Eyemart Express

My wife purchased a pair of glasses just before Christmas and wore them for one day. She contacted Eyemart Express and wanted to return them for a refund. Margie the manager at Eyemart Express said she could return them for a credit but if she requests a cash refund she may never order glasses from them again. Well, this is definitely the type of business everyone should avoid. No refunds for poor quality, and a threat that a person may no longer do business with them? Margie said this was company policy. One star rating is very generous but there is no zero star option.
Try Costco for your eyewear. There are no hidden expenses or surprises.
Refund received via mail on ¼/​2016. It seems that the store in which we spent the money should have the ability to refund at the time we returned the merchandise. Don’t worry Margie you will not have to worry about refusing any future purchases from us. We will never enter your place of business again. You should be fired for your threats. According to your cooperate office refusing future purchases is NOT company policy.

Yes they are cheap and quick. But have horrible customer service. First come first serve? No they helped 3 people before me that all came in after I did. Then the girl was snotty with me after she didn’t have what I was told they had just an hour early. I will never shop here again. Customer service is everything for me. And they just don’t have it!

I found the customer service to be good. from my experience. read below details.
I read all the reviews and we still decided to go and check their selection after calling around for pricing. My husband needed safety glasses for his construction work. They had a good selection for him and the prices were ok.$ 118 a pair. (bifocal) he is very happy with his. I ordered my progressive glasses and a second pair for sunglasses. After getting home and reconsidering my purchases I wasn’t that happy with my decision. we had been told no refunds only exchange for another pair if not happy. This was on a sat. on Tuesday I called back asked for manager Margie I told her I wasn’t happy with my choices and was sending my husband in that afternoon for a refund on our visa. She said that was ok, and offered me an upgrade if I wanted to keep the business there but said I needed time to rethink. he went into the store and got a full credit to our account.

I bought two pairs of glasses from this business almost a year ago. The first were prescription polarized sunglasses. I made sure that they were covered in case of scratches and the saleswoman assured me that they were because it was «part of the package» and that all I would have to do is bring them back. This turned out to be a bold faced lie. When I took them back to fix a scratch they said that it was not part of the package. The saleslady and I spent quite a bit of time discussing this specifically and she said the warrenty was part of the package. Anything to get a sale out the door I guess.
The second pair were bought at the same time and they never really worked right. Being new to glasses I though the prescription was wrong. I took them to the eye doctor and she said they put the right perscription in but that they should have known the frame would be too narrow for that and that I would need to buy larger frames as they were bifocals.
These folks just want to sell the product, the after care and warrenty is a joke. Don’t waste your money on them!

Stay away!!!
I bought a pair of glasses here less than 1−½ years ago. One of the lenses is delaminating (showing bubbles in the lens) and these jokers will do nothing about it! They accused me of using chemicals on them, leaving them in a hot car, etc etc — none of which was true! Once a year is up, forget about any service or consideration, even if the product is obviously defective. I’ll never buy from them again!

Avoid this place. They did not keep any of the promises they made (to call, when the glasses would be done, texting an update, etc.), but worse, we paid for high index lenses and when they finally arrived a week late, one was high index lens and one was regular. It was obvious that one was over twice as thick as the other so they had to have known that they made a mistake, but they still fit them to my wife and sent her home with them. A day later when one side of her face started hurting, we looked at the glasses and were stunned. We went back in and they played dumb. They offered to replace it with normal lens or we could wait another two weeks for what we paid for. Since they had lied to us so many times we weren’t sure if they would even give us the correct prescription, so we asked them to refund our money.