Aveda Gervais Day Spa & Salon

Very friendly staff. I would suggest some improvement with the atmosphere, but other than that, I have only had great experiences in the past.

How about DON’T RE-​USE NAIL FILES?! How about a refresher course in an Aveda concept pedicure?
Mani-​pedi stations are situated on an upstairs balcony. As Kristina S. mentions, this place DOES bring in wedding parties. News flash to «Day Spa» owner — sounds travel up.
The basic beauty of the remodel has been lost under kitsch stashed on surfaces intended to reflect pure architectural detail. Never mind the half-​empty plastic Dutch Bro containers laying around, pieces of unused equipment squeezed into every nook, the accumulation of dust and stained carpet… Watch out below! a hodge-​podge of dime store art objects perched along the ledge sits at the ready to land on your skull.
The whole thing from basic health and safety concerns, outwardly trashy appearance, poor execution of an Aveda service & a (n alleged) «day spa» experience overrun by a horde of wedding party guests was topped off by a receptionist screeching in a tone that is probably still reverberating somewhere in the far reaches of the galaxy «Don’t you want to leave a tip on the tip line?! … um… no…

Do not go here for a pedicure! They don’t even use water! You are taken upstairs where they merely clip your nail and paint them! And for $ 40!
What a disappointment and waste of money!

Have been there multiple times and have always had a great experience. I have gotten only massages and all of the massage therapist have been very professional and very good. I feel very pampered when I am there. Facilities are immaculately clean. Wonderful choice of aromatherapy with the massage oil. Plan to go back soon.

We were there for wedding spa day… They were able to accompany 10 or so of us girls… not many salons can do this! BUT I felt like my facial and pedi were done by students. I have had MANY facials… and you dont come out of beauty school knowing enough to give a good facial. PERIOD, end of story. So… sweet sweet girls they may be, dont schedule a facial and expect to get extractions… my skin was soft, but still full of black heads. Maybe I just expect too much. na.

My mom gave me a gift certificate to this spa last Christmas. It took me 360 days to use it, and when I did, it was for my first-​ever facial. Patricia was my aesthetician, and I thought she was wonderful! I was early to my appointment, greeted right away, given the paperwork to fill out, and ushered around the corner to an armchair. I was offered tea or water, and when my tea came, it was delicious, and served in a ceramic cup on a saucer. I liked that touch.
Patricia came out to say hello shortly after I started completing the paperwork, and said she was going to give me a foot soak. The water temperature was perfect, and Patricia spent quality time with me to explain the experience and personalize my upcoming facial.
I was paying for the Ultimate Facial, and Patricia was thorough, and ran out the clock. She did not cheat me even one minute. The sauna and shower made for such a welcome bonus. The Aveda shampoo and conditioner left my hair silky soft. I could not believe how positive my first experience was, both at this salon, and with receiving a facial. The lady at the front desk was friendly and professional, as was Patricia, and every other staff member I encountered there.
I have raved about my facial, Patricia, and Gervais, to anyone willing to listen. I have read a lot of negative reviews — most of them in reference to the salon — so I do hope I am as pleased with my upcoming weave as I am with my facial.

I personally love this place. Every person will have their own opinion, their own experience. I moved to Medford a year ago and I have been going to this salon since I’ve moved here. I get my hair done with Andrea and I’ve loved every experience I’ve had with her. I never feel like I’m just getting my hair done, I feel like I’m going to visit a friend. She always keeps my best interest in mind and always comes out with a result I am happy with. I have been there for countless massages as well, I’ve had all sorts of different massage techs and I never leave disappointed. They offer you a beverage as soon as you check in. Personally, I’ve never had to wait long to get my appointment started. Everyone there is always so friendly. They make me feel comfortable and at home. I have recommended Gervais salon to my friends due to the fact that I have always had a great experience going there! :) All you girls ROCK!

Perfect Place for a Massage! Love the atmosphere and the old building that it is located in. Born and raised in So. Oregon, so it’s nice to visit the old places we used to shop. Wonderful setting and the pampering is amazing. Love the foot soak and hot pack before the massage and the luxury of a shower is great.
Jen did my massage and she was spot on with the pressure and working my rocks out of my neck and shoulders. Definitely going to treat myself to another massage soon.

Wow! This place is top notch. I have back issues from an old sailboat accident that happened during a deep sea fishing excursion in the 80’s. The massage people here are fantastic and made me feel like I was in my 20’s again! I also bought my wife a spa package and she vowed to love me forever because of it!

Worth it’s weight in gold! This place is heaven and worth double what they charge. Pure bliiss massages. Perfect employees. Love it! Buy a mini massage for someone u know. It’s the ultimate gift of kindness

My last visit was HORRIBLE! This was not my first time here. My hair ended up fried and the color didnt even show in my hair & that was from a level 3 stylist. I was upset & instead of fixing it they rescheduled me. They asked me to pay — without offering a discount or something. Then they asked if i wanted to leave a tip, seriously! The staff was very snobby and didnt seem to care about their clients. No customer service or professionalism at all. It it werent fot the hair correction I would never go back. Go to Salon Muse if u wanted to be valued & have smazing work!

Absolutely hate this place. I am convinced the people that work there don’t know what there are doing and have poor education on hair. They should not be in an Aveda salon. They completely ruined my air and were rude and unprofessional and tried to convince me that my hair looked good when in reality it looked like I just came out of a nuclear explosion. Stay away!

Unfortunately I cannot not give a good review. I have given this salon three different opportunities to do a good job and have been disappointed every time. The staff is very friendly and the atmosphere is pleasing. But unfortunately I have had a hair cut, a spa pedicure, and nails done. All different occasions, all those services were poorly executed, my hair was the worst experience. The owner did offer to do a touch up at no additional charge (Since they do not do refunds) which was nice of her but at that point all she could do was touch up the color, the cut was pretty much unrepairable. She went on to tell me while I was sitting in her chair that the stylist actually did a perfect job and that my hair was the problem. I really couldn’t tell her she was incorrect since I was sitting there getting my hair done by her. It was uncomfortable and my «trim» was 8 inches shorter than I had asked for. Very unfortunate. I also didm;t like being told the hair cut was fine, it was all different lengths (and not in the good way), even after the owner repaired it to the best of her ability it was a shotty color job and cut. My nails that were done most recently were amateur at best and popped off within the week. I have been going to different Aveda salons for years and just assumed they would be consistent. I will never go to this salon again, I tried to give them the benefit of the doubt but each time has been disappointing. So sorry, but again the staff is friendly, the Aveda products are great, and the atmosphere is nice. Hope they start doing a better hiring job for their future.
Jessica Cleeton-​Funderburk

I had a set of nails put on by this salon. They all came off within 1 ½ weeks. Right at Thanksgiving. I went back two days after the first two flew off they fixed those but in the next several days ALL nails came off. I am a stay at home mom and not doing anything to make this happen. I have had many sets of nails done over the years.
When I called after 1 ½ weeks they said they would not fix them or give any credit. Nothing. I have heard about other problems with this salon but tried it anyway. BIG MISTAKE. I went down the street to LOTUS. They were more than happy to fix my nails and gave me a discount after hearing my story. The owner Megan is wonderful. Will always come back to cool, eclectic LOTUS.
They actually have a great reputation. Now I know why.
Avoid Gervais.

My girlfriend and I scheduled a spa day to celebrate our birthdays. We started with a side by side massage and it was amazing! I can’t speak for her massage therapist, but mine was perfect. We had a 2 hour massage, and I recommend it for everyone.
After our massage we had pedicures. The setting for our pedicures was a comfy chair on a pedestal and the nail tech sitting on the floor. It was not a great experience, sort of a let down. We got gel polish (for $ 10 more) and when I got home I looked at my nails and there was polish all over them. When I picked at the polish on my skin, the polish on my some of my toes came off.
After that I had a lip and brow wax scheduled. She used hard wax, so that wasn’t the best. On my brows she tweezed much more than she waxed. On my lip she tweezed much less, but when I got home I had to tweeze extensively.
I would not recommend for anything other than the massage. I plan on scheduling my husband and I for a side by side massage next month.

I was screwed pretty badly by another salon (needed a salon for my wedding) and then I remembered Gervais Salon and how I always loved them. THEY SAVED ME. They were SERIOUSLY amazing. GREAT price for me and my wedding party — they even have an amazing bridal package I highly recommend getting if you’re going in for your wedding. The girls are funny, professional, happy, great to be around… all around an amazingly enjoyable experience :)
Special props to Estella, Andrea, Lisa and Simon. LOVE YOU GUYS!!!

What an outstanding day spa! For my husbands 50^th birthday, I purchased side-​by-​side massages for us to enjoy together. His Masseuse was Ashley and mine was Julie, and what an outstanding job these 2 ladies did!
From the time we walked in the door we were pampered with foot soaks, a nice beverage and yummy chocolate sticks, and a warmed neck pillow! Then it was off the massage room!
The lights were muted, soft-​soothing music was playing, and there was soft sheets on the massage tables! Oh nice… really nice!
Then the ladies began their magic! How do they know exactly where it hurts, when you don’t even know where it hurts? Its pure magic I tell ya!
Thank you Ashley and Julie, you truly made Bill’s birthday one to remember!
Denise and Bill

Love my stylist, Patricia! Very thorough and does a wonderful job! Be prepared to stay awhile, good hair styles take time. Also went in a few weeks ago for a massage. Although I don’t remember the name of my therapist, she was great! The sauna and shower after massage was amazing! I left totally relaxed!

I moved to the area last November and my boyfriend actually got me a gift certificate to this spa for my birthday. I guess I have to give Kudos to him for finding it! I decided to check it out one day and get my haircut. I was not disappointed at all and I keep coming back here. I have had my hair cut 3 different times, 1 massage, 1 facial and 1 pedicure and all of my experiences with these services has been fabulous!
The desk staff is very friendly, professional, and prompt at getting you settled. You are offered hot tea or spring water while you wait for your service. I have only had to wait because I was early for an appointment, otherwise service is speedy.
My massage was an hour and I have to say that there was nothing disatisfying about it. I notice that some reviews say that they didn’t get what they wanted out of their massage… well I just spoke up to the therapist at what points I needed more work on and to add or take away pressure and I felt that the therapist listened to me. She even noticed that there were some extra tense spots in my back and actually spent an extra 10 minutes on me. Their robes, slippers, towels and shower areas are all clean and fresh. Needless to say it was very relaxing to the point where I almost fell asleep.
My facial was also a good experience, however my skin slightly broke out a couple days later which I can’t really blame on the salon since my skin is a little sensitive to some products.
Pedicure was awesome, nothing bad to say about that.
The only down side (and this is not the establishment’s fault) is that there is 2 hour parking and my pedicure and facial ran over and I got a parking ticket.
I have not been to any other spas or salons in the Medford area to compare this one to. My experiences have all been great so why would I want to try somewhere different?

I made an appt for an eyelash tint and arrived at the time I was told. I waited for about 15 minutes since they had me booked for later than they told me. After the tinting, I didn’t notice a change so I asked her to do it again. She (Gina) did and it looked a little darker.
When I went to check out, they doubled the fee! The «technician» had not told me that the price would be doubled. Needless to say, I was miffed. I paid, but without tipping.
I wouldn’t go back.