Boot Barn

Rushed to get here before 8 since Unilocal says hey are open until 8, but they close at 7!!!
**updated review**
I went back to the store the next day during business hours. I was greeted as soon as I walked in the door and the gentleman was SUPER friendly and nice. He took his time showing this city girl several styles if boots. Although I was not able to find something that suited my taste for boots, he was very helpful in telling what I should look for in a pair of boots right down to how much room I should have at the toe to the correct amount if heel lift to prevent a blister our bruise! I ended up leaving with a really nice shirt, but no boots.
I would def come back!

Went to boot barn in medford on the 10^th of March 2015. The manager (Cassie Rooney) was extremely rude. She was hostile and dismissive when I asked for the bathroom key. When I asked her why they were locked at all she said «it is corporate policy and it keeps honest people honest[sic]». She lost a 200 dollar sale and a life time customer.

Extremely poor customer service, That doesn’t even cover half of it. I purchased a pair of boots online from this company. Be cautious buyers, after ordering I checked and found we had been charged four times for the same pair of boots. I logged on and received good customer service from the online chat on there website. HOWEVER when the boots came in they were the wrong size. I once again logged on and called my wife and had her take it to the store on Biddle Rd. in Medford OR. The associate there told her the same information I had already shared with my wife however recommended she return them by sending them back VIA UPS. then proceeded to give her directions to a UPS store that is non existent and hasn’t been there ever. Upset my wife and I return to the store where yet another associate told her she wasn’t allowed to return the boots because they were purchased off of there website and not at that store. Long Story short my wife ordered another pair of boots off of Country Outfitters and got the correct boots and size of boots. Now were just stuck with brand new incorrect size boots.

nice boot barn. hard to see if you come from the south… but nice store helpful staff, good selection