recommend this place to any of my friends.

I want to give this establishment more than 5 stars– seriously, just an awesome experience… I worked with Kerry and she was just fantastic. She listened to what I said I wanted but also offered her expertise and actually pulled the dress I ended up buying. I would have NEVER chosen that dress from the hanger but. SHE KNEW BEST. She was extremely kind, professional and made my experience A+. So happy I went here. The dress she pulled was the 5^th dress I tried on. but only one she pulled– yes, she’s that good. Jeannine was also working that day and was extremely helpful. Prices are great– I felt like I really got a great dress for the price paid. The experience was top notch. I definitely recommend that you try this location! I recommend you make an appointment. We had the first appointment of the day and went back later to finalize payment– it was busy! Appointments are made for 1 hour.

If you want a great experience while buying a wedding dress, ask for Brooke. She was such a sweetheart. She listened to my likes and dislikes and did not force a sale or push her own agenda.
Jeanine is also wonderful. They are under new management and are turning things around for the better.
My price range was between $ 1,500 — $ 2,000 and I fell in love with the second gown I tried on in my budget. Brooke was accommodating and patient. She and Jeanine really understand the styles and cater to customer needs. I would recommend and calling ahead to get an appointment with them specifically instead of leaving it to chance.
My sister is also getting married and found the bridesmaids dresses from Bill Levkoff here. It’s not just Demetrios as a designer. It’s definitely worth more than previous reviews have made it out to be.

Even though they didn’t have any dresses in my price range, I still enjoyed my experience working with Brooke. I fell in lust with 2 of their dresses and even contemplated the $ 1800 + pricetag. The store is really clean and organized and I love the pedestal and mirror area. Brooke was really sweet and happily took pictures for me without being too pushy.
They have a big selection of dresses in different styles so I was able to get a feel for which gown type looked the best on me. If your budget allows for $ 1600 +, then I would definitely recommend giving this place a try!
*tip* they have a Black Friday sale where all dresses are 15% off!

This was my first time at the boutique and Kate was extremely patient and friendly!!! The place was clean and close to the parking lot entrance.

I honestly wish I could give this place 0 stars. The only reason they get one star is the regional manager stepped in after we had to do all the work of tracking her down and she managed to get my dresses delivered. Please, please, please, please do not waste your time with this company! They have the worst and slowest customer service I have ever experienced and were literally the ONLY part of my whole wedding that was an added unnecessary stress.
I ordered all my bridesmaid dresses through them in March and was told I would get them by August — which was great because I had a destination wedding for half my bridesmaids. August 1^st came around and the dresses did not show up — when I called no one had answers to where they were and they said they would be there by the 15^th of August now. No one called me by the 15^th to tell me where they were there so I had to call them again. Still no answers but they thought the dresses would be in by the 1^st of September. Of course, the beginning of the month came and they still were not there. So I had to schedule to get two of them shipped to my bridesmaids directly in order to have enough time to get them tailored. The sales associate at the store told me they could not reimburse me for the shipping — seriously!!! They were over a month late on projected delivery and they couldn’t cover the $ 25 each shipping charge.
My mom decided to step in and help me so she tracked down the regional manager who got on top of finding my order and tracking them down. She was willing to reimburse us for the direct shipping but we ended up getting the dresses only two weeks before my bridesmaids had to leave the west coast to go to the east coast for my wedding. Thankfully the only thing many of them needed was the length hemmed but it was a lot of stress for my bridesmaids to be running around last minute getting the dresses fitted and for me to have to be constantly checking in on the status of the dresses.
As a customer I do not think it is our responsibility to be checking in on the status of a shipment that is late, or to have to pay for a shipment fee if it’s over a month late. If you decide to use this company I would lie about your wedding date to avoid any stress and go in to this purchase knowing you will not feel like an appreciated customer but more of a nuisance. I just have a very bitter taste in my mouth after giving this company a good amount of money and the customer service really lacking.

This is hands-​down the worst experience I’ve ever had buying a bridesmaid dress. I ordered the dress in mid-​May for a Sept 5^th wedding. I had it rushed so that it would arrive by late July/​early August at the latest. It’s now mid-​August, and the dress still isn’t here. The worst part is how they’ve handled the situation from a customer service perspective– no one can tell me when the dress will be here (they don’t track the shipping… which is mind-​blowing), or even who I can talk to to find that out. So I have no idea if my dress will be here by the time the wedding rolls around. I would never shop here again. They don’t deserve your business!

This place is a joke and I would NOT RECOMMEND it to any Bride!!! Please save yourself the anxiety.
I dealt with Kate and Carey.
First of all they are dishonest, disorganized, inefficient, lack business ethics and have no customer service skills. They should receive 0 stars!!!
Dishonesty& Lack of Business Ethics:
They lied to me about their «warehouse sale» saying their dresses are shipped from a warehouse as a sales tactic for you to buy their discontinued dresses! The truth is that they keep these dresses in their back office and bring them out when anyone is looking to buy a dress off the rack. Furthermore, I bought a dress from them and it had loose beads, they said they would fix it if it bought it. Then, after I bought it they refused to tighten the beads unless I spent $ 600 on their seamstress that sucks, is unhelpful, & can hardly speak English — what a combination. When you ask them for management as a tactic they say they have no manager to avoid responsibility!!!
Disorganized & Inefficient :
They are always understaffed and keeping tons of people waiting on them for bits and pieces of their transactions-​even when you have an appointment! Every time you go there they take 2 hours out of your day with their nonsense. To ring up my dress (mind you I was the only one in line) it took the lady 1.5 hours!!! Their seamstress is horrible. She seems like she has no idea what she is doing and cannot guarantee a date to finish the dress!!! What kind of bride seamstress cannot guarantee a date?!? She never asked me if I want a bustle, just assumed I didn’t. They forgot about my veil!!! The seamstress is slow and didn’t even consider altering the dress with the correct bra and tried to rush me to alter it without the bra!!! She tried to get me to accept my dress with one fitting!!! How can a bride take that risk?
Lack of Customer Service:
They could careless that this is the most important dress you will wear and are apathetic to your concerns. They have no problem solving skills or concerns about your timeline as a bride. No explanation of processes or timelines. They were inaccurate in their work and kept having to remind them and correct them of every detail.
This place is a joke and avoid it! After all, your wedding is one of the most memorable day of your life.

Beautiful dresses, if you’re wanting to spend thousands of dollars on a wedding gown. I wasn’t, and with the 1K price range that I was wanting to stick with left me with a slim picking of dresses that didn’t leave a lasting impression on me. The A/​C in the store was broken, and if you have ever experienced a dress finding marathon — this is not the ideal location.

One name… SHAMEKA, SHAMEKA, SHAMEKA! If it wasn’t for Shameka this place would get no stars at all from me! She saved this from being a horrible experience. The other ladies are rude and don’t come off friendly at all. I didn’t have an appointment and was TREATED like I didn’t have an appointment but I didn’t get upset because I didn’t know what to expect. Shameka, after unsuccessfully trying on dresses by myself, told me «You NOW have an appointment, i’m helping you.» Words that were music to my ears as I looked at piles of dresses and was frustrated over my lack of «vision» as to what kind of wedding dress suited me. She really turned the experience around for me and I appreciate her professionalism, expertise and friendly, «we’ll find something for you» attitude. Unfortunately, because my wedding wasn’t far off, I couldn’t buy a dress from there but I give HER 5 stars. Go to anyone else and I can’t guarantee the same pleasant experience. At the very least make sure you have an appointment!

I had a wonderful experience here. Even though I could afford it, I’m not the kind of bride that can wrap her mind around paying an exorbitant amount on a dress to wear once. I had just come from a Nordstrom appt where even the «cheap» $ 1,885 dress they had me try on was just O.K. An acquaintance of mine who is a high-​end DC florist (her avg. bride spends about $ 10K on flowers) said that recently, she’d seen the most attractive dresses come from Macy’s at Tysons — I didn’t even know they had wedding dresses so I made a call and got an appointment right away. When I walked in I met Marin and I told her that I didn’t want to spend more than $ 500 on a dress, she paused for a moment and then proceeded with an attitude of: challenge accepted! Unlike other bridal places, there was no judgment about my budget whatsoever. She found me an amazing dress for … $ 180.00. I couldn’t believe it. We had a lot of fun and I felt like she gave me an objective opinion (even advocating that I looked better in the $ 180 dress than in a $ 250 dress I was also considering). So basically, I’m getting a bridesmaid dress made in the shade of white that looks best on me. I don’t yet have any experience with their alterations department yet, but as far as the dress buying experience, I would highly recommend it.

Two stars because this shop had improved things the second time I went in (2 years later). Customer service is key… let me say, that excellent customer service is key in any successful business, but especially in the bridal department. I never visited this Demetrios shop to look for a wedding gown for myself. I did, however, come twice to look for a formal dress for a family member. I will say that first impressions are everything, and this is more true of the salesperson than the client.
#1. A good way to turn off business (& future business) is to judge a book by its cover.
My outward appearance belies my spending budget. Don’t let the jeans
and hoodie fool you. After driving across town from DC to Maryland to VA & back
in a day to do ‘wedding errands’, I think I know enough to dress for comfort.
#2. An excellent way to gain a lifetime client is to actually feign interest in the person
— to give neither an aloof look, nor a ‘rushed’ vibe. One bride equals one mother,
mother-​in-​law, best friend, sister, co-​worker, cousin, neighbor … whomever as a
potential client later, as we all tend to brag when we receive stellar service.
#3. Demetrios did get the ‘can-​do’ attitude right. At the very least, they spoke of
what they could do, versus emphasizing what they couldn’t in a time-​crunch. I
applaud the staff for this. It’s too bad that my very first experience as a bride (who
was not on a time-​crunch) was so off-​putting that I simply abandoned my visit and
left the store. Two years later, I returned to see if there was any improvement.
I still got ‘the look’, but at least it was followed with polite, albeit perceptibly rushed
service.

While seeking out my bridal gown, I had the fortunate experience of working with the stylist, Jordan, at Macy’s. Ultimately, I found my dress at a different venue but I wanted to share how professional and attentive Jordan was. She respected my budget (which is pretty low compared to others) and she was creative in thinking outside the box to help me find a dress that was in the style and price I was looking for. I tried on some beautiful dresses (and I saw dozens more).
I recommend having an appointment, whether it is here or any bridal shop.

They really don’t have much to pick from and are short staffed. But my review is really about the style of ALL the dresses. They are… Unattractive. I was looking for a ball gown and almost every one had tacky looking beading or flowers of material in the skirt. Just a lot of added detail that made it look cheap and tacky.

I would not recommend this place at all!!! The worst service I have ever experienced. The young lady that was helping me was completely rude and had a attitude. I tried on 2 dresses and then noticed this one dress on a manikin. I asked if I can try it on and the lady told me «it’s expensive and not in my budget.» Then I asked «do You know what my budget is bc you never asked me?» She then tells me the amount is $ 1600. My budget was $ 2500 and I would of paid in full! I tried the dress on and fell in love but bc she was so rude, I went some where else and bought two dress for my wedding. I would never step a foot in there again!

I purchased bridesmaids dresses there. I would say of all of their associates there are two I encountered who are at all competent.
I went in twice because my bridesmaids were picking their own styles and we were ordering them in the same color and fabric. Both times I went in someone began to help us and then wondered away. We ended up standing awkwardly while other associates passed us by. Both times we had to ask where our person had gone and both times it took several minutes for the associates to place who was helping us. We ended up choosing all of our dresses without much of any assistance.
Ordering went fairly smoothly the first time. The second time I was there with just one bridesmaid. We were told that the dress we had picked out was not available in short. So we picked a second. We were told that it was also not available in short. (This was after being told that almost all the Jordan brand dresses would be available in short). This continued for awhile until we were told that almost all the dresses she had tried on only came in long. Finally, one of the two competent employees came over and showed her colleague that all the dresses DO come in short.
I asked if they had received my Out Of Town Bridesmaid’s (OOTB) fax with her order. They said they had not and quite rudely told me to speak to her because the order HAD to go out within 2 days. I called my OOTB who told me she had faxed it 4 days before AND had received a confirmation phone call. Ten minutes was spent finding someone who remembered the fax who then couldn’t remember where it was. Finally they found it set aside because they had meant to call her with a question about the length. I answered the question, was assured it was the only one, and was told the order would go out in 2 days and my dresses would be in on time.
Two weeks later I got a call from the store saying that they had been trying to call my OOTB and couldn’t reach her. They blamed the whole thing on her, saying they’d had a question about the order since she had first sent the fax. I texted her and asked her to call them. She did and was told by a woman whose name I don’t remember that they have no questions. I called them and the same woman answers. I asked to speak to the manager who says they DO have questions for her and no her associate DID NOT just say otherwise. The OOTB calls back and this time the same woman claims to have a question. The manager calls me back to tell me they have fixed the problem, but at this point I am a little annoyed.
I ask why this question hadn’t been addressed when we went over her form in the store and why I am hearing about it TWO weeks after what they had told me was the LATEST my dresses could be ordered if I wanted them on time AND after I had been assured the order had gone out TWO Mondays ago. She apologized and offered to rush order them.
A week later, I got a call that my MOH’s dress can’t be made in that color… a month and a half after they okayed her order.
Finally, the dresses came in… except my MOH’s. We both called for a week and were told it was not in, only to hear from them a few days later that it had been in all week.
After all of this, the length of the dresses hit at or below the knee, which led us to wonder how much they actually know about the products they sell… considering they had told us the short dresses would all come 1.5 inches above the knee.

I was on a time crunch b/​c my fiancé and I are both military and I stopped by here just to ask if they had anything they could get in my time frame or anything in stock. The lady barely looked at me, was very snooty and just told me that it takes several months to order one and that «most girls order theirs a year out.»
She could have just said «no, sorry …» Besides, Nordstrom DID talk to me and sell me an in-​stock sample so it’s not that difficult.

AMAZING CUSTOMER SERVICE!
After visiting other bridal shops in the area and being snootily turned away for not having an appointment (Nordstroms) we came here and they let us look and try on on the spot, plus paired us with a incredible, knowledgable saleswoman, Katie.
Katie did a phenomenal job– My sister and I went in there (our first time shopping for a dress) with NO idea what we wanted. They were so helpful, there was no pressure to buy. We narrowed it down to 4 dresses, all of which were suggested to us by Katie based on her listening to what I liked. Going back this weekend to buy the dress! (Which was extremely affordable– around $ 1000)
Highly recommended!

My sister got her wedding dress from here and the bridesmaids dresses, and the whole experience was amazing!!! The staff was so friendly and even went over the appointment time to cater to her. She wasn’t sure of the dress at first and so we left without feeling pressured at all to buy! She ended up going back because she knew one of the dresses was the one. The staff was so helpful even the SECOND go.
The only reason I gave it 4 instead of 5 stars was I was pressured into buying a way too big bridesmaid dress. However, the alterations they did made it fit perfectly (even though they took in several inches all over).
I do have to say, I will not be going here for my dress ONLY because I don’t particularly like Dametrios (the only dresses they sell) dresses and I can’t justify spending over 1000 on a dress I’ll wear one time.

I’ll be reporting them to the Better Business Bureau.
DO NOT UNDER ANY CIRCUMSTANCES GIVE THESE PEOPLE YOUR BUSINESS.
Long story short, my wife bought her dress a year ago. Our small, very private wedding was in May 2011 and we did a large reception for extended friends and family in fall 2011. We still have yet to receive her dress. First they claimed they tried to call her, but that she never returned their call — our call records prove they never called.
Then they claimed that my wife skipped her 2^nd fitting and thus they couldn’t finish the work on the dress. We have pictures of her in the dress with her parents during the 2^nd fitting — they said we were lying despite all of this.
It took a call to the Macy’s store manager just to get the Demetrios’ manager to call us back after our 4^th in-​store visit to inquire about the dress.
Please note, Demetrios is NOT part of Macy’s — they are a separate company that just rents space in Macy’s store. Macy’s is powerless to resolve your problems — though they should evict them from the store.
It took a lot of effort on our part (i.e. a year of visiting the store and calling regularly) but the store manager finally called us back and yelled at us for nearly an hour calling us liars and questioning every part of our experience.
In the end, she did refund us all of our money — which is the only positive aspect of this experience. If I could, I’d give this zero stars or even negative stars. Had we not been refunded our money, I would have sued them — it was seriously that awful of an experience.
NEVER EVER EVER SHOP AT DEMETRIOS. HANDS DOWN THE WORST CUSTOMER SERVICE WE’VE EVER EXPERIENCED!