Larsen Motors

So we bought our Buick Enclave used from Larson with 15k miles on it. Love the car, but I really have a sour taste in my mouth about Larson. Shortly after bringing the car home the mirror fell off, and upon investigation it looked as if they had attached it precariously for long enough to sell it and that’s it. I can’t prove that, so I’m willing to give them the benefit of the doubt.
The reason they are getting one star is the service department. They are friendly, but there is absolutely no way that they are honest. I took the car in about a year after we bought it for a tune up and because the AC wasn’t working. They needed to keep the car for a few days to wait for the part to come in, which was fine. I got a loaner because my car was under warranty. After 3 days I had to start calling to see if my car was done, and after 4 they finally checked and said it was done. I didn’t get any call to say it was ready, and it took 3 people before they could find the paperwork on the car. The main reason they get 1 star is that when I got in my car, they had put 150 miles on the odometer, and had taken the car seat out of the back and there were dirty footprints in all the seats. Basically someone had driven my car WAY more than any mechanic would need to, and taken at least 3 people around in it. When I called about it they denied it and would do anything about it. I will never take any car back to them, and I would advise anyone else against it as well.

My 5 star rating directly reflects the great service that Mark Renner gave my wife and I. We had been to several dealerships looking for a newer family car in great condition. Mark gave me all the time I needed to answer my many questions about a car I found on their website that fit my needs. He was never pushy and let my wife and I take the time to think it over. We purchased the car the next day and it has since lived up to every expectation!

I was told that they use Kelly Blue Books to establish the value of your trade on new vehicles. However, after driving 100 miles they informed me that my vehicle was too new (1 year old) to use KBB and instead quoted a whole sale value to me. They can do business anyway they want, but do not misrepresent how the value of trades are established contradicting earlier information. This dealership is just another ho-​hum screw the customer to maximize obscene profits. I will now deal only with Portland dealerships and no more small town misrepresentations.

My experience with Larsen Motors was nothing short of WONDERFUL! We worked with the Internet Sales Manager, Matt Long, who really went above and beyond to make sure that we were comfortable with every aspect of the car buying process. We actually drove up from Bend to view their vehicle selection, as the prices were right, and they were one of the only dealerships we found that had a large selection of Chevy Impalas. I would recommend working with Larsen, and Matt, if you’re in the market to buy a new car!

Great Service Department I own a 2002 Buick. ALL of the service has been done at Larsen. Except the one time it was serviced at Jim Dorn Auto Center… HORRIBLE experience there!!! I will never go anywhere but Larsen!

I purchased a very nice 2002 SLS Cadillac from another dealership. I called Larsen to help me program or find a 2^nd remote entry fob and a 2^nd transponder key. I checked around BEFORE going to Larsen. This dealership wanted to charge me nearly $ 100 for a new fob and $ 49 for a new key + $ 30 to program them. Total of approx $ 179+. I got a new fob on the internet for $ 21 and was quoted $ 19 at a locksmith for a new key. Total of $ 40.
I let Larsen sell me a $ 49 key because he said it was the only one that would work with my VIN on this Cadillac (not true). They then charged me $ 30 to program my $ 21 remote fob. Total $ 79 for cutting a key and a 10 minute program of the fob! When I asked about a new customer discount they laughed at me. I had intended getting my service on this car locally in McMinnville at Larsen’s… Forget that!!! The Lexus dealership programmed my Lexus remotes complementary. When I lost my keys they gave me new key rings and the total cost for a new remote fob and key was $ 59.
This was a small thing, but a great opportunity for Larsen to create a great new customer relationship and insure future business. What a shame for them to miss an opportunity. I’m sure it’s not the first time if you look at the other reviews. It’s a small town guys… Wake up! Many McMinnville merchants complain that locals do all their business in Portland and Salem … Wonder why??? Go take a marketing and customer satisfaction class…
If you like spending excess funds and getting laughed at go to Larsen!

Great service department!